Representative - Guest Services
3 days ago
Las Vegas
Job DescriptionDescription: We are currently looking to hire exceptional customer focused individuals to join our team as Front Desk Attendants within Guest Services. Guest Services Front Desk Attendants will serve as an integral staple in welcoming and assisting our rink guests at City National Arena. Primary Responsibilities: • Greets, registers guests in programs, check-in people for skating, assists with requests in an efficient, warm, and friendly manner, • Sort, log, and sign for incoming mail and messages, • Records and communicates guests' special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner, • Answers the City National Arena general line and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures, • Check the City National Arena voicemail and email, • Knows general information and pricing of all City National Arena Programs. Also needs to know program beginning and end dates, as well as when sign-ups begin and end for those programs, • Maintains the cleanliness and organization of the front desk area, • High School diploma or equivalent, • Highly organized and detail-oriented and able to thrive in a fast-paced, intense environment, • Exhibit exceptional customer service, • Excellent verbal and written communication skills, • Ability to demonstrate a flexible can-do attitude The schedule may vary. Candidates must be prepared to work nights, weekends and holidays. Our Culture: • No Ego, 'We' not 'Me' approach to everything we do, • Positive Energy, • Relentless work ethic, • Ability to stand for extended periods at the front desk, • Frequent walking throughout the facility to assist guests and direct them to various arena areas, • Occasional sitting during administrative tasks, • Light to moderate lifting (up to 25 pounds) for skate rental equipment, supplies, and deliveries, • Manual dexterity for typing, operating point-of-sale systems, skate sizing equipment, and office equipment, • Visual acuity to read documents, computer screens, guest waivers, and written materials, • Hearing ability to communicate clearly with guests in person and via telephone in a potentially noisy environment, • Ability to work flexible schedules including evenings, weekends, and holidays as required by facility operations, • Professional customer service environment at the ice rink arena front desk, • Variable schedule including early mornings, evenings, weekends, and holidays based on rink programming and events, • Fast-paced environment requiring multitasking during peak times such as public skate sessions, hockey games, and special events, • Frequent interaction with skaters, parents, coaches, hockey teams, event attendees, management, and maintenance staff, • May require attendance at staff meetings, training sessions, or special arena events outside regular shifts, • Standard front desk equipment including computer, phone, printer, point-of-sale systems, and skate rental management systems, • Climate-controlled front desk area with occasional exposure to cold temperatures near rink entrance, • Exposure to varying noise levels during busy skating sessions, hockey games, and events Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations. FEG’s sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum. Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape. Equal Opportunity Statement Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment. Requirements: