General Manager (Orlando)
3 days ago
Orlando
Job Title: General Manager About the Company: We are a hospitality management group operating a well-established 150-room all-suite and apartment-style hotel located in a major theme park area. The property is in active operation and benefits from strong leisure demand drivers. This role is critical to elevating service standards, strengthening Food & Beverage performance, and driving consistent operating discipline in a fast-paced, high-volume environment. Job Summary: We are seeking an experienced and commercially minded General Manager to lead all aspects of operations for this 200-room property. This is a hands-on leadership role with full P&L responsibility, requiring strong operational execution, a guest-first mindset, and the ability to build, lead, and motivate a high-performing team. The General Manager will be accountable for stabilizing and improving service delivery, upgrading Food & Beverage operations, and driving stronger operating results while building a culture of service excellence and accountability. Responsibilities: Overall Operations Leadership • Lead and oversee all daily hotel operations, including front desk, housekeeping, maintenance, security, and food and beverage, • Assess current operations and implement improvements to service quality, consistency, and efficiency, • Establish and enforce SOPs to raise standards across all departments, • Conduct regular property walks to maintain high standards of cleanliness, maintenance, and presentation, • Ensure compliance with all applicable laws, regulations, and licensing requirements Food & Beverage Turnaround & Performance • Lead the improvement of F&B operations, • Refresh service standards, operating procedures, menus, and pricing to improve guest satisfaction and profitability, • Strengthen inventory controls and vendor management to improve quality and cost discipline, • Ensure compliance with food safety standards and liquor licensing regulations, • Actively monitor F&B guest feedback and implement corrective actions Guest Experience & Service Excellence • Set the tone for a guest-centric culture and visibly lead service on-property, • Personally handle escalated guest issues and ensure timely, effective resolution, • Use guest feedback and reviews to drive targeted service improvement initiatives, • Implement training and coaching programs to raise service consistency and quality Team Leadership & Performance Management • Recruit, onboard, train, and lead on-property leadership and frontline teams, • Set clear expectations and hold leaders accountable for service and performance outcomes, • Conduct performance reviews and provide ongoing coaching and development, • Build a culture of ownership, accountability, and continuous improvement, • Optimize staffing models to balance service quality with labor efficiency Financial & Commercial Performance • Own the property P&L, including budgeting, forecasting, and expense control, • Identify and execute revenue opportunities through upselling, packaging, and operational improvements, • Monitor financial performance and take corrective action to improve margins, • Drive cost discipline while protecting service quality Sales, Marketing & Local Partnerships • Partner with sales and marketing to drive occupancy, F&B revenue, and overall profitability, • Strengthen local partnerships with attractions, tour operators, and businesses in the theme park ecosystem, • Support online reputation management and brand positioning Reporting & Stakeholder Communication • Provide regular performance updates to ownership and leadership on KPIs, risks, and improvement progress, • Maintain strong communication across departments to ensure aligned execution, • Act as the primary on-site leader and representative to ownership and partners Qualifications: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred, • 10+ years of hotel operations experience, with at least 3 years in a General Manager, Assistant GM, or senior leadership role, • Proven experience improving service quality and turning around underperforming F&B operations, • Strong understanding of front office, housekeeping, maintenance, and F&B operations, • Strong financial acumen with experience owning budgets and forecasts, • Proven ability to lead, motivate, and hold teams accountable, • Excellent communication, interpersonal, and problem-solving skills, • Comfortable working flexible hours, including evenings, weekends, and holidays, • Experience operating in high-volume, leisure-driven or theme park-adjacent markets is a strong plus, • Turnaround or service transformation experience is a strong plus To Apply: Please submit your resume and cover letter. Shortlisted candidates will be contacted directly. Equal Opportunity Employer: We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.