Parts Business Coordinator
17 days ago
Chattanooga
Job Description Position Summary The Parts Sales & Business Coordinator provides essential operational support to the Parts organization through customer account administration, office coordination, document management, and business process support. This role serves as a primary point of contact for incoming communications, maintains customer account records, supports accounting-related activities, and ensures efficient execution of daily business operations. Essential Responsibilities Customer & Business Support • Answer, screen, and direct incoming telephone calls in a professional and timely manner., • Take and relay messages to appropriate team members., • Monitor shared email inboxes and respond to or route requests as needed., • Process customer account changes, including updates to customer information, contacts, billing details, and account maintenance requests., • Run credit reports and collect supporting documentation for new customer account applications., • Set up new customer accounts and maintain accurate customer records within company systems. Parts & Sales Operations Support • Provide administrative and operational support to the Parts Sales team., • Coordinate communication and information flow between customers, sales representatives, and internal departments., • Assist with special projects and process improvement initiatives that support business objectives. Document Management • Scan, organize, and electronically file business documents., • Accurately label and index documents to ensure they are searchable and easily retrievable., • Maintain document organization and compliance with company record retention practices. Freight Accounting & Reporting Support • Review shipping reports for accuracy and completeness., • Apply appropriate coding to shipping-related transactions and documentation., • Partner with Accounting to resolve discrepancies and ensure proper recordkeeping., • Maintain supporting documentation for reporting and audit purposes. Office Operations • Order and maintain office supplies and materials., • Create and coordinate FedEx shipments and other business-related deliveries., • Support general office operations to ensure an efficient and professional work environment., • Assist visitors, employees, and business partners as needed. Qualifications Required • High school diploma or equivalent., • 2+ years of experience in office operations, customer service, business support, sales support, or a related role., • Proficiency in Microsoft Outlook, Excel, Word, and other business systems., • Strong organizational skills with exceptional attention to detail., • Excellent verbal and written communication skills., • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred • Experience with ERP, CRM, or customer account management systems., • Experience processing customer account setups and credit applications., • Familiarity with shipping, logistics, or accounting support functions., • Experience supporting a sales organization. Key Competencies • Customer Focus, • Organization & Prioritization, • Attention to Detail, • Communication Skills, • Problem Solving, • Accountability, • Team Collaboration, • Professionalism & Confidentiality Position Summary The Parts Sales & Business Coordinator provides essential operational support to the Parts organization through customer account administration, office coordination, document management, and business process support. This role serves as a primary point of contact for incoming communications, maintains customer account records, supports accounting-related activities, and ensures efficient execution of daily business operations. Essential Responsibilities Customer & Business Support • Answer, screen, and direct incoming telephone calls in a professional and timely manner., • Take and relay messages to appropriate team members., • Monitor shared email inboxes and respond to or route requests as needed., • Process customer account changes, including updates to customer information, contacts, billing details, and account maintenance requests., • Run credit reports and collect supporting documentation for new customer account applications., • Set up new customer accounts and maintain accurate customer records within company systems. Parts & Sales Operations Support • Provide administrative and operational support to the Parts Sales team., • Coordinate communication and information flow between customers, sales representatives, and internal departments., • Assist with special projects and process improvement initiatives that support business objectives. Document Management • Scan, organize, and electronically file business documents., • Accurately label and index documents to ensure they are searchable and easily retrievable., • Maintain document organization and compliance with company record retention practices. Freight Accounting & Reporting Support • Review shipping reports for accuracy and completeness., • Apply appropriate coding to shipping-related transactions and documentation., • Partner with Accounting to resolve discrepancies and ensure proper recordkeeping., • Maintain supporting documentation for reporting and audit purposes. Office Operations • Order and maintain office supplies and materials., • Create and coordinate FedEx shipments and other business-related deliveries., • Support general office operations to ensure an efficient and professional work environment., • Assist visitors, employees, and business partners as needed. Qualifications Required • High school diploma or equivalent., • 2+ years of experience in office operations, customer service, business support, sales support, or a related role., • Proficiency in Microsoft Outlook, Excel, Word, and other business systems., • Strong organizational skills with exceptional attention to detail., • Excellent verbal and written communication skills., • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred • Experience with ERP, CRM, or customer account management systems., • Experience processing customer account setups and credit applications., • Familiarity with shipping, logistics, or accounting support functions., • Experience supporting a sales organization. Key Competencies • Customer Focus, • Organization & Prioritization, • Attention to Detail, • Communication Skills, • Problem Solving, • Accountability, • Team Collaboration, • Professionalism & Confidentiality Position Summary The Parts Sales & Business Coordinator provides essential operational support to the Parts organization through customer account administration, office coordination, document management, and business process support. This role serves as a primary point of contact for incoming communications, maintains customer account records, supports accounting-related activities, and ensures efficient execution of daily business operations. Essential Responsibilities Customer & Business Support • Answer, screen, and direct incoming telephone calls in a professional and timely manner., • Take and relay messages to appropriate team members., • Monitor shared email inboxes and respond to or route requests as needed., • Process customer account changes, including updates to customer information, contacts, billing details, and account maintenance requests., • Run credit reports and collect supporting documentation for new customer account applications., • Set up new customer accounts and maintain accurate customer records within company systems. Parts & Sales Operations Support • Provide administrative and operational support to the Parts Sales team., • Coordinate communication and information flow between customers, sales representatives, and internal departments., • Assist with special projects and process improvement initiatives that support business objectives. Document Management • Scan, organize, and electronically file business documents., • Accurately label and index documents to ensure they are searchable and easily retrievable., • Maintain document organization and compliance with company record retention practices. Freight Accounting & Reporting Support • Review shipping reports for accuracy and completeness., • Apply appropriate coding to shipping-related transactions and documentation., • Partner with Accounting to resolve discrepancies and ensure proper recordkeeping., • Maintain supporting documentation for reporting and audit purposes. Office Operations • Order and maintain office supplies and materials., • Create and coordinate FedEx shipments and other business-related deliveries., • Support general office operations to ensure an efficient and professional work environment., • Assist visitors, employees, and business partners as needed. Qualifications Required • High school diploma or equivalent., • 2+ years of experience in office operations, customer service, business support, sales support, or a related role., • Proficiency in Microsoft Outlook, Excel, Word, and other business systems., • Strong organizational skills with exceptional attention to detail., • Excellent verbal and written communication skills., • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred • Experience with ERP, CRM, or customer account management systems., • Experience processing customer account setups and credit applications., • Familiarity with shipping, logistics, or accounting support functions., • Experience supporting a sales organization. Key Competencies • Customer Focus, • Organization & Prioritization, • Attention to Detail, • Communication Skills, • Problem Solving, • Accountability, • Team Collaboration, • Professionalism & Confidentiality
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