Customer Service Representative
4 days ago
Fresno
Job Description Position Summary: The general areas of responsibility are developing good working relationships with customers, office and warehouse personnel; prompt follow through on customer requests; an organized and orderly system for handling daily paperwork and computer processing (including email correspondence). The primary task of the CSRepresentative is to accurately and timely process customer orders and receipts on a daily basis. Essential Functions: • Demonstrate competent skills with the WMS system, UPS, FedEx, andUSPS systems., • Must be well organized and efficient with order processing and receipt processing, • Positive interaction with employees& customers, • Demonstrate sound judgment when interacting with customers, • Must be punctual and meet all deadlines., • Ability to handle fluctuating workload, prioritizing workload, and multi-tasking., • Demonstrate excellent math skills, • Demonstrate excellent email writing skills., • Follow instructions and finish assignments before deadlines and cutoffs., • Perform all filing duties on a daily basis., • Maintains a clean, neat, and organized work area., • Follows written SOP process steps when performing their job., • Must be punctual and have a neat appearance., • Must show good judgment when handling situations that arise., • Be personable and professional., • Promotable to other positions in the company., • Safety: Respond to safety-related incidents in the capacity in which you are trained., • Performs other duties as assigned. Educations Qualifications / Requirements: • High School diploma or general equivalency diploma., • 2-3 years of customer service experience or equivalent combination of education and experience., • Strong communication and organizational skills with attention to detail. Knowledge, Skills, andAbilities: • CustomerAdvocate:Demonstrate a clear understanding of our customer’s needs., • Telephone Skills:Develop good telephone etiquette., • WMS Competency: Learn the computer program thoroughly with a trainer., • Learn to use warehouse radio system., • Will-Call Window: Train at the will-call window, • Communication:Clear and concise verbal and written communication skills, • Character:Honesty, trust, and open-mindedness, patience., • Experience:Appropriate combination of formal education and practical experience, • Communications with customer:Regular communication with customers., • Workstation:Maintains workstation in a neat, clean, and organized manner., • Attitude:Willingness to participate as a team member with selfless attitude. Physical Demands and Working Environment: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.