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  • Sophie's Cuban Cuisine - Midtown East
    Shift Supervisor
    Shift Supervisor
    4 days ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    We are hiring multiple candidates for our 5 locations in Manhattan. About the Role: We’re hiring a dependable and experienced Shift Lead / Supervisor to help oversee daily restaurant operations and lead our team during scheduled shifts. This leadership role is hands-on—ideal for someone who can lead by example in a fast-paced environment, maintain a positive vibe on the floor, and ensure exceptional service and operational excellence. As a Shift Lead, you will assist in managing the FOH and BOH teams, maintain food safety and labor compliance, support guest satisfaction, and be responsible for operational decisions in the absence of the General Manager or Assistant Manager. Key Responsibilities: Open and/or close the restaurant following company and NYC DOH procedures Supervise team members and assign tasks based on shift needs Ensure consistent food quality, order accuracy, and speed of service Cash handling, deposits Lead pre-shift huddles and team communication Manage guest experience—resolve concerns and escalate when necessary Maintain cleanliness, sanitation, and safety standards in line with DOH regulations Monitor break compliance, tip procedures (if applicable), and proper clock-ins/outs Assist in managing inventory, receiving deliveries, and performing line checks Support training of new hires and ongoing coaching for team members Qualifications: Minimum 1–2 years of restaurant experience in a leadership or supervisory role in a fast casual setting. NYC Food Protection Certificate (REQUIRED or must be obtained within 30 days) Strong communication and organizational skills Ability to lead with professionalism and motivate a team under pressure Must be available to work a flexible schedule including mornings, evenings, weekends, and holidays Must be 18+ and legally authorized to work in the U.S. Fluent in English; Spanish is a plus Physical Requirements: Ability to stand for extended periods (6+ hours) Ability to lift up to 50 lbs, bend, reach, and carry Comfortable working in hot or fast-paced kitchen environments What We Offer: Competitive pay and shift meal benefits Leadership training and growth opportunities Compliant scheduling practices (predictive scheduling as per NYC Fair Workweek Law) Supportive, team-first work culture Join a company that values hustle, hospitality, and growth. If you’re ready to take the next step in your hospitality journey, we’d love to hear from you.

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