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Our thriving Eye Care practice is seeking an experienced Customer Service Representative to work in our Flushing, Queens office. We are looking for someone who has a great personality who believes that patients should be treated as people rather than numbers on a file. The ideal candidate must understand the value of compassionate service, possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. If you meet these requirements, we would love to meet you! RESPONSIBILITIES AND DUTIES Maintaining a positive, empathetic, and professional attitude Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving patients' complaints Knowledge of medical and vision insurances and the ability to explain them to patients Keeping records of patients' interactions, transactions, comments, and complaints Communicating and coordinating with doctors and colleagues as necessary Ensure customer satisfaction and provide professional customer support Performs other duties as assigned, requested, or deemed necessary by management Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Ability to multitask Familiarity with Officemate a PLUS Bilingual in Korean a PLUS REQUIREMENTS High school diploma, general education degree, or equivalent Ability to stay calm when patients are stressed or upset Comfortable using computers and tablets Experience working with customer support Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: Employee assistance program Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Day shift Weekends as needed Experience: Customer service: 2 years (Required) Language: Korean (Required) Work Location: In person