Concierge/ Account Manager
18 days ago
Dallas
Job DescriptionSalary: 65k-70k JetVia is seeking an experienced Concierge & Account Manager to deliver white-glove service to our private flight clients and members. The ideal candidate embodies a Ritz-Carlton standard of hospitality, with a passion for creating seamless, memorable experiences for discerning travelers. Key Responsibilities • Collaborate with dispatch to provide accurate, timely trip communications., • Coordinate and schedule flights tailored to client and member needs., • Communicate trip details to JetVia clients and internal staff with professionalism, accuracy, and urgency., • Manage all concierge requests including catering, ground transportation, hotel accommodations, and vehicle relocation., • Prepare and analyze flight cost estimates for JetVia clients and members., • Finalize and submit invoices post-flight for accounting., • Create and deliver detailed passenger itineraries., • Oversee trip checklists and flight-following before, during, and after each segment proactively to avoid delays or other trip mission obstacles, • Support onboarding of new JetVia clients and members, ensuring a high-touch welcome experience., • Develop and implement new SOPs to enhance concierge operations., • Represent JetVia at events and assist with promotional initiatives, including social media campaigns., • Provide in-person client support pre-flight when available., • Support account management functions including renewals, retention, and relationship management., • Highly professional, articulate, and personable., • Strong verbal and written communication skills., • Exceptional attention to detail and organizational ability., • Ability to manage multiple priorities in high-pressure situations., • Proficient in Microsoft Office; ability to learn scheduling software (Jet Insight)., • Dependable Reliable, consistent, and accountable., • People-Oriented Skilled at building rapport, listening attentively, and responding with genuine care., • Detail-Driven Strong interpersonal skills paired with outstanding guest service abilities., • Independent Self-motivated, organized, and proactive with minimal supervision., • Calm Under Pressure Thrives in fast-paced environments and makes clear, confident decisions., • High school diploma or equivalent (required)., • 810 hour shifts; flexible scheduling required, including evenings, weekends, and holidays., • Some travel required. At JetVia, we believe in creating a rewarding environment for our team members. In addition to meaningful work, youll enjoy: • Private flight benefits for you and your family (empty-leg flights, when available)., • Flexible schedules that support work-life balance., • Competitive compensation and benefits including:, • Paid holidays, vacation, and sick time., • 401(k) plan., • Comprehensive medical, dental, and vision coverage., • Supplemental benefits (accident, critical illness, disability, life insurance, pet insurance, and more).