Parts Associate
hace 7 días
Pompano Beach
Job DescriptionDescription: • Responsible for all aspects of parts procurement, vendor relations, and customer service for heavy construction applications., • Manage all aspects of parts receiving, stocking, picking, packing, shipping, and selling., • Process parts orders for customers and the service department, ensuring accuracy and timeliness., • Read and interpret parts diagrams and breakdowns using electronic parts catalogs., • Track and manage open orders and backorders; communicate status and tracking updates to customers and internal departments., • Process and track all parts returns, including all core returns, and ensure credits are received., • Verify parts pricing, quantities, and condition upon receipt., • All purchasing, receiving, and tracking of parts, including pulling invoices and working with office support on verifying and proper coding of invoices., • Invoice parts sales, shipping, and handling charges accurately., • Maintain proper parts stocking levels and assist with inventory rotation to reduce surplus or obsolete inventory., • Upsell related or recommended parts based on product knowledge and customer needs., • Ship and receive parts using various logistics providers (e.g., UPS, FedEx, freight carriers)., • Maintain a clean, organized, and safe parts storage and warehouse environment., • Demonstrate professionalism, teamwork, and pride in customer service at all times., • Perform other duties as assigned by management.Requirements:, • Strong attention to detail and organizational skills., • Excellent customer service, communication, and phone etiquette., • Ability to multitask effectively in a fast-paced environment with walk-in customers and multiple phone calls., • Basic computer skills and the ability to learn parts and inventory systems., • The position of Parts Counter Associate is classified as a safety-sensitive position., • Operation of a forklift and pump dolly (training provided if needed)., • Use of electronic parts catalogs and inventory systems., • Ability to lift up to 50 lbs independently; team lifting encouraged for items over 50 lbs., • Ability to climb stairs and ladders to access shelving., • Ability to stand, walk, bend, and reach throughout the workday., • Valid driver’s license and ability to meet General Liability driving requirements when operating a company vehicle.