Director of Learning and Development - NE Property Management
25 days ago
Lewisville
Job Description NE Property Management is seeking a detail-oriented, organized, and team-oriented Director of Learning and Development with previous experience in the Property Management industry. Qualifications: • Minimum 5 years of experience in multifamily property management., • Proven track record of managing multiple sites and teams successfully., • Experience in managing a team of people., • Bachelor's degree in marketing, communications, or a related field., • Advanced knowledge in Microsoft Office Suite, Gmail, Yardi, OneSite, RealPage, and Velocity rental system. General Leadership and Training Delivery • Develop and implement training strategies that strengthen resident retention and promote a stable, professional environment., • Oversee and enhance the company's reputation management practices., • Monitor and guide outreach marketing efforts to ensure alignment with each property's needs., • Partner with Marketing to design and execute outreach plans that increase engagement, visibility, and leasing success., • Support teams in improving closing rations, customer rapport, and overall leasing performance., • Increase levels of outreach marketing to drive engagement and boost visibility., • Conduct in-person, virtual, and on-demand training; travel for onsite training as needed., • Assess team members’ leasing, customer service, and CRM proficiency, providing targeted coaching and support., • Review reputation management performance to ensure compliance with company service standards., • Analyze leasing metrics and CRM data to identify gaps and training opportunities., • Design training for Leasing Consultants, Assistant Property Managers, and Property Managers on leasing best practices, CRM utilization, and resident retention., • Create training for Maintenance, Housekeeping, and Grounds teams focused on customer service and retention standards., • Continuously monitor individual and property-level closing rations using OneSite, Knock, and other platforms., • Review recorded telephone communications through the Knock platform to ensure adherence to company expectations., • Produce engaging training materials, including manuals, guides, videos, and role-play scenarios., • Provide hands-on training to ensure strong understanding of lead management, follow-up processes, and reporting functions., • Troubleshoot CRM issues and assist teams in optimizing system usage., • Partner with IT and vendors to ensure smooth implementation of updates and new tools., • Extensive knowledge of CRM platforms and how to track CRM metrics., • Work closely with AVPs and onsite teams to align training with operational objectives., • Collaborate with Marketing and Operations teams to ensure consistency in branding, messaging, and customer experience., • Support the onboarding new hires, ensuring they are equipped for success with leasing procedures and CRM tools., • Analyze training and performance data to develop actionable improvement strategies., • Provide mentorship and ongoing professional development for employees involved in CRM and leasing processes., • Lead all training logistics, ensuring efficient scheduling, resource allocation, and implementation. No Third-Party Inquiries Please - This company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employees/owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (Le., payment must be required pursuant to the terms of a written agreement). Company DescriptionSpecializing in multi-million dollar projects nationwide for both Public and Private sectors. At NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.Specializing in multi-million dollar projects nationwide for both Public and Private sectors.\r\nAt NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.