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Job Title: Intake Officer Company: Terrace Homecare Location: [Insert Location] Employment Type: [Full-time/Part-time] Position Overview: The Intake Officer is responsible for managing the initial patient admission process, ensuring accurate collection of client information, verifying eligibility, and coordinating with healthcare teams to initiate services. This role is vital in providing a smooth and efficient transition for patients into Terrace Homecare’s care services while maintaining compliance with all regulatory and company requirements. Key Responsibilities: Receive and process all new patient referrals from hospitals, physicians, insurance companies, and other referral sources. Collect and verify patient demographic, medical, and insurance information. Confirm patient eligibility and benefits with insurance providers. Coordinate with clinical staff to schedule assessments and initiate care plans. Maintain accurate and organized intake records in the electronic health record (EHR) system. Communicate effectively with patients, families, and referral sources to ensure a positive intake experience. Ensure compliance with HIPAA, DOH regulations, and internal policies during the intake process. Provide regular updates to management regarding intake volumes, referral sources, and process improvements. Collaborate with billing and authorization departments to ensure smooth processing of claims. Qualifications: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Prior experience in healthcare intake, admissions, or a related administrative role preferred. Knowledge of home healthcare services and insurance verification processes is an advantage. Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Proficiency in Microsoft Office and familiarity with EHR systems. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
We are seeking a detail-oriented and proactive Administrative Assistant to join our team. The ideal candidate will provide essential support to our operations, ensuring smooth administrative processes and enhancing overall productivity. This role requires strong organizational skills, effective Bi-Lingual (Chinese: Cantonese/Mandarin) communication abilities, and a commitment to delivering exceptional customer service. Responsibilities • Manage clerical tasks including filing, data entry, and maintaining organized records, • Operate phone systems to handle incoming calls and direct them appropriately, • Provide administrative support to various departments as needed, • Proofread documents for accuracy and clarity before distribution, • Maintain office supplies inventory and place orders when necessary, • Serve as a personal assistant to senior staff, managing tasks effectively, • Collaborate with team members to improve office processes and workflows Qualifications • Proven experience in an administrative or clerical role is preferred, • Proficiency in Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel) is essential, • Strong organizational skills with the ability to manage multiple tasks simultaneously, • Excellent verbal and written communication skills, • Ability to work independently as well as part of a team, • Familiarity with phone systems and basic office equipment, • Attention to detail with strong proofreading capabilities, • A positive attitude and a willingness to learn new skills, • College Graduate, • Bi-Lingual Chinese: Cantonese/Mandarin Join our dynamic team where your contributions will be valued, and you will have the opportunity to grow professionally!
Terrace Home Care is seeking a reliable and organized Part-Time Office Assistant to support our team in Brooklyn, NY. The ideal candidate will have strong communication and organizational skills, with a high school diploma required and a college degree preferred. Key Responsibilities: • Assist with daily office tasks including filing, data entry, and answering phones., • Manage office supplies and inventory.