Operation Manager (Japanese Speaker)
19 days ago
Flower Mound
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off, • Signing bonus, • Training & development The Operations Manager plays a key role in workload allocation, customer communication, and office administration, ensuring high-quality service delivery and operational efficiency. 2. Key ResponsibilitiesA. Customer Intake & Estimate Preparation • Communicate with customers to understand service requests and project requirements., • Prepare estimates using Housecall Pro, selecting appropriate service menu items based on customer needs., • Create custom estimates for non-standard requests when required., • Provide clear explanations of pricing, schedule expectations, and service scope. B. Order Processing & Job Scheduling • Process customer approvals and service orders through Housecall Pro., • Assign appropriate technicians based on skillset, availability, and job type., • Optimize weekly job schedules for efficiency and customer satisfaction., • Maintain communication with customers regarding appointment windows and technician assignments. C. Billing & Payments • Issue invoices to customers through Housecall Pro., • Track payments, verify deposits, and follow up on outstanding balances., • Register vendor payments and internal expense transactions using Mercury., • Maintain accurate financial records for monthly reporting. D. Technician Team Administrative Support • Review technician timecards and attendance using Housecall Pro., • Support payroll preparation by communicating time discrepancies, corrections, or schedule adjustments., • Maintain records of job completion notes, quality photos, and customer feedback. E. Recruitment & Onboarding • Prepare and publish job postings on CareerPlug or other job platforms., • Conduct initial screening interviews for handyman and administrative positions., • Coordinate hiring workflows, including offer letter creation (Word/Excel)., • Run background checks through ADP and complete onboarding documentation., • Maintain onboarding packets and ensure new employees complete required forms. F. Franchise & Corporate Reporting • Prepare operational and KPI reports for the franchisor, including monthly performance summaries, technician utilization, and financial metrics., • Participate in regular meetings with the franchise headquarters (Email / Zoom)., • Ensure compliance with franchise standards and operational processes. G. Administrative & Office Support • Maintain organized documentation including contracts, estimates, invoices, payroll records, and vendor information., • Support compliance activities, vendor onboarding, purchasing documentation, and internal workflow improvements., • Assist the President/CEO with operational planning, customer escalations, and business development support. 3. Required Qualifications • Business-level proficiency in Japanese (verbal and written)., • Strong English communication skills., • 24 years of experience in operations, scheduling, customer service, office administration, or similar roles., • Ability to multitask and manage a high volume of jobs, messages, and customer requests., • Experience with software tools such as CRM, scheduling, invoicing, or payroll systems., • Strong organizational skills and attention to detail., • Proficiency in Microsoft Word, Excel, and cloud-based systems. 4. Preferred Qualifications • Experience with Housecall Pro, CareerPlug, or ADP., • Experience working in home services, construction, property management, or franchise businesses., • Experience working with Japanese corporations or clients., • Ability to improve workflows and propose operational enhancements. 5. Supervisory Responsibility • While this role does not directly supervise technicians, the Operations Manager coordinates their job assignments, manages job flow, and oversees administrative compliance. 6. Work Environment • Office-based with hybrid communication (phone, email, Zoom)., • Coordination with field technicians working in customer homes., • Requires high-speed communication and timely responses to operational needs.