Receptionist - State Farm Agent Team Member
11 days ago
Philadelphia
Job DescriptionBenefits: • Refunding of Licensing Costs, • Health Benefit, • Bonus based on performance, • Company parties, • Flexible schedule, • Opportunity for advancement, • Paid time off, • Signing bonus, • Training & development Job Description: As an Receptionist - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include: • Responding promptly to customer inquiries via phone, email, and live chat., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Collaborating with other departments to ensure comprehensive customer support., • Maintaining accurate and up-to-date customer records.Qualifications:, • Exceptional communication and interpersonal skills., • Previous experience in customer service, preferably in the insurance industry., • Detail-oriented with strong problem-solving abilities., • Ability to handle challenging situations with empathy and professionalism., • Familiarity with insurance products and policies is a plus., • Proficient in computer applications and customer relationship management (CRM) software.Requirements:, • High school diploma or equivalent; college degree is a plus., • Knowledge of insurance regulations and industry practices (training will be provided)., • Ability to adapt to a fast-paced work environment., • Strong organizational and time-management skills. Paul Hoffman - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.