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Job DescriptionDescription: Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth. Utica First Insurance Company is currently seeking a Senior Infrastructure Analyst for our Oriskany, NY location. This position requires on-site attendance at our home office. Reports To Director of Information Technology Schedule: Monday-Friday, 8:00am to 4:00pm (OT as necessary) Requirements: Responsibilities Include but are not limited to: · Designs, implements and supports enterprise infrastructure solutions · Leads troubleshooting of complex infrastructure issues · Serves as technical lead on infrastructure and integration projects · Develops and enforces standards, documentation and best practices · Provides mentorship and training to infrastructure analysts and support staff · Evaluates emerging technologies and recommends improvements to infrastructure strategy · Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products. · Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support. · Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity. · Develop work plans, test plans for system upgrades, maintenance and implementing such plans. · In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration. · Knowledge of VMware Virtualization & Cisco UCS. · Knowledge of SonicWALL and VPN Clients. · Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment. · Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing. · Knowledge of Anti-Virus products, especially Defender. · Knowledge of Server Hardware and IBM SAN Storage. · Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology. · Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine. · Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure. · Knowledge of Office 365 & Applications. · Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX. · Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations. · Knowledge of Disaster Recovery. Qualifications: · Excellent customer service skills & time management skills · Proven experience with disaster recovery · Occasional after-hours work Education and Requirements: · Bachelor’s degree required. Advanced degree preferred. · 1-3 years of experience in System Infrastructure desired. Excellent project management, written and oral communications skills desired. The ability to work collaboratively and as part of a team is essential. · Microsoft and VMware certifications are a plus · Strong expertise in networking, virtualization, cloud computing, and systems architecture · Demonstrated ability to lead technical projects and monitor infrastructure Analysts · Strong analytical and problem-solving skills. Utica First offers: · Competitive starting salary · Medical (first of following month) · Dental · Vision · Life and Disability Insurance · Company paid LTD · Flexible Spending Accounts · Health Savings Accounts · Matching 401(k) Plan · Roth 401k Plan · Bonus program · Generous Vacation, Sick and Personal Leave · Generous holidays (to include Birthday) · Business casual environment Pay Range: The actual amount to be offered to the successful candidate will be generally within the posted range but could differ dependent on the key aspects of each case which may include education, skills, experiences, location etc. as determined throughout the selection process. Compensation details: 80000-100000 Yearly Salary PIdb5622e1807e-25405-39571490

If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home part time opportunities — this is your chance!.

Category/Area of Expertise: Retail Operations Job Requisition: 491185 Address: USA-NY-Rome-808 West Chestnut Street Store Code: Store 08449 Front End (5151804) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. DUTIES AND RESPONSIBILITIES • Observe and follow all company policies and established procedures., • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy., • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets, • Assist in special projects and perform other functions as assigned by supervision., • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards., • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior., • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times., • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis., • Frequently, perform cashier and/or bagging functions, • Frequently, perform service desk/kiosk and if trained, bookkeeper functions, • Perform all other duties as assigned. QUALIFICATIONS • Effective communication and customer service skills., • Must meet minimum age requirements to perform specific job functions (18 years of age)., • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job., • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training: • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets, • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet Physical Requirements • Perform repetitive hand and arm motions while standing/walking the majority of the shift., • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion., • Push or pull up to 75 pounds on occasion., • Work in and out of inclement weather when necessary., • Gather up to five shopping carts and push them to designated areas., • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners., • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents. PREFERRED REQUIREMENTS • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously., • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience., • Handle cash pickups and change orders as requested and log as required., • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages., • Provide customers and associates with hassle-free refunds while applying all applicable guarantees, • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service, • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary., • Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary range is between $ 17.60 - $26.20 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted - Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor's status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

DescriptionAbout UsNYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.Service Desk Opportunities (All Levels)Interested in future service desk roles? We're always eager to connect with talented professionals. This posting is intended to identify and engage potential candidates in advance of hiring needs as we anticipate continued growth across our Service Desk team. Applications will be reviewed regularly, and qualified candidates will be contacted when a role becomes available.At NYSTEC, service desk professionals serve as the go-to resource for employees seeking IT support and play a critical role in maintaining a secure, modern, and reliable technology environment. Across experience levels, team members troubleshoot technical issues, manage service requests, support user access and onboarding, and contribute to continuous service improvement. More experienced professionals may also provide mentorship, operational oversight, and guidance to ensure effective daily service desk operations.These roles can be based out of either our Albany or Rome, NY offices. While regular onsite presence is required to support business needs, there will be some opportunity for remote flexibility.Key ResponsibilitiesResponsibilities may vary based on experience and organizational needs but typically include:Respond to user inquiries and technical issues via phone, email, chat, or NYSTEC's internal ticketing systemDiagnose and resolve hardware, software, network, and end-user issues, providing clear, step-by-step guidance and leveraging remote support tools as neededManage user accounts, access permissions, and licensing, including onboarding and offboarding activitiesProcess requests for new software, system access, and other IT-related services in a timely mannerEscalate complex or unresolved issues to higher-level IT support or specialized teams as appropriateMaintain accurate documentation of support interactions and contribute to internal knowledge base articlesTrack, prioritize, and resolve help desk tickets in alignment with service expectationsMaintain inventory and asset management records for devices, hardware, and softwareCollaborate with Corporate Information Security (CIS), Business Information Systems (BIS), and the IT Project Management Office (PMO) to support a secure and modern workplace strategyContribute to service reporting, performance metrics, process improvements, and, as applicable, team mentorship and operational coordinationQualificationsQualifications will vary by level, but generally include:Experience in a service desk, IT support, or help desk environment (commensurate with role level)Strong understanding of computer hardware, software, networks, and operating systemsAbility to troubleshoot technical issues and provide clear, step-by-step user guidanceExcellent communication and customer service skills, with patience and professionalism in supporting end usersStrong documentation, organizational, and critical thinking skillsProficiency with Microsoft applications (e.G., Azure, Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalentPreferred QualificationsKnowledge of IT service management (ITSM) best practices or ITIL principlesCompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation, or similar certifications (or ability to obtain)Experience with ticketing systems and service reporting toolsExperience mentoring team members or supporting service desk operationsEducation and ExperienceAssociate degree in IT or a related field and relevant IT support experienceAn equivalent combination of advanced education, training, and experience will be consideredService desk professionals span a variety of levels based on experience, skills, and organizational needs. Anticipated opportunities may fall within a salary range of approximately $60,407 - $83,059+ per year, depending on level. When determining compensation, we analyze and carefully consider several factors, including position level, skill set, experience, location, and job-related qualifications.It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.Learn more about NYSTEC by visiting Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role. EDUCATION,TRAINING,EXPERIENCE,CERTIFICATION AND LICENSURE: May require 0-1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

Job DescriptionRome Health is seeking a Part-Time Receptionist to support our Community Recovery Center, an outpatient clinic serving individuals receiving treatment for substance use disorders.This position plays an important role in creating a welcoming and supportive experience for patients seeking care.Key Responsibilities: • Answer phones and greet patients in a professional, compassionate manner, • Schedule patient appointments, • Assist with transportation coordination for patients, • Maintain filing and basic patient data tracking, • Provide general administrative support to the clinic teamQualifications:, • High School Diploma or GED required, • Experience in healthcare, behavioral health, or administrative support preferred, • NARCAN certification required upon hireIdeal Candidate should have the following:, • Strong organizational and communication skills, • Experience with reception or front desk responsibilities, • Ability to maintain strict confidentiality (HIPAA and federal SUD regulations) Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. The best care out there. Here.

Job Description We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions—while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You’ll Do Lead Enterprise IT Operations at Scale · Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams. · Ensure high availability, performance, and resilience of mission-critical systems operating 24/7. · Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication. Modernize Service Delivery · Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management. · Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution. · Define and track service performance metrics, SLAs, and operational health indicators. Drive Application Stability & Readiness · Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications. · Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready. · Guide operational readiness for upgrades, migrations, and new technology rollouts. Build High-Impact Teams · Lead and develop multiple layers of management, setting clear expectations and accountability. · Create career pathways, mentoring, and succession plans for technical and operational leaders. · Foster a culture of ownership, service excellence, collaboration, and continuous improvement. Partner with the Business · Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy. · Translate business needs into scalable operational capabilities. · Provide clear, data-driven reporting on service performance, risks, and improvement initiatives. Govern, Secure, and Optimize · Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations—especially within gaming and hospitality environments. · Lead operational risk management, disaster recovery, and business continuity planning. · Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like · Stable, reliable 24/7 operations with measurable improvements in uptime and service quality. · Clear operational visibility through dashboards, metrics, and executive reporting. · A confident, empowered management team capable of running day-to-day operations. · Reduced incident volume through proactive monitoring and root-cause resolution. · Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations.

Job DescriptionDirector of IT Operations & Application Support Oneida Innovations Group (OIG) / Turning Stone Enterprises Location: Verona, NY (100% On-Site, Relocation Package available) Reports To: Vice President for Information Technology About the Role We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions-while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You'll Do Lead Enterprise IT Operations at Scale • Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams., • Ensure high availability, performance, and resilience of mission-critical systems operating 24/7., • Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management., • Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution., • Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications., • Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready., • Lead and develop multiple layers of management, setting clear expectations and accountability., • Create career pathways, mentoring, and succession plans for technical and operational leaders., • Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy., • Translate business needs into scalable operational capabilities., • Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations-especially within gaming and hospitality environments., • Lead operational risk management, disaster recovery, and business continuity planning., • Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like • Stable, reliable 24/7 operations with measurable improvements in uptime and service quality., • Clear operational visibility through dashboards, metrics, and executive reporting., • A confident, empowered management team capable of running day-to-day operations., • Reduced incident volume through proactive monitoring and root-cause resolution., • Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor's degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations. Why Join Us • Lead technology operations for a highly visible, mission-critical enterprise., • Influence the modernization of IT operations in a complex, regulated environment., • Build and mentor large teams with real impact on customer and employee experience. Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Job Posted by ApplicantPro

Job Description POSITION SUMMARY The primary function of this position is to process member transactions in an efficient and accurate manner. To build long term relationships with members one transaction at a time through Member Service Standards. To partner with our FSRs to meet our Service Objective, “Putting you first by providing solutions to improve your financial life!” as they assist in educating our members of our products and services. ESSENTIAL JOB FUNCTIONS • Processes member transactions, including all types of deposits, withdrawals, loan payments and cash advances; verify cash, endorsements, and documentation., • Balances transactions daily, completes proving reports, and maintain accuracy in cash drawer reconciliation., • Provides high-quality member service by responding to inquiries, researching and resolving issues, and maintaining a courteous, professional presence., • Identify and report suspected fraudulent or irregular activity in accordance with Credit Union policies., • Build and strengthen member relationships by engaging in meaningful conversations, asking insightful questions, recommending appropriate solutions to deepen relationships, and referring potential business to Financial Service Representatives., • Educate members on available self-service resources and promote adoption of all digital banking offerings., • Support branch operations and audits, which may include reconciling ITM’s, cash machines, negotiables, safe deposit box access and occasional front desk coverage., • Maintains general working knowledge of products and services offered by the Credit Union and responds to member inquiries in an informed, courteous, and service-driven manner., • Adhere to the Credit Union’s Universal Behavior Policy., • Participate in job-related training, Credit Union events, and designated community events., • Required to attend or participate in necessary compliance training., • Travel as required., • Performs other duties as assigned UNIVERSAL BEHAVIORS Knowledgeable and Experienced • I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:, • Looking for answers until I find them., • Seeking opportunities to learn from others., • Appreciating and respecting others views., • Acknowledging mistakes and learning from them., • Going out of my way to share my knowledge and experience. Striving for Operational Consistencies • I promise to make it easy for you through consistency, efficiency, and accuracy by:, • Doing it right the first time, being thorough and accurate., • Taking pride and ownership in my work, • Making and keeping commitments., • Continuing to look for better ways to do things and challenging the status quo. Rewarding Work Environment • I promise to show care, compassion, and respect toward everyone I interact with by:, • Being approachable and accessible to others., • Creating a pleasant work environment for each other., • Always asking what more I can do., • Resolving differences promptly, • Recognizing the contributions of others., • Embracing diversity in the workplace. Committed to Member Service • I promise to deliver exceptional member service by:, • Interacting with a natural and genuine friendliness., • Being courteous and respectful., • Creating a welcoming environment., • Exceeding your expectations., • Sharing the moment and finding common ground. QUALIFICATIONS, SKILLS AND EXPERIENCE • High School or equivalent and prior prior cash handling or related experience, • Strong interpersonal skills, • High attention to detail, • Computer aptitude, • Professional appearance and ability to work flexible hours

Job Description Summary: Provides first-line IT support, logs and tracks tickets, escalates issues as needed, and keeps users informed. Follows up to ensure satisfaction while adhering to policies and documenting procedures. Position Responsibilities: • Conducts first line of support for all calls coming into the Call Center., • Escalates calls to appropriate support staff in a timely and proficient manner to comply with Service Level Agreements., • Effectively communicates with the person calling concerning the status of the call and the time a technician is expected., • For each call that is routed through the Help Desk, creates a ticket at the time of the call., • Makes follow up calls as required ensuring customer satisfaction., • Contacts users regarding the best time to schedule required tasks., • Ensures policies and procedures are followed relative to the Call Center, computer deployment, and decommissioning., • Ensures procedures are documented by creating any and all necessary documentation for policies and procedures., • Ensures and provides quality feedback to all departments on areas of concern within the organization., • Provides support as required or assigned for any Government Contract operations. Position Qualifications: • A degree in Computer Science, or other related technical field, and/or equivalent experience of at least two years working in an IT environment., • Communicates effectively with users to provide first level support over the phone., • Must possess knowledge of Microsoft Office, Microsoft Windows 2000, and XP, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems., • Knowledge and experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based)., • Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops., • Available to provide support as needed, including evenings, nights, weekends, holidays and be able to work on a task, assignment, or bulk of work to completion regardless of shift or duration., • Must be flexible and willing to work any shift – position is a 24X7 coverage support position., • Demonstrated experience working with gaming and/or hospitality systems preferred., • Must possess valid driver's license., • Must possess or be willing and able to obtain a US DOD Secret Clearance. Desired Qualifications: • At least six years of work experience., • Extensive experience with PDAs, tablets, thin clients, and retail point-of-sale devices., • Extensive experience with hardware and software testing in a corporate environment. Testing to include compatibility with legacy systems, functionality, usability, and installation/upgrade., • HP, MCSE, MCP, or Call Center Certification. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Here at Turning Stone Enterprises we conduct a pre-employment Drug Test as well as Background check. Job Posted by ApplicantPro

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To be successful as a Front Desk Clerk, you'll need:. As a Front Desk Clerk, you'll be the ultimate host, making each guest feel like a VIP from the moment they walk through the door. What you will do as a Front Desk Clerk:.

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