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Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Location Remote with 70–80% Travel (Preferred: Chicago, Dallas, Houston) About the Role We are looking for an adaptable and hands-on Task Force Operations Manager to play a critical role in launching new hotel properties and supporting seamless transitions during property takeovers. This role is ideal for someone who thrives in dynamic environments, excels at diagnosing and solving operational challenges, and takes pride in developing and inspiring teams to perform at their best. The Task Force Operations Manager will spend extended time on-site during new property launches and transitions, ensuring smooth day-one operations by stabilizing property functions, supporting hiring efforts, and embedding Kasa's brand standards and culture of operational excellence. You will work hand-in-hand with Launch personnel, Portfolio Operations, and Hospitality Operations—both in-market, on-property, and centralized—building strong partnerships with leaders across these departments. Acting as both a coach and a leader, you will guide property teams through critical early phases, stabilizing operations while empowering local leadership to succeed long after your departure. In addition to supporting new property launches, you will also provide interim leadership coverage during property-level vacancies or transitions, ensuring operational stability and continuity of the guest experience. In these moments, you'll embed yourself in the day-to-day, supporting hiring, stabilizing operations, and stepping in as a trusted leader to meet the immediate needs of the property. While the role is primarily focused on operational readiness and leadership coverage, you may also support on-site training delivery for property staff. This includes helping to deliver training content—whether to new hires or existing Kasamigos—when on-site for launches or interim coverage assignments. In these cases, you will serve as a bridge between training programs and on-the-ground execution, though training delivery will remain secondary to core operational responsibilities. At Kasa, one of our core values is being a Hall of Fame Host—delivering exceptional service in every interaction, creating memorable experiences for guests, and empowering teams to do the same. This role is ideal for a passionate hospitality professional who embodies a "guest-first" mentality, whether leading front-line teams or optimizing behind-the-scenes operations. Your Impact As a Task Force Operations Manager, you will: • Serve as the operational backbone of new property launches and transitions, ensuring every property starts with excellence., • Act as a trusted coach and leader, stabilizing day-to-day operations and empowering property teams to succeed., • Provide interim leadership coverage during property-level vacancies, ensuring continuity of operations and guest experience., • Support property hiring efforts and act as a hands-on operator until teams are fully stabilized., • When necessary, support training delivery for on-site personnel, including new hires or existing team members, by helping implement training programs during launches or interim assignments., • Represent Kasa's values on-site, inspiring teams to embrace a culture of accountability, collaboration, and hospitality., • Kasa's Values:, • Feed two birds with one scone: We make the best use of our resources., • Fearless Feedback: A growth mindset—applied to ourselves, each other, and our work—requires consistent, honest input., • Seek the root cause: We direct our inquiries and efforts toward the heart of the matter. We go beyond symptoms and solve the underlying problem., • Hall of fame hosts: Genuine care and hospitality for everyone. We are not a family—we are a Hall of Fame team.Job DescriptionOn-Site Operations & Transition Support, • Travel extensively to new properties and remain on-site for extended periods (several weeks at a time) to lead successful launches and transitions., • Deliver hands-on operational leadership by modeling standards, stabilizing property functions, and reinforcing best practices., • Champion Kasa's hospitality standards, ensuring every property embodies a culture of exceptional guest service.Interim Leadership Coverage, • Step in to cover leadership vacancies, assuming operational management responsibilities until permanent leaders are in place., • Provide continuity in guest experience and operational performance during transitional periods.Staff Development & Training Delivery (Secondary Scope), • When prioritized, deliver or assist with training content for new hires or existing staff during on-site assignments., • Partner with centralized training teams to ensure materials are applied effectively in-market and provide feedback from the field., • Gain a deep understanding of Kasa's property operations, brand standards, and training programs., • Build strong relationships with property leaders and central teams., • Successfully complete your first property launch or interim assignment, ensuring operations are stabilized and teams supported., • Consistently lead multiple property launches and transitions, ensuring smooth day-one operations., • Demonstrate measurable improvements in operational readiness, team stability, and guest satisfaction., • Establish yourself as a trusted leader for interim assignments, ensuring seamless coverage during property-level vacancies., • Support training delivery where appropriate, helping to bridge centralized training design with local execution.Required Experience, • 5+ years of hospitality management experience, with exposure to hotels, resorts, or food & beverage environments in a supervisory, training, or task force role., • Proven background in new property launches, takeovers, or operational stabilization., • Experience stepping into interim or transitional leadership roles, with a proven ability to maintain operational excellence during vacancies., • Familiarity with training delivery (preferred, but secondary to core operational management experience).Ideal Qualities, • Operational Leader: Strong operator who can quickly stabilize new or transitioning properties., • Coach: Skilled at reinforcing training content through shadowing, feedback, and on-the-ground support., • Inspiring Communicator: Able to align diverse teams and foster open dialogue across stakeholders., • Agile Operator: Thrives in fast-paced, ambiguous environments, adapting quickly to shifting priorities., • Hospitality-Driven: Instinctively guest-first, with a deep passion for delivering operational excellence.Requirements, • Ability to travel 70–80% of the time and live on-site for extended periods (weeks at a time)., • Commitment to delivering outstanding guest experiences., • Willingness to learn new systems, including PMS and other operational tech tools.What We Offer, • Flexible extended time off between assignments (typically 9 days for every 21 days on-site)., • Competitive compensation and benefits package., • Opportunities for professional growth in a dynamic and innovative organization., • A chance to directly impact property launches, guest satisfaction, and the success of Kasa's broader portfolio. Curious about the Kasa experience? Save 15% when you book on kasa.comBenefits • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa's across the country!, • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family., • The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits., • Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates., • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work., • 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match., • Health Coverage: We've invested in comprehensive health insurance options to help when you need it most. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Construction Communications Coordinator is responsible for serving community residents as the network build and deployment subject matter expert. In this role, the Construction Communication Coordinator will proactively provide information to both residents and internal teammates, while also addressing questions and resolving concerns about network deployment and construction related activities. Essential Job Functions: • Coordinates the execution of all construction related customer communication including direct mail, door tags and yard signs;, • Contacts existing and potential customers concerning any problems or concerns they might have as a result of the construction process;, • Researches, effectively manages and develops appropriate solutions to complex and sensitive customer-facing issues;, • Documents concerns, research practices and resolutions in order to improve processes;, • Works closely with Construction Communication Manager to generate and maintain performance reporting;, • Acts as a point of contact for construction contractors to ensure communication to appropriate company departments;, • Works with marketing and print vendor to maintain supply of all materials;, • Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;, • Knowledge and understanding of company products and services;, • Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;, • Skill in multiple communication methods, including oral, written, facilitation, and public speaking;, • Ability to think strategically, with strong decision-making abilities and investigative skills;, • Ability to remain calm in high pressure situations;, • Ability to demonstrate skills in leadership and general management;, • Ability to organize and prioritize multiple work assignments;, • Ability to make sound decisions using information at hand;, • Ability to remain highly adaptive, flexible, and shift strategies on short notice as environment dictates;, • Ability to work independently and pay close attention to detail with little direction; Bachelor’s Degree or equivalent combination of education and experience preferred. Proven success collaborating and building strong relationships with customers; demonstrated ability to manage customer escalations and drive to desired outcome is required. Experience with Smartsheet, Excel, Outlook and Word preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!