Training Manager
14 days ago
Lewisville
Job Description Position Summary The Training Manager is responsible for the design, development, implementation, and evaluation of all training programs for both Front-of-House (FOH) and Back-of-House (BOH) team members and management. This role is crucial for maintaining the highest standards of culinary quality, authentic service, and operational efficiency while actively cultivating a positive and high-performance workplace culture. Key Responsibilities 1. Training Program Development & Management ● Design & Curricula: Develop, maintain, and update comprehensive training manuals, materials, and Standard Operating Procedures (SOPs) for all roles (Servers, Bartenders, Hosts, Bussers, Line Cooks, Prep Cooks, Dishwashers, and Management). ● Tex-Mex Specialization: Create specific training modules focused on: ○ Menu Knowledge: Detailed understanding of all Tex-Mex dishes, ingredients, cooking techniques, and allergy procedures. ○ Beverage Program: Expertise in classic cocktails (Margaritas, Palomas, etc.), tequila/mezcal varieties, non-alcoholic and beer pairings. ○ Service Standards: Training FOH on hospitality rooted in Tex-Mex culture, proper table service for full-service dining, and suggestive selling of appetizers, specials, and desserts. ● Technology: Ensure all staff are proficient in using our Point-of-Sale (POS) system, reservation/waitlist software, and BOH inventory/kitchen display systems. 2. Training Delivery & Facilitation ● New Hire Onboarding: Conduct engaging and effective orientation and induction sessions for all new employees, immersing them in the company culture, brand values, and safety protocols. ● Hands-on Training: Deploy a variety of modern and traditional training methods, including on-the-job coaching, classroom-style sessions, e-learning modules, and simulations. ● Certified Trainer Program: Establish and manage a "Certified Trainer" program to ensure a consistent, high-quality peer-to-peer training experience within each department. ● Leadership Development: Lead the Manager-In-Training (MIT) program, tracking progress, providing coaching, and validating completion of all operational and leadership requirements. 3. Culture Development & Employee Engagement ● Values Integration: Design training that explicitly connects all operational tasks back to the restaurant's core values, mission, and brand promise. ● Recognition Programs: Collaborate with management to implement and train teams on effective peer-to-peer and manager-led recognition programs to drive employee motivation and morale. ● Feedback & Communication: Train managers on effective communication, coaching, and conflict resolution techniques to foster a positive and respectful work environment. ● Workplace Behavior: Develop and facilitate training modules on unconscious bias, respectful workplace behavior, and professional communication standards. ● Retention Strategy: Analyze employee engagement data and turnover metrics to proactively identify cultural pain points and design targeted training interventions to improve job satisfaction and staff retention. 4. Assessment, Compliance, and Auditing ● Performance Evaluation: Monitor and evaluate the effectiveness of all training programs through post-training testing, on-the-floor observations, and performance metrics (e.g., speed of service, server sales, guest satisfaction scores, and employee satisfaction results). ● Compliance: Ensure all employees are trained and compliant with critical industry regulations, including Food Safety, Sanitation/HACCP, Responsible Alcohol Service (TABC/ServSafe/equivalent), and workplace safety. ● Operational Audits: Conduct regular, unannounced operational and service audits across all shifts to identify training and cultural gaps. 5. Collaboration & Administration ● Needs Assessment: Partner with General Managers and Department Managers to identify current and future training needs based on performance gaps, menu changes, and employee feedback survey results. ● New Restaurant Openings (NROs): If applicable, lead the pre-opening training strategy, schedule, and execution for new restaurant locations, ensuring a consistent cultural foundation is established from Day 1. ● Reporting: Maintain accurate training records, generate reports on training effectiveness (ROI), and communicate progress to the leadership team. ● Budget Management: Prepare and manage the annual training budget, ensuring cost-effective use of resources. Required Skills & Qualifications ● Experience: Minimum of 3 years of progressive experience in a dedicated Training Manager, Assistant General Manager, or high-volume FOH/BOH Management role, preferably in a full-service, scratch kitchen restaurant or Tex-Mex concept. ● Knowledge: Deep operational knowledge of both FOH and BOH operations. Specific knowledge of Tex-Mex cuisine and full bar operations is a significant plus. ● Leadership & Communication: Exceptional presentation, facilitation, coaching, and verbal/written communication skills. Must be a dynamic and inspiring leader with a passion for mentoring and developing a strong organizational culture. ● Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace, and experience working with Learning Management Systems (LMS) and restaurant-specific software. ● Certifications: Current Food Manager/Food Protection Certification and Responsible Alcohol Service Certification (or ability to obtain) Company DescriptionHospitality Pro Search has been in business for over 25 years and is a leading executive search firm dedicated exclusively to the hospitality industry. With a global reach, we specialize in placing top-tier management talent in restaurants, hotels, resorts, entertainment venues, and private clubs. From department heads to executive-level leadership, we recruit across all management levels, connecting our clients with exceptional professionals who drive results and elevate guest experiences. Apply directly online at hprosearch.com or send us your resume to take the next step in your hospitality career.Hospitality Pro Search has been in business for over 25 years and is a leading executive search firm dedicated exclusively to the hospitality industry. With a global reach, we specialize in placing top-tier management talent in restaurants, hotels, resorts, entertainment venues, and private clubs. From department heads to executive-level leadership, we recruit across all management levels, connecting our clients with exceptional professionals who drive results and elevate guest experiences. Apply directly online at hprosearch.com or send us your resume to take the next step in your hospitality career.