Modesto
Job Description Job Title: Service Writer Job Description The Service Writer serves as the primary point of contact between customers and the service team, supporting the repair and maintenance of fire trucks and emergency vehicles. This role focuses on accurate quoting, clear communication, and timely billing while ensuring a positive customer experience. The ideal candidate brings prior experience as a service writer or service advisor in an automotive, heavy truck, diesel, or equipment repair environment and feels comfortable working with technical repair information while delivering excellent customer service. Responsibilities • Serve as the main contact for customers via phone and email regarding service and repair work for fire trucks and emergency vehicles., • Receive repair requests, gather all necessary information, and create accurate job estimates and service quotes., • Coordinate closely with the service team and technicians to understand repair scope, labor needs, and parts requirements., • Explain repair recommendations, timelines, and pricing clearly and professionally to customers., • Prepare, review, and finalize work orders and invoices upon job completion., • Handle billing questions and resolve customer inquiries related to invoices, charges, and warranty claims., • Maintain accurate service records, customer communication logs, and all related documentation., • Provide proactive updates to customers throughout the repair process to ensure transparency and trust., • Support scheduling of service work and help coordinate workflow to keep repairs on track., • Perform data entry for orders, quotes, and claims, ensuring accuracy and completeness., • Support warranty claim processing, claims resolution, and reconciliation of service and billing issues., • Assist with document control, including organizing and maintaining service, billing, and quality assurance records., • Contribute to effective service delivery by collaborating with technicians and leadership to prioritize work and meet customer expectations., • Prior experience as a Service Writer, Service Advisor, or in a similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment (preferred)., • Basic technical aptitude with the ability to understand and clearly communicate repair and maintenance information., • Strong customer service skills with the ability to build rapport and maintain professional relationships., • Excellent verbal and written communication skills, including professional email communication., • Comfort working with estimates, invoices, billing documentation, and service-related financial information., • Proficiency with computer systems, including service or work order software (preferred)., • Strong attention to detail and organizational skills to manage multiple jobs, documents, and customer interactions., • Ability to work collaboratively with technicians, service staff, and leadership in a team-oriented environment., • Experience handling warranty claims, billing issues, and customer inquiries related to service and charges., • Experience in an automotive, heavy truck, diesel, fleet management, or equipment repair environment., • Experience in service delivery, quality assurance, and customer support in a repair or maintenance setting., • Experience with warranty claims, claims resolution, and reconciliation processes., • Familiarity with order entry, quoting, scheduling, and service coordination., • Comfort working with billing questions, billing inquiries, collections, and related documentation., • Fire apparatus or emergency vehicle repair experience is a plus but not required., • Ability to manage multiple priorities in a fast-paced service environment while maintaining accuracy and professionalism. This is a full-time, in-person position based in Modesto, CA, in an office environment adjacent to an active service shop that supports fire trucks and emergency vehicles. The role operates in a team-oriented setting closely connected to technicians and service operations. Typical hours are Monday through Friday, approximately 6:30 or 7:00 a.m. to 4:00 p.m. The environment combines office-based computer work with frequent interaction with shop personnel and ongoing service activities, providing a stable schedule and the opportunity to work in a specialized and meaningful industry supporting emergency response vehicles. Job Type & Location This is a Contract to Hire position based out of Modesto, CA. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.