General Manager
hace 5 días
Birmingham
Job Description The Painted Lady is a one-of-a-kind boutique hotel in Birmingham, and we’re seeking a high-energy, sales-driven General Manager to lead both the day-to-day operation and the commercial growth of the property. This is a hands-on leadership role for a modern hospitality professional who thrives on building relationships, driving demand, and thinking creatively about revenue. You’ll play a critical role in growing the group and corporate business, developing compelling packages and upsells, and actively engaging with the Birmingham community to increase visibility and awareness of the hotel. With a thoughtfully designed, partially contactless guest experience and a small, dedicated team, this role requires a leader who can balance strategic sales initiatives with operational execution and exceptional guest satisfaction. What You’ll Do • Own overall hotel performance, combining operational leadership with a strong commercial mindset, • Actively pursue group, corporate, and local negotiated business, building relationships with companies, organizations, and event planners, • Serve as the primary sales driver for the property - prospecting, networking, and converting opportunities, • Develop and implement creative packages, promotions, and upsell strategies that enhance both guest experience and revenue, • Represent The Painted Lady in the community by attending events, forming local partnerships, and increasing brand awareness, • Lead a modern, largely contactless guest experience, solving guest needs through thoughtful systems and creative problem-solving, • Inspire and manage a small, dedicated team, setting clear expectations and fostering accountability and enthusiasm, • Identify opportunities to optimize labor, processes, and profitability while protecting the guest experience, • Ensure compliance with company policies, procedures, and applicable regulations, • Track key performance indicators and adjust plans to meet business goals, • Direct day-to-day business functions and team operations, • Hire, train, and mentor department leaders and staff to foster growth and performance, • Set clear goals, track performance, and hold teams accountable to high standards Qualifications: • Tech-savviness and comfort using management platforms or tools, • Prior experience in general or operations management, • Is a confident communicator who leads with empathy and clarity, • Understands how to read financials and use them to drive smart decisions, • Strong organizational skills and comfort managing complexity About Company The Painted Lady arrived in Birmingham in 2025 with our 22-room and suite boutique hotel, occupying the old Eyer-Raden Building in the Automotive Historic District. Legend has it that the “Louise Curtis” who operated a “boarding house” on the upper floors of this building was Louise C. Wooster, a local celebrity when her selfless work as a nurse in the city’s cholera wards went public in the 1870s. Before her death, Louise recast her life and her story in her memoir, "Autobiography of a Magdalen," which was equal parts reminiscence, fable, cautionary tale, and poetic ramble. Despite her profession, Birminghamians remember Lou fondly to this day. The Painted Lady is a gentle nod to Louise and to our building’s one-time use as a boarding house and brothel.