Lincoln Customer Service Concierge
14 days ago
Jacksonville
Job DescriptionService BDC Representative (Business Development Center) Full-Time | Entry-Level Friendly | Growth-FocusedReady to launch your career in a fast-paced, people-driven environment? We’re looking for a motivated, tech-savvy, and energetic Service BDC Representative to join our team. If you’re organized, confident on the phone, and enjoy helping people, this is a great opportunity to build real-world skills and grow with a strong, established dealership.What You’ll Do: • Answer incoming service appointment requests via phone, email, and online scheduling platforms, • Proactively contact customers with open recalls to schedule service appointments, • Coordinate and manage mobile service appointments, including confirmations and follow-ups, • Provide status updates and maintain clear communication with customers, • Accurately document all appointments, conversations, and customer interactions in our system, • Work closely with the service team to ensure a smooth and positive customer experienceWhat We’re Looking For:, • Strong communication skills (written and verbal), • Highly organized and comfortable multitasking in a fast-paced setting, • Tech-comfortable — able to navigate multiple systems and software platforms, • Friendly, positive, and customer-focused mindset, • Self-motivated with a strong work ethic, • Previous customer service experience is a plus, but not requiredWhy This Is a Great Opportunity:We believe in developing talent from within. This role is an excellent starting point for long-term career growth in automotive operations, service management, or leadership. You’ll gain hands-on experience in customer communication, scheduling strategy, and dealership operations — skills that translate anywhere.We foster a team-oriented, high-energy culture where performance is recognized and advancement is real. If you’re looking for more than “just a job” and want a career path with clear growth potential, we’d love to meet you.Apply today and start building your future with us.