Equipment engineer jobs in Miami, Florida - Page 3Create job alerts

Job Description Connection Services has a fantastic opportunity for a NOC Engineer, working Remotely. Excellent opportunity to work for a top VAR offering excellent benefits including yearly bonus, 3 weeks paid PTO, tuition reimbursement, excellent benefits, etc.; opportunity for growth. The NOC Engineer is a key stakeholder in incident response, troubleshooting, network planning and procedures development. Maintains and expands customer relationships through: • Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment, • Understands the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolution, • Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides, • Providing technical firewall, server, and networking recommendations, • Demonstrating continuous improvement, • Participating in strategy planning discussions with technical, business, and client partners, • Monitoring incident request systems and takes ownership of L3+ requests in accordance with SOPs, • Working effectively in a collaborative and innovative team-oriented environment., • Providing technical support for all shifts., • Developing standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processes, • Familiarity with working from a ticketing system as part of a larger team, • Clearly communicating and following expectations of all firewalls, server, and networking engineering tasks, • Conducting network audits, • Providing solutions when encountering unfamiliar technologies, applications, and situations, figuring them out, and providing solutions that match both our clients' and our company's needs, • Creating and performing network testing (regression, functionality, and performance), • Expert understanding of networking principals (IP addressing, subnets, routing, and switching), • Providing an expert level of OS troubleshooting in Windows environments, • Strong knowledge of delivering support in a Microsoft client/server environment, • Expert understanding of Active Directory, DNS and DHCP, • Strong knowledge of antivirus, backups, and VMware/Hyper-V virtualization, • Expert understanding of desktop and server operating systems, • Excellent verbal and written communication skills, • Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros., • Advanced computer knowledge with ability to operate keyboard for data entry., • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users., • Fundamental understanding of Microsoft Endpoint Manager/Intune (Cloud), • Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization, • Ability to troubleshoot and resolve email issues, specifically MS Outlook, • Support commonly used software, hardware, and other equipment, • Support back-office hardware, printers, software, Web Applications, and other networks, • Familiarity with the fundamental principles of ITIL/SLA, • Expert knowledge in multiple ticketing systems including Service Now, AutoTask, Zoho, • Expert knowledge of networking principals (IP addressing, subnets, routing, switching), • Expert knowledge of OS troubleshooting in Windows environment, • Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualization, • Advanced knowledge of Desktop and Server Operating Systems (Linux), • Expert knowledge of firewalls such as FortiGate, SonicWall, Sophos, Meraki, • Strong knowledge of monitoring software such as Manage Engine, Nagios, and SolarWinds

Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Required to have worked in an MSP environment in the past to be considered., • Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Miami, FL