Tenant Experience Manager
hace 2 días
Wayne
Job Description Company Background At Brandywine, 'Best of Class' is our mission and our focus in developing, building and managing the nation's most remarkable Class-A office, multi-family and mixed-use properties. We continuously support and give back to the communities in which we live and work. Our mission drives our corporate culture to foster the potential for excellence in every employee. Our company was founded in 1994 by Jerry Sweeney, who serves as our President and CEO. We are a publicly traded company listed on the New York Stock Exchange (NYSE: BDN) operating in select markets across the nation. Summary Reporting to the Director, Property Management and working closely with Senior Property Manager, Property Management, Leasing, Marketing, and Human Resources, the Tenant Experience Manager will provide an additional level of connection between Brandywine Realty Trust and our tenants. This position will foster a vibrant, engaged, and collaborative community across the Radnor portfolio. The Tenant Experience Manager elevates tenant experience, encourages wellness, and builds a stronger sense of community that supports both tenant retention and property value. Responsibilties Tenant Engagement & Community Building • Plan and host mixers, networking events, and community-building activities., • Serve as an additional visible, approachable point of contact for tenants, • Develop meaningful relationships that support tenant satisfaction and retention.Wellness & Lifestyle Programming, • Partner with B Well to organize health and wellness events (walk clubs, CPR training, blood drives)., • Coordinate fitness programs, including oversight of the BDN Fitness Center., • Promote activities that encourage a healthy and balanced work environment.Onsite Experience Activation, • Manage tenant activities in shared spaces such as the 4RCC Café and fitness centers., • Coordinate social activities (e.g., bocce, cornhole, pop-up lunch events, B-hive demos, etc.)., • Explore creative use of vacant space for tenant engagement or community services.Logistics & Amenity Management, • Act as a delivery coordinator for Amazon, FedEx, Uber Eats, and café orders to ensure smooth operations., • Manage amenity spaces and act as event coordinator for unique property features., • Serve as tenant facility usage coordinator for direct tenant events that take place on our property (eg. Tenant BBQ in the parking lot for their staff)Retail, Charitable & Local Business Partnerships, • Strengthen connections between retail and office tenants., • Build partnerships with local charities and organize outreach opportunities., • Develop relationships with local businesses to offer on-site services (e.g., mobile dog grooming, oil changes, nail salon pop-ups). Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Bachelor's degree or equivalent relevant experience, • Experience with event planning, • Basic-level marketing experience (creating flyers, mass emails, social media), • Background as a high-end concierge a plus, • Must be detail-oriented, • Strong customer service skills required Physical Requirements - Per OSHA The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent: Standing; sitting; walking; talking; hearing; using close and distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occasional: Use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate. THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS POSITION. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.