Director of sales call center jobs in Tampa, FloridaCreate job alerts

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing... The Associate Director (AD) will be a member of the Base Marketing team, leading the Defend activation and orchestration across the VBG organization. Reporting directly to the Director, Defend Strategy, this individual will be responsible for driving the base churn program execution strategy for small and medium businesses, global enterprises, and public sector customers. Additionally, they will manage a team of marketers and drive business churn and retention goals via understanding of channels and systems available and strong execution skills. The AD will operate by leading peers from cross-functional teams, including but not limited to: Sales, Marketing, Customer Experience, Care, Martech, Digital, and AI groups.Responsibilities: * Transform high-level VBG retention strategies into live, functional customer treatments. The role is the primary driver of activation-responsible for the end-to-end save journey work, orchestration of "Defend" programs across all rep-facing and customer-facing systems. The role bridges the gap between a marketing idea and a functioning action in the field. * The AD is responsible for ensuring that the requirements for every "Save" action are accurately translated into logic for systems and platforms teams for execution with IT partners and vendors. * Lead a team of marketers in this High-Velocity Activation Hub: a specialized team of activation and orchestration experts to transform complex "Defend" strategies into live, omni-channel experiences. The AD is responsible for the end-to-end deployment of churn-reduction programs, ensuring zero-defect execution to hit aggressive VBG retention milestones. * Ensure that "Next Best Action" (NBA) and "Next Best Offer" (NBO) logic is correctly mapped and triggering across all omni-channel touchpoints with a high-quality emphasis on superior Care execution across those platforms (inbound and outbound). Build this keeping unique systems access, platform availability, and motions catering to the diverse types of customers available across VBG. * Lead the team to drive end-to-end validation for all retention-focused system deployments. The AD team is the final "green light" for ensuring that offer logic, pricing, and eligibility function perfectly in-market before customer-facing experience or marketing communications are triggered. * Ensure a "Save Action" perspective is unified across all channels. Whether a customer interacts via a self-service portal, a retail store, or a call center, the AD helps manage their team to orchestrate to provide a consistent, personalized experience. * Surgical Treatment Deployment: Execute the CRM roadmap by activating surgical treatments for line, account, and product churn. Use performance data to troubleshoot and refine campaign delivery in real-time, ensuring maximum reach and effectiveness. * Workstream Leadership: Lead the "E2E Execution" workstreams for device upgrades and pricing, as well as save action value-prop strategies. What we're looking for... The ideal candidate is a results-oriented and highly motivated leader who excels at synthesizing data into actionable insights while fostering a culture of critical thinking and efficient execution. They are a big-vision thinker with the ability to distill complex plans into clear workstreams, navigating organizational landscapes to gain executive alignment and drive program timelines with precision. By prioritizing financial rigor and data storytelling, they elevate business casing to a core leadership requirement, ensuring end-to-end program effectiveness and optimized outcomes. Furthermore, they are dedicated to building high-performing, cross-functional environments rooted in constructive feedback and creative independence, ensuring that strategic goals are met through both technical excellence and strong interpersonal leadership. You'll need to have: * Bachelor's degree or four or more years of work experience. * Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. * Deep understanding of Next Best Action (NBA) and Next Best Offer (NBO) logic, including experience mapping complex eligibility and pricing rules within CRM and MarTech platforms. * Three or more years of experience leading and developing a team of high-performing marketers in a high-velocity, "activation hub" environment. * Experience translating high-level marketing strategies into functional, live customer treatments across diverse channels (Digital, Retail, Call Center, and Sales). Even better if you have one or more of the following: * A Master's degree in Business Administration, Finance, Marketing, or Analytics. * Understanding of direct marketing and Sales best practices across key tactics (Email, Direct Mail, SMS, Digital, Outbound, etc). * Understanding of key CRM and Sales platforms and systems (i.e., Adobe, Salesforce, Pega, and POS systems). * Strong understanding of customer analytics and campaign success measures. * Ability to translate complex ideas and express them in concise, simple-to-understand ways. * Ability to work under pressure in a fast-paced environment and multitask across projects. * Comfortable with continuously changing priorities. * Strong analytical, problem-solving, and planning skills. * Ability to interface with executive and C-suite leadership to develop and represent work. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. 40 Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $114,000.00 - $219,000.00. The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00. The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00. The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00. The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00.

About the opportunity SWCA Environmental Consultants is seeking a Natural Resources Director to lead our primarily Florida based team of ecologists, biologists, planners, and regulatory compliance professionals, supporting projects across Florida and neighboring southeastern states. This role requires exceptional leadership skills and professional judgment to oversee project delivery, advance business development, serve clients, and continue building a high performing and engaged team. The Natural Resources Director will report to the Florida Senior Office Director and collaborate closely with leaders across the Southeast Sub Region and the broader SWCA organization. This is a regular, full time, salaried position. The ideal candidate will be based in our Jacksonville, Tampa, Gainesville, or Pensacola office and will have the opportunity for hybrid employment, with an expectation of working on site three to four days per week to support collaboration, mentorship, and team development. Travel will be required to engage clients, partner with office and regional leadership, and support staff development, based on business needs. The Florida natural resources practice is a key growth market for SWCA and a center of technical excellence known for high quality work, strong regulatory expertise, and outstanding client service. Our team supports complex projects across Florida and the southeast in several markets. Key markets for our Florida team include energy development (oil & gas, electric generation, and transmission), state and local agencies, water resources, and land development. We are committed to being the environmental consultancy of choice in Florida by fostering a collaborative work environment that emphasizes professional growth and employee engagement. What you will accomplish People and Organizational Leadership • Lead and inspire a large, diverse, multi discipline team of natural resource scientists, NEPA planners, project managers, and technical experts supporting local, state, and federal regulatory permitting, • Foster a culture of collaboration, inclusion, quality service, and client focus aligned with SWCA's core values, • Mentor and develop employees while building and sustaining a strong mentorship culture across all levels of the organization, • Support talent attraction, retention, engagement, and career development across the Florida team, • Partner with the Florida Senior Office Director and Sub Regional leaders to align team goals with regional and company objectives Client and Market Leadership • Lead and support client relationships and business development initiatives across Florida and the Southeast, • Share responsibility for business development, quality of deliverables, achievement of sales and productivity goals, and long-term client relationships, • Collaborate with business development teams to align market pursuits with operational capabilities, • Contribute to internal strategy aligned with regional and corporate growth plans Financial and Operational Leadership • Guide the planning, monitoring, and long-term financial success of the team through review of weekly, monthly, and quarterly financial performance and key performance indicators, • Contribute to annual business plans and quarterly forecasts, • Partner with project managers and leadership to ensure efficient resource allocation and successful project delivery, • Support continuous improvement through project reviews and performance analysis Technical and Quality Leadership • Provide leadership for project execution, quality assurance and quality control processes, and continuous improvement, • Collaborate closely with technical teams across the Southeast, including cultural resources and engineering, as well as teams throughout the company, • Promote adherence to SWCA quality standards, safety culture, and best practices Minimum Requirements: • Bachelor's degree in a field related to the environmental services SWCA provides, including biology, planning, environmental regulatory compliance, or related environmental and planning disciplines, • Minimum of ten (10) years of cumulative experience in environmental or natural resource management consulting, including oversight of fieldwork and report preparation, supervision and mentoring of professional and administrative staff, and project scheduling and budgeting, • Minimum of five (5) years of progressively responsible leadership experience, including supervising and providing guidance to other professionals, • Proven success leading teams of environmental or natural resource professionals, • Working knowledge of federal, state, and local regulations related to environmental, natural, or cultural resources in Florida and the southeastern United States, • Familiarity with the environmental consulting market in Florida and the Southeast, • Knowledge of or experience supporting key business lines including energy, state and local government clients, and water resources projects, • Experience leading natural resources teams across multiple projects, clients, and states, • Demonstrated success in business development and consulting, including proposal development and established credibility with federal and state agencies and clients, • Ability to work in an office based or hybrid environment, with an expectation of working on site three to four days per week to support collaboration and business objectives, • Ability to travel as needed, approximately 25% percent of the time Preferred Requirements: • Team oriented leadership approach with strong mentoring and people development skills, • Excellent communication, organizational, and interpersonal abilities, • Ability to cultivate a positive, supportive, and productive working environment, • Strong understanding of financial metrics, business planning, and plan execution SWCA Environmental Consultants is a growing, 100% employee-owned company that offers a full range of environmental services. Our North Star is to be the best place to work and a leader in sustainability, bringing sound science and creative solutions to global environmental challenges, all while staying true to our commitment to employee ownership. At SWCA, we live our core values every day: we collaborate as #OneSWCA, we're #AlwaysLearning, we #NeverSettle, and we #GiveBack to our communities. With offices across the country, we're proud to be one of the largest environmental compliance firms in the U.S. and to rank among Engineering News-Record's Top 200 Environmental Firms. SWCA is committed to salary equity and transparency. In alignment with this commitment, we post good faith pay ranges in all job postings. An employee in this Florida based position can expect a salary of $121,139.20 and $157,913.60/year. Actual pay within this range may depend on experience, qualifications, geographic location, client requirements where applicable, and other factors permitted by law. Regular-status employees are also eligible for performance bonuses. Candidates are also encouraged to consider SWCA's Total Rewards package (), which includes a competitive Benefits package, forward-thinking workplace flexibility, outstanding corporate culture, award-winning career development, and more. We offer a supportive, team-focused work environment, competitive pay, and great benefits, including a 100% employee stock ownership plan (ESOP) to help you build a strong financial future. At SWCA, we're committed to helping our team members grow into industry leaders. Our award-winning Career Landscape program offers a clear and structured path to meaningful career development. We support your growth through conference attendance, internal and external training, education reimbursement, our Science and Leadership Program, and bonuses for qualifying publications. All regular-status employees are eligible for a comprehensive benefits package, including medical, dental, vision, wellness, life, and disability coverage, as well as access to our Employee Assistance Program. Employees may also participate in SWCA's 401(k) Profit Sharing Plan and Trust. SWCA continues to invest in our people. We value the skills and experience of our internal team members and strongly encourage qualified employees to apply for open positions. We believe in promoting from within whenever possible, offering meaningful opportunities for career growth. Application Deadline: We will begin reviewing applications immediately and schedule interviews with qualified candidates on a rolling basis. The position will remain open until we identify a strong pool of candidates and may close without prior notice. We sincerely appreciate the time and effort of all applicants and will thoughtfully review each submission. If you need assistance accessing SWCA's website, completing the online application, or require accommodations at any point during the hiring process due to a disability, please contact us at or call 1-480-581-5378. We're committed to providing an inclusive and supportive experience for all candidates. This contact information is specifically for accommodation requests; other inquiries will not receive a response. EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply. At SWCA Environmental Consultants, we celebrate diversity and are committed to creating an inclusive work environment. We strongly encourage candidates from all backgrounds, including those with diverse experiences and veterans, to apply. We believe that a diverse and inclusive workforce enhances creativity, innovation, and overall organizational success. #LI-LC1 #ind-swca

Job Description Important to note that this role will be based out of the DC area and must be willing to relocate to be in office 5 days a week. The Director, Inside Sales is responsible for leading and scaling inside sales call center operations with a focus on revenue generation, lead conversion, and sales productivity. This role requires a strategic, data-driven leader with experience managing high-volume inside sales teams, optimizing dialing performance, and driving measurable revenue outcomes through outbound and inbound sales channels. The Director will oversee the call center’s inside sales, confirmation, and dispatch teams to maximize sales performance through effective coaching, sales process optimization, and data-driven decision-making. This role partners closely with the executive team to ensure alignment with the company’s vision, mission, and strategic goals, and reports directly to the SVP of Call Center Operations. What You’ll Do * Develop and execute high-volume inside sales dialing strategies designed to maximize contact rates, appointment conversions, and revenue per lead. * Align inside sales initiatives with company revenue objectives in partnership with senior leadership. * Oversee daily operations of inside sales teams, ensuring strong speed-to-lead, high contact rates, appointment set percentages, and quality lead conversion. * Drive a high-performance sales culture through clearly defined revenue KPIs, sales dashboards, and ongoing coaching for managers and frontline sales agents. * Monitor and optimize dialer performance, call cadence strategies, and CRM analytics to improve agent productivity and sales outcomes. * Ensure compliance with all regulatory requirements (TCPA, DNC) while maintaining aggressive sales outreach strategies. * Partner cross-functionally with Sales, Marketing, and Technology to improve lead quality, segmentation strategies, scripting, and sales enablement tools. * Identify and implement sales process improvements, automation, and technology enhancements to increase agent efficiency and revenue per lead. * Collaborate closely with Field Sales leadership to ensure appointment quality translates into closed revenue. * Recruit, develop, and mentor high-performing inside sales leaders and managers while building scalable coaching frameworks for frontline agents. * Maintain an active presence on the call center floor, reviewing sales performance, call quality, and conversion metrics while driving accountability through weekly performance reviews. * Champion change management initiatives and lead the adoption of new sales technologies, dialing strategies, and performance management tools. What You’ll Bring * Bachelor’s degree required; MBA or equivalent preferred. * 8+ years of progressive inside sales or call center leadership experience, including 5+ years leading high-volume outbound sales teams. * Proven track record of driving revenue growth through inside sales operations, including improving contact rates, appointment set rates, and lead-to-sale conversion. * Hands-on experience managing large inside sales teams in a quota-driven call center environment. * Proficiency with dialer management systems and CRM platforms (e.g., Five9, Nextiva, RingCentral) with experience optimizing dialing strategies and agent productivity. * Strong analytical and problem-solving skills with the ability to translate sales data into actionable performance strategies. * Excellent communication and leadership skills with the ability to influence cross-functional partners. * Experience in industries such as home improvement, home services, healthcare, retail, or other high-volume consumer sales environments. * Strong background in business intelligence and reporting tools used to track sales performance and agent productivity. * Ability to manage multiple priorities in a fast-paced, high-growth sales environment. About Renuity Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us page. #RHB Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development, • Vision insurance As the Senior Sales Manager within the College Hunks Hauling Junk and Moving Sales & Loyalty Center (SLC), you will serve as a critical leader responsible for shaping, guiding, and executing the overall sales strategy of our high-volume call center operation. Reporting directly to the SLC Director, you will oversee a team of Sales Managers and collaborate closely with cross-functional leaders to optimize performance, strengthen team capability, and ensure we achieve sales goals while providing an outstanding client experience. What Youll Do (Responsibilities of the Role) In this role, you will not only influence daily sales execution but also help shape the future of the SLC by modeling strong leadership, fostering exceptional employee experience, world class coaching, and ensuring operational rigor. Your ability to inspire teams, analyze performance, initiate change, and adapt strategies quickly will directly contribute to the success of College Hunks Hauling Junk and Moving and the satisfaction of our franchise partners and clients. In this role, the Sr Sales Manager will: Collaborate with the Director to define and execute sales strategies, including setting sales targets, sales forecasting, and establishing a roadmap for achieving targets. Lead, motivate, and support a team of Sales Managers, Coaches, and sales teams, providing clear direction, setting expectations, and ensuring the achievement of sales goals. Establish performance metrics and KPIs, track the performance of Sales Managers and sales teams, and provide regular feedback to drive improvements. Collaborate with the operations and training teams to oversee the development and implementation of comprehensive sales training and coaching programs for sales agents, equipping them with the skills and knowledge needed to succeed. Utilize data and analytics to track sales performance, identify trends, and make data-driven decisions to improve sales operations. Regularly report on performance to the Director. Continuously assess and optimize sales processes within the call center, identifying areas for improvement and streamlining operations for increased efficiency. Assist in managing the budget for the sales department, ensuring that resources are allocated effectively to support the achievement of sales objectives. Participate in strategic planning by offering insights and recommendations for achieving long-term sales objectives, including market expansion, client acquisition, and product or service offerings. Collaborate with Operations and HR to lead the recruitment and selection of top-tier sales talent, ensuring that the team is adequately staffed. Develop talent within the department and address succession planning. Handle difficult conversations, conflicts, and performance improvement discussions with professionalism and effectiveness. Ensure that sales operations are in compliance with all relevant regulations and that quality assurance measures are consistently applied. What You Bring (Experience Needed for the Role) 5+ years of progressive leadership experience in a high-volume call center sales environment. Proven omni-channel sales call center experience. Experience supporting franchise or multi-location sales operations. Experience leading large, distributed remote sales teams of 100+ agents. Experience managing both onshore and nearshore sales teams. Experience leading teams through complex, consultative sales processes. Strong track record of achieving revenue, conversion, and productivity goals. Demonstrated innovation in applying AI and sales technology to drive performance. Experience managing budgets, P&L, and labor forecasting. Excellent coaching, communication, and team development skills. Data-driven mindset with the ability to analyze KPIs and drive change. Highly organized with strong operational awareness and problem-solving skills. Flexible work from home options available.

Job Description Job ID 23122 - Business Development Manager Outside Sales | National Accounts | Staffing & Workforce Solutions Location: Tampa, FL 33607 - Hybrid This position is onsite M, W, F Pay: On-Target Earnings (OTE): Year 1: $75k+, Year 2: $110k+ Base salary: $50,000–$55,000 based on experience Commission and bonus plan based on billing and new client acquisition Ramp up bonus Type: Direct hire Schedule:. Required in-office hours are M-F, 7:30 AM to 4:00 PM with support to clients before/after hours as needed. Role Purpose The Business Development Manager is responsible for driving net-new client acquisition by introducing the company's staffing and workforce solutions to new organizations. This is a pure hunter role focused on outbound prospecting, relationship development, and opening new client accounts, primarily within the call center and healthcare support vertical. Key Responsibilities New Business Development • Identify, prospect, and engage new client organizations, • Build relationships with hiring managers, HR leaders, and operational decision-makers, • Conduct discovery meetings to understand workforce challenges and hiring needs, • Present and position contract and contract-to-hire staffing solutions, • Maintain consistent outbound prospecting activity, • Build and manage a qualified pipeline within the CRM, • Partner with Recruiting and Operations leadership to ensure strong delivery on new accounts, • Own new client relationships through onboarding and first 2–3 placements, • Transition stabilized accounts to the Director of Client Relations (roughly 90 days), • New company staffing agreements signed, • New job orders generated, • Gross margin produced from new accounts, • Time to first placement, • Prospect Pipeline health and consistency Why This Role Matters • Directly drives the company's future revenue growth, • Clear ownership of net-new client acquisition, • Strong leadership support and defined handoff process, • Significant earning upside for high-performing sales professionals Other Benefits & Offerings • Hybrid work environment (currently optional remote 2 days per week), • Generous PTO plan including floating personal holidays and long holiday weekends, • Optional Health, Dental, Short-term Disability, Long-term Disability and Life Insurance, • 401(k) Safety Harbor Matching Plan

Job Description Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction. Assistant Directors must have a strong commitment to and exhibit OneTouch Direct’s Core Values when interacting with internal peers and external business partners. You’re responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. Must be flexible to work all hours of the call center including nights and weekends. • Thrive as a team player in a fast paced, high energy, change-oriented environment., • Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees, • Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved, • Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training., • Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals., • Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood., • Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results., • Maintain outstanding location condition and visual standards, • Ability to work weekends, some holidays, evenings, and additional shifts as needed, • Demonstrated motivational skills and best practices in team building and rallying with a sales staff., • Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness., • Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team., • Ability to think analytically to identify trends and take appropriate actions., • Detail orientation, organizational, prioritization, and time management skills; experience preferred., • Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes., • Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives. Required Competencies: • Strong analytical skills and the ability to drive change and manage long term projects., • Excellent oral and written communication skills, coupled with outstanding interpersonal. WHAT YOU’LL EXPERIENCE: • Full-Time Hours: 40 - 50 hours per week schedule, • Supportive Environment: Classroom training, plus ongoing support for your success!, • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!, • Benefits: Health Care Plan (Medical, Dental & Vision), • Growth: Opportunity for professional advancement as we grow!, • Culture: Diverse, welcoming culture with Employee Resource Groups