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Job Title: Customer Service & Operations Associate $16-18 Hourly Full time and part time shifts available Location: Coney Island Job Summary: As a Customer Service & Operations Associate at our dry cleaning and laundry store, you will be the primary point of contact for customers, managing their orders and ensuring a smooth and efficient experience. You’ll handle customer inquiries, process orders, manage transactions, and ensure that all operations flow seamlessly between customers and the backend services of the store. Key Responsibilities: • Customer Interaction: Serve as the first point of contact for customers, greeting them promptly and assisting with service inquiries. Provide recommendations based on customer needs and preferences. • Order Management: Take in laundry and dry cleaning orders, clearly noting customer instructions, and ensure accurate entry into our order management system. • Billing & Payment: Process payments (cash, credit, or debit) for all services rendered, ensuring all charges are correct and providing receipts as necessary. • Order Fulfillment Coordination: Track and manage customer orders from drop-off to pickup, ensuring timely completion and quality control of finished garments. • Customer Support: Address customer concerns, complaints, or inquiries, providing solutions or escalating issues as needed to management. • Inventory & Supply Management: Assist in the monitoring of store supplies (e.g., laundry products, packaging materials) and ensure adequate stock levels are maintained. • Store Organization: Maintain an organized, clean, and customer-friendly environment, ensuring all orders are properly tagged, sorted, and stored. • Communication & Scheduling: Assist in scheduling deliveries, pickups, or any special arrangements as needed for customers. • Promotions & Customer Engagement: Inform customers about special deals, promotions, or loyalty programs, while actively working to enhance the customer experience and increase store sales. Requirements: • Experience: Previous customer service experience in retail, hospitality, or a similar service industry is preferred. • Skills: Strong verbal communication, active listening, and problem-solving abilities. Basic computer skills required, especially in using point-of-sale (POS) systems and order management software. • Organization: Detail-oriented with a focus on accuracy in order handling and customer records. • Physical Requirements: Ability to stand for extended periods and handle lightweight laundry items. Must be able to move between the customer service area and the back end of the store efficiently. • Flexibility: Availability to work shifts that may include evenings and weekends, based on store hours. Key Attributes: • Excellent interpersonal skills with a friendly, positive attitude. • Ability to handle a fast-paced environment with ease. • Strong multitasking abilities and time management skills. • Proactive in identifying issues and offering solutions.