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  • Host / Hostess
    Host / Hostess
    hace 6 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Truck Driver
    Truck Driver
    hace 19 días
    $17 por hora
    Jornada completa
    Hackensack

    About FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s home – faster, fresher, and smarter than anyone else. We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ door at peak freshness. It’s grocery shopping reimagined and we are just getting started. If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us. The New Jersey Route Driver is responsible for providing efficient and safe delivery of boxes to our customers within the NJ Area. A driver operates a refrigerated truck and also operates a hand truck to assist when making deliveries. Our drivers deliver orders to the appropriate destination within a scheduled time. They are expected to provide professional customer service and timely reporting to supervisors and assigned dispatchers regarding lateness, damaged or missing products. Responsibilities and Working Conditions: • Provide an efficient and safe delivery of boxes to our depots within the NJ area, • Operates a refrigerated truck and also operates a hand truck to assist when making deliveries, • Deliver orders to the appropriate destination within a scheduled time, • Provide professional customer service, • Provide timely reporting to supervisors and assigned dispatchers regarding lateness, damaged or missing products, • Must be able to lift 50 pounds., • In a workday: standing/walking 6-10 hours or more, • Hand use: single grasping, fine manipulation, pushing and pulling, • Work requires the following motions: bending, twisting, squatting and reaching, • Exposure to FDA approved cleaning chemicals, loud noises, flashing lights, • Constant exposure to temperatures: <-10 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), • Ability to work in a wet and cold environment, • Ability to work a flexible schedule including nights, weekends, and holidays as needed, • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery, • Ability to work in other areas of the business as needed Qualifications: • Must embody and demonstrate company values and culture, • A minimum of 2 years of RECENT commercial truck driving experience, • No degree required, • Ability to clearly communicate and read in English, • Must be able to work weekends (Saturday & Sunday) and Holidays, • Must be able to work a flexible shift (mornings and/or evenings), • Ability to complete all basic and recurring training, • Must be able to deliver orders up to 50 lbs in weight to the appropriate destination within a scheduled time [this may include walking up or down several flights of stairs], • Must be comfortable interacting with customers, • Must have a strong commitment to customer service and safe, • Comfort /familiarity with basic smartphone operations, • Ability to utilize smartphones for two-way communication with our Operations Team, • Must embody and demonstrate company values and culture, • 21 years of age or older, • Must have a valid NY, NJ, CT driver license, • Ability to prioritize and make decisions independently, • Ability to navigate a route successfully & independently, • 3 points or less on a motor vehicle report, • No suspensions within the past 12 months and no more than 1 suspension in the past 3 years, • No more than 1 accident in the past three years, • Cannot have more than 3 moving violations within the past 3 years Why Join FreshDirect? · Time to Recharge: Enjoy generous Paid Time Off, Safe & Sick Leave, and Paid Holidays so you can rest, reset, and spend time on what matters most. · Comprehensive Health Coverage: We’ve got you covered with medical, vision, dental, and voluntary disability benefits designed to support you and your family’s well-being. · Future-Ready Finances: Build your future with our 401(k) plan and gain peace of mind with life insurance benefits. · Workplace You’ll Love: Our modern Bronx campus features a state-of-the-art facility, a full gym, an inviting cafeteria, and an employee market. We also provide free parking and a shuttle service from nearby MTA stations for an easy commute. · Growth & Development: Your career growth matters to us. We offer leadership development programs, plus exclusive tuition discounts through our partnerships with local colleges. Exclusive Perks: Get a 20% employee discount on FreshDirect online orders and our wine store. Shop amazing deals at our on-site employee market and join fun engagement events and vendor spotlights where you can sample the very best of what we offer. Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries. Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.

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  • Food Service Team Member
    Food Service Team Member
    hace 30 días
    $17 por hora
    Jornada completa
    Manhattan, New York

    We're having an OPEN CALL/OPEN HOUSE on Tuesday, October 13, Wednesday, October 14, and Thursday, October 15, 2026, from 3:00 PM to 5:00 PM at our location (25 E 51st Street, New York, NY 10022). Please bring a physical copy of your resume! We are quickly growing & hiring in NYC, NJ, & DC! Please note that this is a tipped position with a base rate of $17 + an additional $2 - $5 in tips/hour depending on location. (Total Compensation = $17 - $21+) Springbone Kitchen is looking for ambitious Team Members to join our growing team! Our ideal candidates have previous fast-casual restaurant experience and are trust-worthy, responsible, and reliable. The Team Member position is an exciting opportunity to show us your skills & grow within the company. We look forward to meeting you! About Us: Springbone Kitchen is a fast-casual restaurant company with locations in Manhattan, Brooklyn, New Jersey & Washington D.C. We value health & sustainability and are passionate about serving high-quality and affordable bowls, bone broth, smoothies, baked goodies, & more! Our Team takes the sourcing of both our ingredients & team members very seriously and we believe that great leadership begins with transparency, open communication, & mutual respect. What We Are Looking For: • A positive, energetic, & uplifting style, • Trustworthy, responsible, and reliable, • Well-adapted to fast-paced counter-service restaurant environments, • Ambition to take on more responsibility and be considered for further roles, • 1+ years of restaurant experience preferred, • Open availability REQUIRED What We Offer: • Unlimited Growth (More than half of our General Managers & Corporate Team began as Team Members/Service Managers!), • Consistent Schedule based on availability, • Reasonable Hours of operation to limit early-morning or late-night commuting (Store Hours: 10:30am-8:30pm. Working Hours: 8am-10pm), • Health Benefits, • 401k Retirement Savings Plan, • Paid Breaks, • Free Employee Meals, • Paid Training, • Flexible Schedule, • Birthday PTO, • Paid Sick & Family Leave, • Paid Jury Duty Leave, • Over-Time Pay What A Great Team Member Does: • Provide outstanding customer service & hospitality to our guests, • Ensure fantastic food quality, • Ensure a positive & friendly work environment, • Upholding NYC health & safety guidelines, • Learn all the moving parts of the restaurant including all stations (bowls, broths, register, dish, prep), • Maintain a clean work environment with the help of fellow managers & team members, • Continue learning and developing skills to fill future open positions We look forward to meeting you! *Springbone Kitchen is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and will provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment, in accordance with applicable law.*

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