Sales Admin Specialist
hace 11 días
Chino
Job Description A privately owned business operating since 1983. One of the largest suppliers of fitness parts, accessories, and OEM manufacturing in the industry. We are seeking a dedicated and hard working individual with strong interpersonal and customer service skills. We are seeking a dynamic and customer-focused Customer Service Representative to join our team. As a representative of our company, you will be responsible for handling customer inquiries, processing orders and requests, and ensuring overall customer satisfaction. Key Responsibilities include, but not limited to: • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion, • Document all inquiries, requests, resolutions, and follow-up tasks, • Escalate inquires and requests as necessary to the appropriate department or person and following up as necessary, • Display a courteous and positive attitude towards customers, • Perform research to answer customer inquiries and requests, • Process orders, order entry, prepare quotations, order processing, • Handle incoming customer service e-mails and calls, • Answer sales calls as well as make some occasional telemarketing calls, • RMA Management - Issue return authorizations, process returns, initiate refunds, and address warranty and freight claims, • Daily processing of shipping with USPS, UPS and FEDEX, • Ability to learn new products, • Product inventory management, • Process trucking orders and book trucking pick ups such as LTL freight, • Assist walk-in customers when necessary, • Provide administrative support to management Minimum Requirements & Skills: • Minimum 3-5 years of Customer Sales & Service experience,, • BA or BS or 4-year accredited college degree a plus, • Experience in Commercial Fitness Industry - treadmill, elliptical, bike parts and weights, dumbbells, barbells, etc, a plus, • Experience working with inbound and outbound calls, customer retention, • Advanced knowledge of Microsoft Programs (i.e. Excel, Word, PowerPoint), • Proficient in Quickbooks, • UPS WorldShip Software, • Excellent written and oral communication skills, • Office and warehouse experience preferred, • Willing to lift up to 35lbs, • Interpersonal skills, strong team player, • Excellent communication skills & professional phone etiquette, • Excellent customer service skills, • Able to work effectively with different levels of management and vendors, • Strong attention to detail, multitasking abilities, and adapts easily in a fast paced environment, • Prompt, reliable, honest, trustworthy , and pass a comprehensive background check If interested, please send full resume. Professionally typed resumes only. Non AI Generated. \nCompany Description A privately owned business operating since 1983. One of the largest suppliers of fitness parts, accessories, and OEM manufacturing in the industry. A privately owned business operating since 1983. One of the largest suppliers of fitness parts, accessories, and OEM manufacturing in the industry.