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Job Description L1 Help Desk Technician / Service Desk Specialist Location: South Bay (Torrance, CA), In-Person Who We Are C3 Systems & Security is not your average tech consulting firm. We’re a friendly, local team committed to helping small businesses tackle their IT challenges without breaking the bank. We love exploring new tech, building creative solutions, and delivering top-notch service—all while having fun. If you’re ready to learn, grow, and work with the coolest gadgets in the industry, keep reading! Why You’ll Love Working Here • Play with New Tech. We’re always testing and reviewing the latest gear—new laptops, gadgets, and services—to keep us on the cutting edge., • Prime Location. We’re local to the South Bay (Torrance) with easy access to shops, restaurants, and the beach., • Flexible, Friendly Environment. We value your life outside of work—plus we purposely avoid 24/7 industries so nobody is always on call., • Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away., • Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more., • Professional Growth. Regular reviews focused on developing new skills, including leadership and management., • Provide Top-Notch Support: Troubleshoot desktop/laptop issues, handle basic networking tasks, and resolve Office 365 hiccups., • Deliver Great Customer Service: Communicate with clients via phone, email, or in-person, ensuring they feel supported and heard., • Stay Organized & Proactive: Juggle multiple tickets at once, track progress in our ticketing system (we use Datto Autotask), and escalate when necessary., • Collaborate & Grow: Work closely with other team members, ask questions, learn from mistakes, and build your IT knowledge day by day., • 1+ Year of IT Experience: This could be in an MSP or an internal IT support role (service desk, help desk, etc.)., • Desktop Troubleshooting Chops: Familiarity with both Microsoft and Apple platforms., • Basic Networking Know-How: General understanding of firewalls, switches, wireless setups, VPNs, and file sharing., • Office 365 Fundamentals: You know the basics of Exchange Online, Teams, or SharePoint (or are ready to learn fast)., • Ticketing System Experience: Preferably Datto Autotask, but we’ll train the right candidate., • Education: Bachelor’s degree is optional; being a “born nerd” goes a long way here., • Cloud Services: Office 365, Azure, Intune, • Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365, • Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN, • Ticketing & Monitoring: Datto Autotask, Ninja RMM, • Documentation: IT Glue, • Customer-Centric Approach: You’re patient, empathetic, and strive to make clients happy., • Billable Goal: Maintain an average of 6 billable hours per day., • Team Player & Go-Getter: You enjoy collaboration but can also tackle tasks independently., • Eager to Learn: You aren’t afraid to make mistakes—just hungry to learn from them., • Strong Work Ethic: You keep projects moving forward and stay organized., • Hourly Rate: $24–$32 per hour (Depending on experience), • Job Type: Full-time, • Benefits: 401(k), dental, health, vision, PTO, professional development assistance, and more., • Schedule: 8-hour shifts, Monday–Friday

Job DescriptionAbout the Company Infillion is built to solve the challenges of complexity, fragmentation, and opacity in the digital media ecosystem. With MediaMath at its core, Infillion's modular approach enables advertisers to seamlessly integrate or independently deploy key components—including ads and creative, audience targeting,identity and graphing, measurement and reporting, media supply, and campaign management. This flexibility allows brands, agencies, commerce enablers, retail media networks, and resellers to create tailored, high-performance solutions without the constraints of traditional, all-or-nothing legacy systems. Headquartered in New York City, Infillion owns and operates industry-leading brands including TrueX, MediaMath, Gimbal location-based technology, InStadium, and Analytiks.ai. Recognized as one of the most awarded companies in media, marketing, and advertising, Infillion was named one of Fast Company's Most Innovative Companies of 2024. Learn more at . About the Role We're looking for a detail-oriented, data-curious Ad Operations Associate to join our Ad Ops team. You'll learn the craft of campaign trafficking, optimization, and reporting while supporting senior campaign managers on high-impact programs. This is an ideal entry point for someone with 1+ years of digital advertising or media operations experience—yet we welcome bright, analytical self-starters eager to grow even without direct trafficking background. What You'll Do in Your First Year Milestone Outcomes 30 Days • Onboard to Infillion's ad tech stack and workflow, • Shadow live campaign setups in our proprietary platform and partner DSPs 90 Days • Independently traffic and QA low-complexity campaigns with 95% accuracy, • Communicate weekly pacing & performance checks for senior managers, • Identify one process pain-point and propose an efficiency fix 6 Months • Manage a portfolio of ≤10 mid-tier campaigns end-to-end (setup → optimization → wrap-up), • Attain ≥80 % on-time in-full delivery across assignments, • Contribute to a cross-functional project (e.g., creative QA automation or inventory forecasting) 12 Months • Become a go-to resource for troubleshooting tag issues and creative specs, • Present an operational improvement plan that identifies a process pain-point and propose an efficiency fix end to end Core Responsibilities • Campaign Trafficking & QA – Set up, tag, and test display, video, and CTV campaigns across our proprietary platform and key DSPs., • Pacing & Optimization – Monitor delivery, CTR, VCR, and other KPIs; surface opportunities to senior managers; execute basic bid and targeting adjustments., • Reporting & Analysis – Pull log-level data, pivot in Excel/Sheets, and summarize insights for internal stakeholders., • Cross-Team Collaboration – Partner daily with Client Success, Sales Planning, and Creative QA to align on specs, timelines, and performance goals., • Process Improvement – Document SOPs, suggest automation ideas, and help keep our internal wiki current.Who You Are, • Naturally Analytical – You love turning numbers into narratives and can spot outliers quickly., • Exceptionally Organized – Comfortable juggling multiple deadlines and communicating status clearly., • Coach-able & Curious – Eager to absorb feedback, learn new platforms, and explore the "why" behind each metric., • Problem Solver – Approach bugs or delivery shortfalls with a calm, methodical mindset., • Collaborative Communicator – Able to translate technical details into plain language for non-technical teammates.What You Bring, • 1+ years in digital media, paid social, programmatic, or related marketing operations (internships count!)—direct trafficking experience is a plus but not required., • Working knowledge of ad tech concepts: ad servers, ad tags, pixels, viewability, brand-safety, basic attribution., • Intermediate Excel or Google Sheets skills (formulas, pivots, VLOOKUP/SUMIFS)., • Familiarity with project management tools like Asana and/or JIRA., • Familiarity with any DSP (e.g., DV360, The Trade Desk) or ad server (CM360, Sizmek, Flashtalking) is a bonus., • Base Salary of $60,000 – $70,000, • 100% company-paid health, dental, and vision coverage for you and your dependents, • Company-paid life insurance, short-term, and long-term disability, • Unlimited paid time off - we trust your discretion, • Opportunities for profit sharing, bonuses, and ownership, • 401k plan with company match

Job DescriptionThe Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the IT Supervisor. The Position and Job Summary Serves as a Lead and a first point of escalation to the IT Support Team members. Provide technical support as well as help to resolve complex technical issues over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and network access while focusing on customer service. Stays ahead of the technology curve and educate team on the latest trends and changes of the supported technologies. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. • Diagnoses and resolves Level I/II technical issues related to laptops, desktops, Microsoft Office, Therefore (EDMS), Sandis, audio/video conferencing, RingCentral, VPN, Scrive, Adobe, Zoom, hardware, network connectivity, security and email systems. Provides additional support to the tech support team during periods of high call volume and increased ticket inflow., • Troubleshoot complex incidents and generates incident reports., • Ensures that notifications and status updates are accurate, and that procedures are followed and updates, as necessary., • Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner., • Ensures agents are complying with SLA standards., • Creates and reviews, knowledge articles and instructional videos to support users and team members. Conducts quality assurance on resolved tickets and generates analytics in Freshservice as needed., • Responds to security incidents, reviews logs, and act as the first escalation point of suspicious activity for the rest of the support team., • Monitors agent availability in the tech support call queue and in Freshservice, ensuring timely assignment and resolution of support tickets., • Provides support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the IT Operations team as necessary., • Act as liaison between Support team and IT Operations team to perform required server-based functions, such as updating/creating/modifying network printers, stop/start local server services, and others., • Develops proficiency in new technologies introduced at NLACRC to effectively troubleshoot issues and provide training to staff for ongoing support., • Participates in planning, training and deployment of special projects and meetings, including testing, implementation, and post-implementation support., • Act as a first level of escalation of network troubleshooting before escalating to the operations team., • Support the board meeting and the VAC meetings as needed., • Act as the primary administrator for the ticketing system., • Perform research and development activities within Freshservice based on guidance and team objectives, • Enhance professional knowledge and skills through ongoing education and hands-on experience., • Must be able to work occasional nights, weekends, and holidays and be on-call to support on-call CSC’s and other emergencies. Must be able to travel between company locations., • Other duties as required. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. • A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required., • Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years’ experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills. Essential Requirements Valid California Driver’s License and reliable transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This is a non-exempt position. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.