Full Time Front Desk Clerk
5 days ago
Los Angeles
Job Description A boutique hotel in Los Angeles's Koreatown neighborhood is seeking a full-time (32+ hours) Front Desk Agent. Generally 12:30PM to 9PM, weekend availability is required. JOB PURPOSE: Represents the Hotel to guests throughout all stages of the guest stay. Greet, assist and resolve guest matters in the utmost professional, courteous and efficient manner. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. This position reports to the Front Office Manager, presently Adam Ruiz ESSENTIAL JOB FUNCTIONS: • Maintain complete knowledge of all services related to Hotel Normandie and Cassell’s Hamburgers., • Maintain confidentiality of any and all proprietary information at all times., • Follow all Company Policies and be on time to work, as scheduled., • Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance., • Ensure Outstanding customer care at all times., • Maintains a friendly, cheerful and courteous demeanor at all times., • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations., • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns., • Operates the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb)., • Check in/out guests, including assigning guest’s rooms and accommodating special requests whenever possible., • Provides orientations of the Hotel., • Assists in pre-registration and blocking of rooms for reservations., • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures., • Understands room status and room status tracking., • Knows room locations, types of rooms available, and room rates., • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel., • Knows the location and types of available rooms as well as the activities and services of the property., • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures., • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes., • Knows how to use front office equipment., • Process guest check-outs., • Follows procedures for issuing and closing safe deposit boxes used by guests., • Works closely with the housekeeping department in the keeping room status reports up to date (check outs, late checkouts, early check-ins, special requests, and day use rooms), and coordinates requests for maintenance and repair work., • Uses proper telephone etiquette., • Performs cashiering tasks, such as bill/invoice settlement, posting charges to the guest, paid out's, etc., • Uses proper mail, package, and message handling procedures. Courier Mail Register., • Reads the pass-on log and bulletin board daily. Must be informed of daily activities and meetings taking place in the hotel., • Attends department meetings., • Reports any unusual occurrences or requests to the manager or assistant manager., • Maintains the cleanliness and neatness of the front desk area., • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Essential: · High School Graduate or equivalent work-related experience. · 1-year experience in similar position, preferably in the hospitality environment. • Display a competent level of computer literacy., • Must possess initiative, excellent guest service and decision making skills., • Ability to type at least 40 words per minute., • Ability to compute basic mathematical calculations., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • Ability to work well under pressure coordinating multiple requests at any given time., • Ability to work cohesively with other departments and co-workers as part of a team., • Flexibility in schedule., • Ability to schedule various services for individuals., • Ability to perform job functions with minimal supervision. · Being reliable, responsible, and dependable, and fulfilling obligations. · Being pleasant with others on the job and displaying a good-natured, cooperative and professional attitude. · Being sensitive to others' needs and feelings and being understanding and helpful on the job. · Being open to change (positive or negative) and to deal calmly and effectively with high stress situations. · Being aware of others' reactions and understanding why they react as they do. SKILLS: • Must display a strong work ethic and honesty, and adhere and uphold Company’s core values, guidelines, policies and procedures., • Must engage work with a high sense of urgency, be highly organized and detail oriented., • Must be a strong leader and communicator with excellent customer service and communication skills., • Must have a strong ability to set goals, drive accountability and day to day execution of those objectives., • Monitoring and assessing own performance and the performance of his/her management team and make improvements or take corrective action., • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems., • Bringing others together and trying to reconcile differences., • Talking to others to convey information effectively., • Adjusting actions in relation to others' actions. · Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. · Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Stands for extended periods of time at a computer station or work desk; walks occasionally throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; occasionally light lifting (up to 50 lbs.); exposed to typical office environment conditions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. MENTAL EFFORT: Ability to work independently, prioritize duties to ensure timely completion of job duties. Requires active listening, critical thinking making decision. Ability to interact in a courteous and professional manner at all times. WORKING CONDITIONS: Indoors environmentally controlled; contact with others; face to face discussions. HEALTH AND SAFETY RESPONSIBILITIES: • Take reasonable and necessary precautions to ensure personal and others health and safety. No. NORMAL WORKING HOURS: Schedule may vary based on business demands. Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Hotel Normandie LA is an Equal Employment Opportunity Employer Company DescriptionDesigned and built in the 1920's by famed architects Walker & Eisen, the boutique Hotel Normandie has seen over eight decades of personalities and has established itself as an icon in Los Angeles. If only these walls could talk! Come experience for yourself what a multi-million dollar renovation will do for an already unique and beautiful hotel property. We provide guests with great amenities and services to ensure they stay connected and feel at home.Designed and built in the 1920's by famed architects Walker & Eisen, the boutique Hotel Normandie has seen over eight decades of personalities and has established itself as an icon in Los Angeles. If only these walls could talk! Come experience for yourself what a multi-million dollar renovation will do for an already unique and beautiful hotel property. We provide guests with great amenities and services to ensure they stay connected and feel at home.