Family Support Coach
10 days ago
Chattanooga
Job DescriptionSalary: $43,068 64,602 annually Position Description The Family Support Coach provides case management and comprehensive family support services to residents participating in the One Westside community under the Choice Neighborhoods Implementation (CNI) Grant. This position helps families identify needs, set goals, and access services that promote education, employment, health, housing stability, and overall well-being. The Family Support Coach works collaboratively with Chattanooga Housing Authority (CHA) staff, residents, community-based organizations, education and workforce partners, and other stakeholders to ensure the successful execution of the CNI People Plan. This role is critical to supporting family stability, promoting economic mobility, and achieving the People Plans goals while maintaining compliance with the Department of Housing and Urban Development (HUD) CNI reporting and performance requirements. Essential Duties and Responsibilities The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload. • Conducts and updates family needs assessments to identify strengths, challenges, and goals related to education, employment, health, and social services., • Develops, implements, and monitors individualized family service plans to support residents goals and overall well-being., • Connects families with appropriate services and resources, including educational supports, workforce programs, childcare, healthcare, and housing assistance., • Collaborates with Education Specialist, Workforce Specialist, and other CHA staff to coordinate holistic support for residents., • Tracks and documents family participation, progress, and outcomes in compliance with CHA and HUD reporting requirements., • Provides guidance, advocacy, and support to help families navigate complex service systems., • Conducts outreach and information sessions for residents to increase awareness of available programs and services., • Participates in planning and facilitating family workshops, community meetings, and special events., • Monitors partner organizations service delivery to ensure alignment with CHA expectations and the approved CNI Plan., • Maintains accurate, confidential records related to resident participation, referrals, and education outcomes, in accordance with CHA policies and data privacy standards., • Exhibits and encourages behaviors that uphold CHAs core values., • Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Project Director., • Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders., • Attends and/or participates in various meetings related to the CHA as required., • Reports consistently to assigned work location(s) in accordance with established work schedule, and must be reliable., • Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner., • Performs other duties as directed. Required Knowledge, Skills and Abilities • Knowledge of social service principles, including trauma-informed care, and case management practices to support families., • Ability to communicate effectively with individuals and families from diverse ethnic, cultural, and socio-economic backgrounds., • Strong interpersonal, facilitation, and relationship-building skills; ability to work collaboratively with multiple partners., • Strong written and verbal communication skills for reporting and documentation., • Ability to organize, track, and analyze data related to family participation and outcomes., • Strong organizational and time management skills with the ability to manage multiple cases and priorities., • Ability to work independently and collaboratively, using sound judgment in decision-making., • Knowledge of community resources and experience connecting families to services., • Proficiency in Microsoft Office applications and the ability to learn new data systems., • Ability to understand and apply HUD, federal, state, and local rules related to Choice Neighborhoods programs., • Bilingual in English/Spanish is desirable. Minimum Education, Training, and/or Experience • A high school diploma/GED is required and graduation from an accredited college or university is preferred., • One to three years of experience in family support, case management, social services, or community-based programs preferred., • Any equivalent combination of education, training, and experience, which, in the sole determination of the Project Director, provides the required knowledge and abilities, may be considered sufficient. Physical/Mental Requirements • Level of manual dexterity sufficient to allow for operation of office equipment., • Ability to move, handle, or lift small objects in the workplace. Special Requirements • Must possess a valid driver's license, have reliable transportation and be insurable under CHAs automobile insurance if required to drive an automobile by CHA., • Criminal background checks and drug screening will be performed., • Demonstrated proficiency atMicrosoft Word, Excel, and other software applications. The CHA does not unlawfully discriminate in hiring or in any of the terms or conditions of employment because of an individuals race, age, religion, gender, pregnancy or conditions related to pregnancy, national origin, creed, color, military service or veteran status, disability, genetic information, sexual orientation, gender identity, gender expression, or any other characteristic that is protected by applicable local, state, or federal law.