54 Best Entertainment Jobs in Jackson, Mississippi (June 2026)

Training & Performance Specialist

5 days ago

Clinton

Job Description Job Title: Training & Performance Specialist Job Family: Administration Reports To: Executive Director (with close coordination with Deputy Director/Regional Managers) Salary Range: $45,000 – $50,000 annually FLSA Status: Non-Exempt Position Summary The Training & Performance Specialist supports workforce training, staff development, and organizational consistency across the library system, with a primary focus on building and improving structured training and orientation programs for employees and managers. This newly created position will help develop a more consistent and sustainable approach to staff training, operational guidance, and performance support across branches and departments. The role is intended to strengthen employee success through meaningful training, clearer expectations, practical resources, and improved communication. The position also supports compliance-related training initiatives and helps reinforce consistent workplace expectations, policies, and operational practices across the organization. This role serves as a support resource for managers and staff and is not intended to function as a traditional HR Director role. Human resources responsibilities remain collaborative among managers and library administration. This position does not manage payroll processing, benefits administration, personnel transactions, or official personnel records. Key Responsibilities Training & Staff Development (Primary Focus) • Support development and implementation of a structured staff training program, • Develop and deliver employee orientation and ongoing training opportunities, • Create training materials, guides, job aids, presentations, and basic video content, • Assist in developing standardized operational training and reference materials, • Identify training needs and recommend practical training solutions, • Support continuous learning and professional development across departments, • Assist managers in reinforcing expectations, procedures, and operational consistency • Help support staff and managers during organizational and operational changes Performance Support & Manager Resources • Serve as a support resource for managers regarding employee performance concerns and workplace expectations • Assist managers in addressing performance issues early through coaching, communication, documentation, and training support • Provide templates, tools, and guidance to support consistent supervisory practices, • Support development and use of performance improvement tools and processes, • Promote fairness, consistency, and clarity in workplace expectations and communication Workplace Support & Compliance Training • Coordinate and track required workplace and compliance-related training, • Support organizational compliance efforts related to workplace policies, operational practices, and required employee trainings • Assist in promoting consistent application of policies and procedures through training and guidance • Help identify areas where additional training or clarification may improve operations, • Support managers and administration in maintaining organized and consistent documentation practices Learning Management System (LMS) Administration • Support management and maintenance of the organization’s Learning Management System (KnowBe4) • Assign and track required trainings, • Monitor completion rates and provide basic reporting to leadership, • Organize and maintain digital learning and training content, • Assist with development of self-paced training opportunities Policy & Operational Alignment • Assist in reviewing policies, procedures, and operational practices for clarity and consistency • Identify areas where day-to-day practice may not align with established procedures, • Recommend practical improvements to support efficient and consistent operations, • Assist in development and organization of operational reference materials and employee resources Working Relationships Executive Director & Deputy Director This position reports to the Executive Director and works closely with the Deputy Director to support workforce training, staff development, organizational consistency, and performance support initiatives across the library system. The role provides support and guidance to managers but is not expected to independently make final decisions regarding legal interpretation, employee discipline, or complex personnel matters. Library Managers and Supervisors Provides training support, tools, guidance, and operational resources to managers and supervisors to promote consistency across branches and departments. Minimum Qualifications • Bachelor’s degree in Instructional Design, Education, Organizational Development, Human Resources, Business Administration, Communications, Workforce Development, or a related field (or equivalent experience) • 3–5 years of experience in workforce training, instructional design, staff development, organizational support, education, or related areas • Experience developing or delivering training programs, workshops, or instructional materials • Strong written and verbal communication skills, • Strong organizational and time management skills, • Comfort learning and using technology systems and software tools, • Ability to work independently while collaborating across departments, • Ability to handle confidential information with professionalism and discretion Preferred Qualifications • Experience creating training materials, presentations, guides, or instructional content • Familiarity with Learning Management Systems such as KnowBe4, Niche Academy, or similar platforms • Experience supporting supervisors or teams in a workplace setting, • Experience in public sector, nonprofit, educational, or government environments, • Experience supporting organizational change or process improvement initiatives Key Competencies • Strong communication and training facilitation skills, • Ability to build trust and support managers without direct authority, • Strong organizational and project management skills, • Ability to explain processes and expectations clearly, • Sound judgment and willingness to seek guidance when needed, • Ability to balance organizational consistency with practical operations, • Adaptability and comfort working in evolving environments, • Self-starter with the ability to build and improve systems over time Physical Demands The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Library work involves regular and ongoing physical activity. While performing the duties of this position, the employee is regularly required to: • Use hands and fingers for repetitive motions, including keyboarding, handling materials, and processing items • Stand, walk, and move throughout public and staff areas for extended periods of time • Reach, bend, stoop, kneel, and crouch to access materials and equipment, • Communicate effectively and respond to staff and patrons in a public service environment The employee must be able to: • Push and pull fully loaded book carts weighing up to 100 pounds, • Lift and carry materials and boxes weighing up to 50 pounds, • Frequently lift and/or move items up to 25 pounds Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Work Environment Work is performed in a public library setting with frequent interaction with staff and the public. Employees should be prepared to: • Work in a fast-paced, service-oriented environment with frequent interruptions, • Interact with a diverse population with varying needs and behaviors, • Maintain professionalism in stressful or high-demand situations, • Support staff and operational needs across multiple locations Positions may require: • Evening and weekend hours, • Travel between library locations, • Exposure to moderate noise levels and busy public spaces, • Exposure to dust, airborne particles, and typical environmental conditions found in public buildings and library collections

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