57 Best entry level customer service Jobs in Birmingham, Alabama (June 2026)

Payroll and Benefits Administrator

17 days ago

Birmingham

Job Description ABOUT THE BJCC For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit www.bjcc.org. Summary/Objective The Payroll and Benefits Administrator is responsible for managing employee benefit programs and processing biweekly payrolls including but not limited to managing timecards and accruals verifying accuracy and compliance with state and federal regulations as well as BJCC policy. The incumbent must be an expert in payroll and benefits administration. Reviewing and processing the facilities’ biweekly compensation schedule, ensuring each employee is paid accurately following established processes and best practices. Performs and audits all activities necessary to process payroll, including maintaining related records, filing tax reports and voluntary deduction reports, involuntary deductions such as levies and garnishments, preparing accounting transactions and documents, documenting and updating procedures, prepares special reports for all payroll and related activities, and maintains payroll general ledger accounts, etc. Ensure employee personnel files are accurate and current. Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: • Serves as a first line of contact for employees regarding payroll and benefit related questions or requirements. Troubleshoots and resolves employee payroll self-services system technical problems., • Performs HRIS and payroll data entry and personnel file maintenance., • Administer I-9 and E-Verify System administration. Ensures all new hires are eligible to work in the United States., • Maintain employee’s time and attendance, inputting payroll data as required., • Analyze and verify the accuracy of timecards submitted each pay period and contacts supervisor to resolve discrepancy. Ensures compliance with all applicable state and federal wage and hour laws., • Process biweekly payroll in a timely manner with no errors and perform payroll accounting-related tasks., • Reconcile biweekly, quarterly and annual report data to ensure accuracy. Prepares special reports for management, departments, and appropriate external partners for budgeting purposes. Review reports for accuracy., • Prepare and distribute manual payroll checks when required., • Provide General Ledger information for accounting., • Review and reconcile benefit vendor invoices as required. Prepare and submit payment requests as needed., • Manage payroll and related records, including time off accruals and leave requests., • Maintain company payroll and HRIS system., • Process and maintain records of employee deductions, such as garnishments, insurance benefits, etc., • Communicate with employees regarding salary adjustments, special payments, tax allocations, employee deductions and changes to applicable wage and hour laws., • Assist greeting and directing department visitors., • Provide assistance communicating company policy and procedure to employees and managers., • Assists, conducts and participates in internal and external payroll and benefit audits as required., • Assist planning, organizing and executing company employee engagement and special events as required., • Provide compensation information to external partners including workers compensation, unemployment compensation, annual pension calculations, ethics commission, DOL and etc., • Will work with managers and/or employees when payroll and/or benefit issues or questions arise. Answering questions about payroll or deductions working to resolve issues in a timely manner., • Coordinate with the Director of Human Resources to ensure employee relations and payroll issues are resolved promptly and appropriately., • Oversee tax filings in accordance with local and federal laws including processing quarter and year end filings. Process any required quarterly payroll adjustments., • Assist developing and conducting payroll/employment law training and education., • Assist developing and implementing payroll and benefit policies and procedures., • Administrate benefits enrollments, changes, open enrollment processes, terminations, and document and material distribution., • Conduct new-hire benefit orientations, benefits presentations, and benefits audits., • Coordinate and administers FMLA, COBRA, leaves of absence, short-term and long-term disability claims. Ensuring compliance with all applicable state and federal legal requirements including ACA/1095 compliance and reporting., • Respond to various benefits, leave of absence, and claim inquiries, • Ensure that all personnel documents for new hires are correctly completed and distributed for efficient new hire process., • Responsible for the day-to-day administration of benefit programs including health, dental, vision, life insurance, disability benefits, retirement and other voluntary benefits. This includes enrolling, terminating and modifying employee benefit coverage as necessary., • Prepare new enrollments, changes, maintains forms, submits to insurance vendors and coordinates with company representatives., • Coordinate and processes employee requests for pension loans and processes payroll deductions., • Resolve administrative problems with carrier representatives, employees and departments., • Responsible for managing annual open enrollments including organizing meetings, help sessions, and answering questions. Responsible for open enrollment benefit deduction reconciliation., • Responsible for accurately inputting, filing and maintaining general HR, Benefits and Payroll related items in personnel files, including accurately adding new hire information into payroll and HRIS system., • Creates and distributes employee written communications regarding payroll and benefits., • Maintain confidentiality of company and employee information., • Performs other duties as required. Competencies Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Detail Orientated, Organizational Skills, Problem Solving, Risk Assessment, Business Alignment, Program Management, Fiscal Accountability, Ethics, Project Management, Quality, Strategic Thought, Technology Management, Adaptability/ Flexibility, Results Oriented, Training and Development Work Environment This environment is fast paced and moderately demanding. Thrives in a fast-paced, evolving environment. Work is typically performed indoors, in a temperature-controlled office setting. Physical Demands Duties require extended periods of sitting. Limited amounts of physical effort such as walking, standing, climbing, bending, stooping, squatting, and kneeling. Ability to lift up to 30lbs with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity. Position Type/Expected Hours of Work This is a full-time position. Normally, Monday-Friday, regular business hours are 8:00 a.m. and 5:00 p.m. Although due to seasonal workload demands, some after normal business hours and weekends may be required. Required Education and Experience • Minimum of five (5) years related knowledge and experience in payroll for 100+ employees required., • Minimum of three (3) years related knowledge, experience in benefits administration preferred., • Bachelor’s degree from an accredited college or university with emphasis in Business, Human Resources, Accounting or a related field is strongly preferred., • Experience with ADP Workforce Now payroll processing and administration is strongly preferred., • Certified Payroll Professional (CPP) certification preferred Additional Eligibility Qualifications • Strong attention to detail, problem-solving, analytical and decision-making skills required., • Demonstrates excellent time management, exceptional multi-tasking and organizational skills., • Ability to work well under pressure with the ability to meet deadlines, demonstrate a calm demeanor and maintain information/data accuracy., • Capable of carrying out a given task and process with all details necessary to get the task done accurately., • Ability to work ethically and maintain confidentiality., • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tack in communication., • Must possess superb verbal and written communication skills, with the ability to clearly speak and write Business English., • Ability to build effective relationships, both internally and externally, by representing BJCC in a professional manner in all endeavors., • Consistently communicates in a diplomatic, approachable and professional demeanor., • Provide friendly, professional and exceptional customer service experience., • Strives to deliver exceptional customer service experience when engaging with employees., • Must have excellent computer skills to include Microsoft Office including Word, Excel, Outlook, Publisher and PowerPoint as well as HRIS/Payroll software., • Keeps abreast of payroll processing systems and changes in wage, tax HR and benefit laws and corresponds with federal, state and local tax agencies on behalf of the facility in problem situations., • Ability to take initiative, self-start and self-audit in an effort to identify, avoid and correct potential errors especially in advance of final payroll processing., • Inspired to be proactive and take initiative to partner with internal and external partners to avoid or resolve payroll/benefit issues., • Proficient with report creation, interpretation, processing and distribution., • Knowledgeable of Mineral LMS., • Knowledgeable of garnishment and involuntary deduction administration., • Inspired to perform well by the ability to contribute to the success of a project or the facility., • Ability to strategically adapt to change and shift priorities.

Entry level customer service jobs in Birmingham, AlabamaCreate job alerts

Popular jobs searches in Birmingham, Alabama

Popular entry level customer service jobs locations