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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    hace 10 días
    Jornada completa
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Certified Medical Assistant
    Certified Medical Assistant
    hace 2 meses
    Jornada completa
    Warren

    Job description: Busy primary doctor office in Warren & Summit looking for an energetic, positive attitude person in full-time position as certified CMA. Must be certified with NCCT, AMT, CCMA, AAMA, or NHA. Computer skills necessary, EPIC EHR a plus. Perform procedures under supervision of healthcare physician. Escort patients to exam rooms, measure vital signs including weight, blood pressure, pulse, temperature, etc. and document all information in patient’s chart. Give instructions to patients as instructed by physician Ensure all related reports, labs and information is filed and is available in patients’ medical records prior to their appointment. Keep exam rooms stocked with adequate medical supplies, maintain instruments as required. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls. Triage and process messages from patients and front office staff to physicians. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, etc.) Enter patients at front desk, including collection of copays, signing in and signing out of patient in the medical office and closing the day. Acquire pre-certifications for procedures and medications. All other duties as assigned by clinical coordinator or practice administrator. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

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