Bilingual Coordinator - Client & Caregiver Support
6 days ago
Providence
Job Description About Us In Home Wellcare is a mission-driven, fast-growing healthcare company that provides compassionate, culturally sensitive care to empower individuals to live life to the fullest. We offer same-day pay through ZayZoon; a benefit that lets employees access their earned wages instantly instead of waiting for payday, along with a supportive team environment and opportunities to grow while working in both client services and caregiver coordination. The Role We are seeking a Bilingual Coordinator/Secretarial with at least 2 years of experience in a home care agency or healthcare office setting. This is an in-person role, ideal for someone who is organized, compassionate, and familiar with EVV (Electronic Visit Verification) and its regulations. You’ll play a key role in ensuring compliance, supporting caregivers, and coordinating services for clients using Axxess, our CRM and scheduling software. Responsibilities • Answer phones, relay messages, and manage communication between clients and caregivers, • Assist candidates with in-person applications, • Confirm client service times and update caregiver availability in Axxess (CRM/scheduling software), • Schedule shifts to ensure proper service coverage, • Document visit notes and maintain accurate records, • Gather client feedback and share with the team, • Ensure compliance with EVV requirements and regulations Qualifications • High school diploma or equivalent required, • 2+ years of experience in a home care or healthcare setting, • Strong communication and interpersonal skills, • Familiarity with EVV systems and regulations, • Proficiency with Axxess (CRM & scheduling), • Highly organized and detail-oriented, • Compassionate and client-focused, • Bilingual in English and Spanish (written and spoken) Why Join Us? • Same-Day Pay through ZayZoon (access your earned wages instantly), • Paid Time Off (PTO), • Medical coverage available, • Supportive, inclusive team environment Our Mission, Vision & Values • Mission: To provide innovative, compassionate, and culturally sensitive care services that empower individuals to live life to the fullest, • Vision: To be the guiding light for those in need, offering care that truly feels like home, • Values: Compassion, Innovation, Diversity & Inclusion, Integrity, Collaboration, Excellence, Client-Centered Care Equal Opportunity Employer In Home Wellcare provides equal opportunities, free from discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any protected status.