Client Care Supervisor
8 days ago
Yonkers
Job DescriptionSalary: $26-$31/hr Client Care Supervisor Veterinary Hospital We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fastpaced veterinary environment and enjoy mentoring a team, wed love to hear from you! Schedule: • Supervise the Client Care team, including hiring, training, coaching, and performance management, • Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions, • Maintain department workflows and quality standards, • Create and manage schedules to ensure full coverage at all times, • Facilitate communication between Client Care and all hospital departments, • Audit patient checkin records for accuracy and quality control, • Resolve highlevel client or doctor concerns after initial team attempts, • Lead team meetings and follow up on action items, • Motivate and support staff to deliver excellent service, • Participate as part of the hospital leadership team and contribute to process improvements, • High school diploma or equivalent (Associates in business, vet tech, or related field preferred), • 2+ years of supervisory experience, • 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency, • Strong customer service, communication, and leadership skills, • Comfortable with technology, phone systems, and software (EzyVet experience is a plus), • Detailoriented, organized, and able to multitask, • Reliable attendance, • Ability to lift up to 40 lbs, • Ability to stand, walk, bend, and reach during an 8+ hour shift, • Ability to work nights, weekends, and holidays as needed, • Flexibility with schedule to support front desk coverage, • Visual/auditory ability to communicate effectively, • 3 weeks paid time off, • Paid sick leave (NY State compliant), • Medical, dental, and vision insurance, • Short & longterm disability, • Life insurance, • 401(k) with employer match, • Annual uniform allowance, • 75% employee pet discount