Breakfast Host
17 days ago
Vancouver
Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Training & development The Host is responsible for maintaining a warm and professional environment in accordance with NW Hospitality Group's standards, managing reservations, waitlists and phone lines in a courteous and helpful manner and ensuring that each guest who walks through the front door feels appreciated and honored. Duties & Responsibilites • Maintain utmost grooming and wardrobe presentation, as the first impression establishing the standard for the Front of House., • Maintain a clean and ambient restaurant, with specific attention to lighting, music, curtains/shades, flowers and candles - are all present and, • correct., • Walk through dining room prior to service, ensuring the mise en place is completed., • Warmly and confidently greet guests as they enter. Keep in mind to PAUSE, give full attention., • Whenever possible, open the front door for guests entering or leaving the restaurant., • Answer phones using proper phone etiquette and maintain a calm and positive demeanor with guests at all times., • Be able to answer questions about the restaurant, provide directions, explain what an amaro is, etc. Always find the answer for the guest., • Demonstrate comprehensive knowledge of menu, including daily specials such as risottos, draft cocktails, etc., • Take To-go orders and complete them from start to finish from ringing them in the POS system, collecting payment with 100% accuracy,, • packing and labeling the food, providing utensils, napkins and anything else the guest may need to enjoy their takeout,, • Manage Online Orders, carefully checking each order before accepting, with mindfulness given to volume of orders at a time., • Remember and learn the names of return guests, track guest information in the reservation software., • Assess flow of service and time tables accordingly., • When immediate seating is limited, begin and manage waitlist, accurately quote approximate wait times., • Upon seating, offer guests a menu and water, and inform them of their server's name., • Relay messages to servers and bus persons as needed. Serve as the communication hub of the restaurant. Be in constant contact with the, • Manager on Duty., • Ensure that all tables are receiving prompt and accurate service, alerting Manager on Duty when attention is needed., • Occasionally assist servers with orders, delivery of food and clearing tables., • Thank guests with genuine appreciation as they leave, inviting them to return., • As guests are leaving, gauge level of satisfaction, listening to any comments, feedback, compliments and complaints and relay them to the, • Manager., • Attend, stock, and straighten restroom facilities throughout shift., • Complete any other tasks or directives issued by your Manager in a polite, timely and accurate manner.Qualifications, Skills and Requirements, • No previous restaurant experience required., • Must have exceptional grooming habits., • Be able to work in a standing position for long periods of time (up to 8 hours)., • Both part-time and full-time positions available, with schedule flexibility., • Closed for major holidays: 4th of July, Thanksgiving, Christmas Eve, and Christmas Day., • Healthcare benefits including dental and vision for full time employees working 30 hours., • Opportunity to work with an expanding hospitality company with many avenues for growth., • This position collects tips, the tips are divided by hours worked.