Assistant store director
1 day ago
Manhattan, New York
Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities
1. Leadership & Team Development
• Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service.
• Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards.
• Step in to manage the store in the absence of the Store Manager.
2. Customer Experience
• Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship.
• Build lasting relationships with customers, focusing on client development and repeat business.
3. Sales Performance
• Assist in achieving store sales goals by driving individual and team performance.
• Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results.
4. Store Operations
• Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard.
• Ensure compliance with company policies and procedures, including health and safety regulations.
5. Problem Solving & Decision Making
• Address customer concerns effectively, resolving any issues promptly and professionally.
• Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications
• Proven retail experience, preferably within a luxury or premium brand environment.
• Strong leadership and interpersonal skills, with a passion for team development.
• Excellent customer service skills and the ability to build rapport with diverse clientele.
• A results-driven mindset with the ability to analyze sales data and identify improvement areas.
• Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!
