Mailroom Manager
22 hours ago
Voorhees Township
Job Description Benefits • 11 Paid Holidays, • 401(k), • 401(k) matching, • AD&D insurance, • Dental insurance, • Disability insurance, • Employee assistance program, • Flexible schedule, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Paid training, • Referral program, • Process all incoming and outgoing daily correspondence within client required timeframes., • Document correspondence within client required timeframes., • Update and maintain applicable tracking along with folder organization., • Process administrative accounts (death, incarceration, bankruptcy, insolvency, etc..) according to client requirements and timeframes., • Send daily e-fax communications to client as required., • Prepare applicable mail merge and/or daily letters for sending, according to client requirements., • Travel to the post office to pick up and drop off mail as needed., • Review accounts and schedule contact dates for follow-up calls., • Prepare or update monthly and weekly reports for submission to management., • Additional duties as assigned based on the Line of Business.Functions, • Following compliance policies and procedures., • Send daily e-fax communications to client as required., • Reporting internally, which reporting includes managing complaint and mailroom trackers., • Preparing audit reports as per client or governmental requirements., • Initiates, maintains, and revises risk assessment policies, procedures, and training materials., • Collaborates with various levels of management to implement programs and direct compliance issues for investigation and resolution., • Develop and continually enhance working knowledge of company policy, applicable regulatory and industry trends, and share this expertise across the business., • Seek ways to innovate or improve current processes and procedures., • Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required., • Travel to the post office to pick up and drop off mail as needed., • Lead and direct the work of others to establish a functioning Mailroom., • Perform periodic quality assessments and identifying issues, concerns, and deficiencies., • Review all Regulatory Processes for accuracy (example bankruptcies, Letter review and creation, and regulatory audits)., • Facilitate and/or participate in client meetings and internal and client calibration sessions, as required., • Provide effective personnel coaching and development to achieve and improve performance., • Assisting in the development of training materials and reports., • Work with agency directors, managers, supervisors, and staff to ensure compliance with customer specifications and execute any necessary corrective action., • Training -Continuously training all staff to ensure employees are qualified to do their jobs effectively and avoid mistakes that affect the company's quality of service., • Perform other duties as required using the foundation of the organization’s Mission and Values., • Knowledge of collection practices., • Knowledge of collection software/databases., • Principles and practices of customer service., • Report preparations and techniques., • Proper telephone etiquette., • Modern office procedures, methods, and computer equipment., • Demonstrates knowledge of FDCPA regulations.Skills and Abilities, • Provide leadership to and coordinate the activities of assigned staff., • Good verbal and written communication skills., • Handle multiple concurrent tasks., • Maintain appropriate records and compile information for reports., • Deal tactfully and courteously with clients or customers., • Good organizational skills and attention to detail., • Establish and maintain cooperative working relationships., • Principles of supervision, training, and performance evaluation., • Work independently in the absence of immediate supervision., • Analyze problems, identify alternative solutions., • Certificate and passing grade of FDCPA., • Various state licenses as needed., • MS Word and Excel at an intermediate level required. Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel. While performing the duties of this position, a physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Medical Benefits Currently offered through Louisiana Blue. For a position at this level, Coast currently covers 100% of the premiums for group health insurance coverage (Silver Plan) for the employee and their eligible dependents.* Coverage begins on the first day of the month following 60 days of employment. Eligibility and participation are subject to the terms outlined in the applicable Summary Plan Description. Dental and Vision Currently offered through Mutual of Omaha. For a position at this level, Coast currently covers 100% of the premiums for group dental and vision coverage for the employee and their dependents. Optional buy-up plans are available for dental coverage at additional cost.* Coverage begins on the first day of the month following 60 days of employment. Paid Time Off Paid Holidays: 11 Federal holidays Sick Leave: At the start of employment, employees will begin accruing one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year. Paid Vacation: Beginning on the one-year anniversary of employment, 20 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries. Retirement Currently offered through TransAmerica. Employees become eligible to participate in Coast’s 401k plan the first day of the quarter following successful completion of a 60-day waiting period beginning with their start date. Eligibility and participation of the 401k plan are governed by the terms and conditions set forth in the Summary Plan Description. Currently, and only by way of summary, Coast will match up to 3% of contributions made after one year of employment. Term Life Insurance For a position at this level, Coast provides company-paid term life insurance with a $50,000 death benefit upon successful completion of a 90-day introductory period. Additional Voluntary Benefits • Health Savings Account (HSA): Available when enrolled in Bronze medical plan, • Accident insurance offered through Reliance, • Employee life insurance (additional coverage available at employee cost) offered through Principal, • Spouse and child life insurance options offered through Principal, • Short and long term disability offered through Principal, • Employee assistance program (EAP), • Employee referral bonuses This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.