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Job Description The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook. Key Responsibilities: • Guest Service & Hospitality, • Greet guests with a positive attitude and friendly demeanor., • Take accurate orders, process payments, and ensure prompt service., • Deliver food that meets KFC’s quality and freshness standards., • Maintain a professional appearance and follow uniform standards., • Food Preparation & Safety, • Prepare and assemble food according to KFC standards and procedures., • Follow all holding times, portion controls, and product rotation standards., • Ensure proper use of equipment and report maintenance needs., • Follow handwashing and sanitation procedures at all times., • Cleanliness & Organization, • Maintain clean work areas including lobby, kitchen, restrooms, and exterior., • Complete cleaning tasks and checklists as assigned by the Shift Supervisor., • Follow waste management and recycling procedures., • Teamwork & Communication, • Work collaboratively with team members to meet shift goals., • Communicate effectively with supervisors and managers., • Support other areas of the restaurant as needed. Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

Restaurant Brands California is the US Subsidiary of Restaurant Brands New Zealand.We are one of the biggest KFC Franchise Operators in the United States with 72 locations and growing across Southern California.We pride ourselves on having a recognition-based culture rooted deeply in our values.The

At KFC, what you do matters! If you want a fun, flexible job and be part of a winning team, find out now why life tastes better with KFC. We have a great culture at KFC and look for great people to add to our family.

Job Description The Team Member plays a vital role in delivering the KFC brand experience by providing excellent guest service, preparing high-quality food, maintaining a clean and safe restaurant environment, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru, Cook. Key Responsibilities: • Guest Service & Hospitality, • Greet guests with a positive attitude and friendly demeanor., • Take accurate orders, process payments, and ensure prompt service., • Deliver food that meets KFC’s quality and freshness standards., • Maintain a professional appearance and follow uniform standards., • Food Preparation & Safety, • Prepare and assemble food according to KFC standards and procedures., • Follow all holding times, portion controls, and product rotation standards., • Ensure proper use of equipment and report maintenance needs., • Follow handwashing and sanitation procedures at all times., • Cleanliness & Organization, • Maintain clean work areas including lobby, kitchen, restrooms, and exterior., • Complete cleaning tasks and checklists as assigned by the Shift Supervisor., • Follow waste management and recycling procedures., • Teamwork & Communication, • Work collaboratively with team members to meet shift goals., • Communicate effectively with supervisors and managers., • Support other areas of the restaurant as needed. Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

Job Description The Restaurant General Manager is responsible for leading the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and ensure compliance with all brand standards. The RGM drives culture, training, and execution, serving as the key leader in the daily operation of the restaurant and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The RGM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. Key Responsibilities: • Operational Leadership, • Ownership of your restaurant’s success metrics and lead restaurant team to reach goals, • Lead the guest experiences in your restaurant that includes friendly interactions, a clean restaurant and fresh meals, • Manage all daily restaurant operations including food preparation, service, safety, and cleanliness., • Maintain full compliance with KFC standards and all local/state health regulations., • Execute marketing promotions and ensure product quality and consistency., • People Leadership, • Recruit, train, and develop Shift Supervisors and Team Members., • Grow and mentor your KFC family through training, development and onboarding new team members, • Lead communications of your team’s goals, upcoming promotions, business updates, etc, • Inspire the overall positive and collaborative family environment, • Conduct daily pre-shift meetings and weekly performance reviews., • Create a positive work environment focused on teamwork and accountability., • Financial & Administrative, • Control labor, food cost, and other controllable expenses to meet budget goals., • Accurately complete all reports including sales, inventory, and cash handling., • Review daily sales and labor performance and take corrective action as needed., • Customer Focus, • Ensure every guest receives exceptional service and product quality., • Address guest feedback promptly and professionally., • Implement programs to drive repeat business and increase sales., • Compliance & Safety, • Enforce all safety, sanitation, and security procedures., • Maintain accurate team records, schedules, and timekeeping., • Ensure the restaurant is always inspection-ready., • Communication & Reporting, • Communicate daily with Area Coach regarding performance and opportunities., • Ensure all training certifications, recertifications, and brand programs are completed on schedule., • Success Factors, • Leads by example with high standards in customer service, food quality and cleanliness, • True business partner and has an ownership mindset relating to business results, • Mentors and coaches team effectively through training and development resources, • Builds a team through selecting and onboarding new hires, • Takes absolute pride in everything you do, • Goal-oriented leader that enjoys a fast-pace environment, • Deep appreciation and commitment to customer service and our guest’s experience Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

Job Description The Assistant Manager supports the Restaurant General Manager in the daily operation of the restaurant. This role ensures that all brand standards for food quality, service, cleanliness, and safety are consistently met. The Assistant Manager acts as the second-in-command, driving team performance, assisting with administrative tasks, and serving as a key leader in the absence of the RGM and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The AUM must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. Key Responsibilities: • Operational Leadership, • Support the RGM in overseeing daily restaurant operations., • Ensure proper staffing, scheduling, and labor control in alignment with sales trends., • Monitor product quality, hold times, and food safety procedures to meet KFC standards., • Verify completion of opening, shift, and closing checklists., • People Management, • Lead, motivate, and develop Shift Supervisors and Team Members., • Conduct ongoing coaching, evaluations, and performance feedback., • Ensure team compliance with uniform, appearance, and attendance standards., • Participate in hiring, onboarding, and training new employees., • Customer Experience, • Maintain high service standards and respond quickly to guest concerns., • Monitor Speed with Service metrics and drive improvements in order accuracy and hospitality., • Promote a positive and welcoming guest environment., • Financial & Administrative, • Assist in controlling food, paper, and labor costs to achieve profit targets., • Accurately complete cash handling and daily deposit procedures., • Support in inventory counting, ordering, and waste control., • Compliance & Safety, • Ensure compliance with all local health and safety regulations., • Maintain cleanliness, sanitation, and maintenance throughout the restaurant., • Follow up on brand and internal audit results and execute corrective actions. Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

As a Team Member, you could be the smiling face that greets and serves customers.Or you could be the cook that prepares our world famous chicken (and tell your friends you know the secret just kiddin).Whatever job you do, you know what you do Team Member, Restaurant, Retail.

Getting Started * Job you are applying for: KFC Team Member at the following location(s): D016002 - Los Angeles, CA Resume Application View Job Description - KFC Team Member Description: At KFC, we feed the world. If you want a fun, flexible job and be part of a winning team, find out now w

Getting Started * Job you are applying for: KFC Team Member at the following location(s): D016008 - PASADENA, CA Resume Application View Job Description - KFC Team Member Description: At KFC, we feed the world. If you want a fun, flexible job and be part of a winning team, find out now why

If youre already a successful manager, you need to check out our Restaurant General Manager position.As a Restaurant General Manager, you have the keys to a $1 million business (literally!).And when you grow your team and the business by making ou General Manager, Manager.

KFC - - Responsibilities: Provide friendly customer service and assist with food preparation at the Los Angeles KFC location.

Job Description The Shift Supervisor is responsible for leading team operations during assigned shifts. This role ensures consistent execution of KFC standards in food quality, service, cleanliness, and strict adherence to uniform standards and company policies (including but not limited to no cellphone use during work hours, professional appearance, and proper uniform compliance). The Shift Supervisor sets the tone for the shift, motivates the team, ensures compliance with all operational procedures, and provides real-time coaching to achieve performance goals. The position requires a valid driver’s license, reliable vehicle for transportation, active car insurance, and basic computer skills. The Shift Supervisor must successfully pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. Key Responsibilities: • Shift Leadership, • Execute daily operations according to company procedures., • Assign workstations and ensure proper coverage in all areas., • Monitor product levels, holding times, and food quality, follow projections and waste management., • Verify that all safety and cleanliness standards are met throughout the shift., • Team Development & Communication, • Lead pre-shift meetings to communicate goals and priorities., • Provide on-the-job training, feedback, and recognition to Team Members., • Enforce attendance, appearance, and performance expectations., • Report performance issues or incidents to management., • Customer Focus, • Deliver outstanding guest service by monitoring hospitality and accuracy., • Address guest complaints immediately and professionally., • Support add-on selling and upselling initiatives to drive sales., • Administrative Support, • Complete shift paperwork, including cash counts, temperature logs, and product tracking., • Assist in managing labor within targets by controlling breaks and deployment., • Support RGM/Assistant Manager with inventory counts and prep levels., • Safety & Compliance, • Maintain a safe and secure environment for guests and employees., • Ensure all policies, food safety, and sanitation requirements are met., • Support incident reporting and documentation as needed. Expectations: • Greet Guests:, • Every guest must be greeted with a warm, friendly smile and eye contact within 5 seconds of entering or approaching the counter or drive-thru., • Use polite and positive phrases such as:, • “Hi, welcome to KFC! How are you today?”, • “Thank you for coming in! What can I get started for you?”, • Provide Efficient Service:, • Take accurate orders quickly and confirm them clearly before processing., • Maintain professionalism and a calm attitude, even during busy periods., • Ensure that every order meets KFC quality and accuracy standards., • Implement Upselling:, • Offer guests value items or upgrades that complement their order, using suggestive selling language. Examples:, • “Would you like to make that a combo today?”, • “Would you like to add a dessert or drink to your meal?”, • “Our new chicken sandwich has been a favorite — would you like to try it today?”, • Upselling is not optional; it is part of our guest service standard and contributes directly to restaurant performance., • Close with Appreciation:, • Thank each guest sincerely and invite them back., • Example: “Thank you for choosing KFC! We’ll see you next time.”

KFC - - Responsibilities: Manage day-to-day restaurant operations and lead team members and shift supervisors; Maintain health and safety compliance and food safety standards; Recruit, hire, train and develop team members; Ensure high-quality customer service and store culture; Conduct performance

Getting Started * Job you are applying for: KFC Team Member at the following location(s): D271002 - South El Monte, CA Resume Application View Job Description - KFC Team Member Description: At KFC, we feed the world. If you want a fun, flexible job and be part of a winning team, find out no

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