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Job Description Customer Support Director Bitcoin Depot is seeking a dynamic, experienced and results driven professional to run its Customer Support operations. This Customer Support Director leads the Customer Support center agents to high performance and improved service quality across our crypto-related products and on behalf of our individual customers. This professional will assist in establishing support center objectives, provide agents with opportunities to expand their knowledge of products, services, and trouble-shooting approaches, analyze data and focus on improved performance and processes to optimize the support to customers. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We currently trade on the NASDAQ under the ticker symbol BTM. Responsibilities • Manage the Support Call Center and the agents supporting incoming calls from customers and 3rd party field service agents., • Manage team of agents in achieving metrics on outbound calls to recover customers that have experienced issues in completing transactions., • Manage team of agents in achieving quotas in successfully enrolling individual merchant locations to host our Bitcoin ATMs., • Ensure team members are achieving expected performance metrics such as monthly goals for call answer rates, ASA, AHT, availability, and service call resolution., • Drive the quality assurance (QA) function to ensure high levels of customer satisfaction and high data integrity, accuracy and completeness of all data captured during interactions., • Seamlessly integrate a mix of offshore and domestic contractors and employees into a coherent and high performing team. Continuously improve performance by hiring and training high quality agents., • Develop playbooks, processes, training and scripts on Bitcoin ATMs, Cryptocurrency transaction flows, compliance & identity verification, and other related issues to provide outstanding customer service to internal and external customers., • Manage data captured from the agents, prepare reports and analyze data to improve processes, ensure resources are properly allocated, maximize customer satisfaction, and optimize efficiency., • Partner with internal departments such as Product, Marketing, Operations, Compliance and Legal, etc., to re-engineer processes, transaction flows and customer communications to optimize customer experience., • Continuously benchmark Customer Care operations of industry competitors and stay one step ahead in the service provided by our Center., • Develop and report regularly on budget, forecasts, KPIs, and department goals as well as remediation efforts on variances., • 8 years' experience as a call center manager, • 11 years' experience in a call center environment or operations environment, • Experience managing outbound call center functions., • Experience with call ticket management/tracking systems, call center agent tracking/mgt systems, • Expert in MS Excel, • Salesforce experience preferred, • Experience with digital wallets, compliance support and the Bitcoin ecosystem, • Strong coaching and leadership skills, • Ability to motivate team members and to promote customer service and satisfaction within a Customer Care environment, • Ability to handle customer escalations and successfully de-escalate, • Exceptional organizational skills and driven by success, • 401K Matching, • Health benefits offered with a company contribution towards premiums, • Paid wellness membership, • Equity, • Paid time off & holidays

Job DescriptionAbout the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. About the Role: Reporting to the Senior Manager of Talent Acquisition, this position is responsible for managing and owning Talent Acquisition programs and projects, which enhance the candidate/stakeholder experience and directly impact the growth initiatives within the organization. In this role, you will create project plans, goals, and timelines, while also providing reporting and regular updates to ensure projects stay on track. You will own the end-to-end execution of projects, implementing process changes, and setting up system integrations. The Talent Acquisition Program Manager is responsible for the overall functionality of the company's recruiting tools and is the leader in creating and maintaining the highest standards of satisfaction in all talent acquisition areas. Responsibilities Include: • Orchestrate and lead TA and company initiatives involving TA, including owning the full project strategy and execution working cross functionally with multiple departments and teams., • Research talent acquisition solutions and collaborate on managing vendor relationships, and effectiveness of partnerships to make recommendations for optimization., • Own, configure, and continuously optimize the ATS (Greenhouse) and TA tech stack, including hands-on system configuration, workflow design, and feature implementation., • Create and maintain job posting templates and offer letter templates, as well as Talent Acquisition SOP documents., • Support recruiters and hiring managers with coordinating hiring events and coordination, • Develop and deliver regular and ongoing Talent Acquisition focused training for Octave's Hiring Managers and interview teams.., • Create, update, and maintain recruiting process documentation, team documentation and training materials; publish these materials on appropriate platforms., • Prepare and analyze weekly, monthly, and quarterly reports, to provide information to make business decisions., • Maintain compliance with federal, state, and local employment laws and regulations by partnering with people experience and legal team to ensure job postings, contracts, and offer letters are compliant., • Own, build, and optimize integrations across the TA tech stack (ATS, CRM, Sourcing tools, and automation platforms) and troubleshooting., • Manage and build tools such as:, • ATS (Greenhouse), • CRM (Gem), • Automation/integration tools and systems (Tray.io), • Scheduling tools, assessment platforms, and background check vendors., • Partner with other departments as needed to ensure seamless data flow and integrations (People Experience, IT, Product, etc.), • Monitor system utilization, data integrity, and reporting accuracy., • Build, maintain, and analyze cost-per-hire and other key Talent Acquisition metrics to drive data-informed decision making and optimize recruiting spend.Required Skills:, • Strong business acumen, skilled in working across cultures and teams, • Strengths in collaboration and influencing; effectively manage expectations and challenges with key partners, • Skilled in implementing sustainable improvements and operational efficiency, • Experience leading and managing complex projects in a systematic, outcome-oriented way, • Experience in training, coaching, and working closely with internal team on how to use ATS, recruit, and hire candidates, • Strong understanding of the recruitment process from the beginning of the "lifecycle" to the end, • Hands on experience with:, • ATS Platforms: Greenhouse, • CRM tools: Gem, • Automation and integration tools: Tray.io, • Ability to analyze sourcing methods and determine their effectiveness relative to the positions and their geographical locations, • Familiarity with reporting and analytics like: Looker, Tableau, or similar), • Proficient in or able to quickly learn collaboration, design, and interview platforms (Notion, Figma, Canva, Spark Hire), • Bachelor's degree or equivalent working experience, • Hands on experience in Talent Acquisition program/project management, including project planning methodologies and tools, • We're human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves., • People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen., • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better., • Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger., • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow., • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them., • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet., • Must be able to observe and communicate information on company provided laptop., • Move up to 10 pounds on occasion. Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave's legal duty to furnish information. Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. The salary range for Geo 1 (all states, excluding those in Geo 2 or Geo 3, and D.C.) is $85,600 - $95,000. The salary range for Geo 2 (CO, HI, MD, RI) is $94,200 - $111,900. The salary range for Geo 3 (AK, CA, CT, MA, NJ, NY, WA) is $98,400 - $116,900. All zones are eligible for equity in the form of stock options, plus target bonus incentives based on performance. Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. How We Use Technology in Hiring As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Application Instructions: Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.

Job DescriptionSalary: $150k - $170k Job Description Are you ready to be a part of a dynamic team that values excellence, integrity, and collaboration? Join us in our mission to provide technical augmented staffing solutions that will elevate your project to success. Our dedicated team believes in honesty, integrity, performance, partnership, and trust, ensuring long-lasting customer and employee relationships built on solid principles. By upholding the highest standards of quality and performance, we aim to achieve total customer satisfaction in the various markets we serve. We are seeking a talented Instrumentation and Controls Project Manager to join our construction management team in our Cartersville, GA project site. At Mundial, you will apply your knowledge, skills, and passion to make a difference in the lives of people, solving complex challenges related to mission critical facilities. In this role, you will lead specific construction site activities, including specific trades, and manage parts of the field operations on projects. Responsibilities • In this role, you will lead specific construction site activities, including specific trades, and manage parts of the field operations on projects, • Assume primary responsibility for activities associated with specific trades on assigned construction sites, • Lead assigned vendors and subcontractors, • Ensure achievement of safety objectives on assigned projects, • Interact with clients at the site on assigned projects and promote positive relationships, • Assist in the development and maintenance of preconstruction, construction, and closeout execution plans, • Support the Construction Manager in the development and maintenance of project schedules, including targeted and actual activity lists, durations, and sequencing logic, • Develop a working knowledge of the project budget for assigned trades and identify exceptions to the project budget throughout the execution of the project, • Assist in the development of change control documentation and related financial documentation, • Work with the Project Manager and Construction Manager to conduct pre-bid walk-through and descope meetings, • Manage subcontractor and vendor change requests, • Evaluate the legitimacy of the request in terms of contractual requirements and the validity of cost estimates, • Complete job safety analysis documentation and other safety documentation as required by the corporate safety program, • Assist the Construction Manager and Document Control to ensure that all submittals are distributed, reviewed, and stored to meet project and corporate requirements, • Review submittals as necessary to meet project requirements, • Support the Project Manager and Construction Manager in ensuring compliance of project activities with legal and regulatory requirements, • Oversees startup activities of assigned trades if included in the project scope, • Oversees commissioning activities of assigned trades if included in the project scope, • Relevant site safety qualifications (NEEBOSH, SMSTS, etc.) Qualifications • 10+ years of experience in construction site management, • Relevant site safety qualifications (NEEBO), • OSHA 30 or ability to obtain and maintain, • Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services

Job Description Immigration Law Firm We are seeking a Bilingual Front Desk Coordinator to serve as the first point of contact for clients and visitors in our law firm office. This is a high-visibility, client-facing role that requires professionalism, organization, and strong communication skills in both Spanish and English. This position offers stability, career growth, and the opportunity to contribute to meaningful work that impacts real families every day. Why Join Solano Law Firm? • Competitive pay: $17–$24 per hour, • Comprehensive medical coverage, • 15 PTO days + 13 paid holidays per year after 90 days, • Stable, full-time in-office role (Monday - Friday), • Growth opportunities within a growing legal organization, • Direct exposure to attorneys and leadership, • Professional development in legal operations and client service, • A supportive, high-performing team culture, • Meaningful work that impacts real families This is an opportunity to grow within a respected and expanding law firm, not just fill a front desk role. Compensation: $17 - $24 hourly Responsibilities: • Serve as the first point of contact for clients, visitors, and team members, • Manage a high-volume main phone line and direct calls appropriately, • Schedule consultations and maintain accurate attorney calendars, • Provide bilingual communication (Spanish/ English), updates, and information gathering, • Prepare meeting rooms and support daily office operations, • Maintain call logs and voicemail records, • Organize and manage physical and digital client files, • Prepare correspondence and translate documents as needed, • Handle incoming and outgoing mail and deliveries, • Provide administrative support, including data entry, document preparation, and coordination tasks, • Assist with internal scheduling, travel coordination, and firm events as neededQualifications:, • Fluent in Spanish and English (verbal and written required), • Minimum 3 years of receptionist or administrative experience, • Strong customer service and interpersonal skills, • Ability to multitask and prioritize in a fast-paced environment, • Close attention to detail and strong organizational skills, • Proficient in Microsoft Word, Excel, and Outlook, • High school diploma or equivalent required Preferred: • Experience in an immigration or law firm setting, • Experience handling high-volume phone systems, • Associate’s degree or higherAbout Company About Solano Law Firm We are a rapidly expanding immigration law firm propelled by a team that leads with compassion. We aim to surpass expectations for clients and our employees alike. Initiative, responsibility, and professional growth are the pillars of our culture. Legal Authority & Compliance Non-attorney support staff are prohibited from practicing law by the ABA’s Rules of Professional Conduct and State Bar Association rules. All work performed by the Consultation Specialist must be in support of and under the direct supervision of an attorney. The specialist must not provide legal advice, predict case outcomes, or recommend specific legal courses of action.

Job Description POSITION: Certified Medication Aide (CMA) TITLE OF IMMEDIATE SUPERVISOR: Health and Wellbeing Director DEPARTMENT: Resident Care STATUS: Non-Exempt / Hourly SUMMARY This position administers prescribed medications and treatments under the direct supervision of the Health and Wellbeing Director. In addition, this position will provide personal care service to the residents and perform related tasks at the community in accordance with the plan of care assigned by the Health and Wellbeing Director. QUALIFICATIONS AND EDUCATION REQUIREMENTS • High school diploma or GED, • Successful completion of a state approved nursing assistant training program and a state approved trained medication assistant program, • Good standing on the Georgia Certified Medication Aide Registry and have no record of being terminated for cause relating to the performance of medication aide tasks (Rule 111-8-63-.20 5a), • Current certification in medication administration. Must be able to submit written competency test and skills check-off list prior to assuming position, • Must successfully clear a background check, TB skin test or x-ray, and health screening, • Current CPR certification, • Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner PRINCIPLE DUTIES AND RESPONSIBILITIES • Administer physician ordered medication to resident's and maintain related medical records under the supervision of the Health and Wellbeing Director, • Verify identity of residents receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records, • Presents medication to resident and observes ingestion or other application, or administers medication, using specified procedures, • Takes vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions, • Documents reasons prescribed drugs are not administered, • Adheres to medication administration policy, • May receive supply of ordered medications and apportion, mix, or assemble drugs for administration to resident, • May record and restock medication inventory 5b. Participates in an annual CMA skills competency check which meets the requirements contained in the standardized clinical skills competency checklist used to certify medication aides. 5c. Successful demonstration of CMA skills during quarterly observations conducted by a licensed registered professional nurse or a pharmacist 5d. Follow state CMA protocols in order for the community to maintain compliance and successful completion of quarterly drug regimen reviews conducted by a licensed pharmacist 5f. Successfully completes an annual comprehensive clinical skills competency review. The skills competency checklist is administered by a Georgia-licensed registered nurse, pharmacist or physician. Testing includes observation and verbal testing scenarios o Administer insulin, epinephrine, and B12 pursuant to physical direction and protocol o Administer medications via a metered dose inhaler o Conduct finger stick blood glucose testing following established protocol o Administer a commercially prepared disposable enema ordered by a physician o Assist residents in the supervisor of self-administration of medications • Provides bed bath, shower or tub bath as appropriate, • Provides appropriate care of skin, hair, nails, mouth and feet, • Provides good body alignment, positioning, and range of motion exercises for non-ambulatory residents, • Assists resident in and out of bed and with ambulation, • Assists resident with use of bedpan, urinal, commode and bathroom, • Assists with feeding and dressing resident, • Monitors and records temperature, pulse, respirations and blood pressure, as directed by the HWD. Significant changes in the residents' condition will be reported to the HWD immediately, • Changes simple dressings and ostomy bags, • Change Colostomy bags, • Assist with catheter cares, • Reminds and assists resident in taking pre-measured medications, • Maintains an accurate and complete record of care provided and documents observations appropriately, • Performs various housekeeping duties related to resident care, • Responsible for maintenance of electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards, • Supports, instructs and educates the resident, family, and caregiver, • Provides personal care to the resident in a compassionate and understanding manner consistent with the Orchard philosophy, • Maintains the dignity of the resident, • Provides person-centered care across treatment settings to improve the quality of life, • Consults and collaborates with the interdisciplinary team and others involved in the resident's care, • Provides leadership oversight of team members and accountability to policies and procedures such as uniform, shift start times, absenteeism and professional interactions, • Focuses on solving conflict and not blaming, • Listens to others without interrupting and keeps emotions under control- Remains open to others' ideas and tries new things COMPETENCIES • Practices infection control and special precautions in all resident care duties, • Works with integrity; upholds organizational values, • Must be able to work semi-independently and have strong written and verbal communication skills, • Ability to read and interpret documents such as safety rules, operating procedures, policies and employee manuals, • Ability to write reports and correspondence, • Ability to speak effectively in front of others, • Ability to solve practical problems and deal with a variety of variables in situations, • High level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with residents' families and families experiencing loss, • Attention to detail to ensure accuracy, • Must be proficient in English and able to read, write and follow instructions in English (Rule 111-8-63-.20 2b):, • Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse) ORCHARD EXPECTATIONS: • Adheres to all Orchard policies and procedures, • Maintains absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules, • Displays a positive and professional image and attitude in all relationships with residents, families, peers and in the community- Outlined in detail in the employee handbook, • Maintains positive communication and team collaboration, • Serves as an ambassador for Orchard at all times, • Demonstrates ongoing responsibility for self-education, • Maintains resident and personal safety regarding occupational health and safety, • Attends regularly scheduled department meetings, • Responsible for maintaining all continuing education and training requirements for position, • Attends and participates in onsite training and continuing education as required, • Participates in safety program, as requested, • Cooperates to investigate employee injuries, • Promotes and support safety awareness and implement safety operations, • Participates in orientation of new employees, • Participates in volunteer orientations, training and education as requested, • Remains updated on all state regulations related to position, • Ensures compliance with all state and federal regulations (i.e. OSHA), • Participates in the risk management programs, • Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving, • Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents, • Follows Professional Dress Code policies as outlined in the employee handbook for community and department specific standards, • Adheres to Orchard's No Cell Phone policy as outlined in the employee handbook at all times, • Perform other related duties as assigned. ORCHARD STANDARDS All employees are expected to uphold the Orchard F-A-M-I-L-Y mission and vision. Love, Joy, Peace, Patience, Kindness, Gentleness, and Self-Control These are the fruits of the spirit you can expect from the Orchard F-A-M-I-L-Y values and best practices. F-A-M-I-L-Y First Impressions All are welcomed with an authentic and inviting experience into the beautiful, well organized, and relaxing home we share. Accountability and Integrity We value the ability of our team to be reliable, personally responsible, and to honor their commitment to residents, families, leadership and one another. Accountability involves a process of seeing the need, owning the next step, and staying solution focused. Meaningful Moments When it comes to creating a life worth living, each person has unique and individual needs. We are dedicated to creating purpose and wellbeing through connection with our team, local affiliates and organizations, and previous community relationships whenever possible. Information and Communication We believe knowledge is power and communication is the lifeline to effective collaboration. Learning and Leading Curiosity, willingness, and personal action create the professional path to achieving the orchard FAMILY of excellence. Yes "we can" Attitude With a can-do character we are committed to creative solution focused problem solving. ADA Requirements (essential functions) Physical Requirements Lifting More than 25 lbs, routinely More than 50 lbs, occasionally Transfer 150 lb. or greater resident weight Sitting 1 - 3 hours/day Standing 4 - 5 hour/day Walking 2 - 4 hours/day Bend, stoop, squat, and/or twist Repeatedly throughout day Climbing stairs Repeatedly throughout day Reaching 3 4 hours/day arms shoulder level Use of telephone 1 - 2 hours/day Working under pressure 3 4 hours/day Working rapidly for long periods 2 - 3 hours/day Use of keyboard/computer, printer, fax, copier 1 - 2 hours/day Position requires close work; finger dexterity; adequate hearing and vision (with or without correction). May occasionally work longer than 8 hours/day. Cognitive or Mental Requirements The following cognitive or mental requirements are necessary on a daily basis: • Critical thinking, • Reading, • Writing, • Mathematics, • Drawing conclusions from written or computer-generated materials, • Analyzing data or report information, • Implementing recommendations by coordinating persons and/or other resources, • Indoors, • Possible exposure to communicable diseases, • Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves

Job Description POSITION: Certified Medication Aide (CMA) TITLE OF IMMEDIATE SUPERVISOR: Health and Wellbeing Director (HWD) DEPARTMENT: Resident Care STATUS: Non-Exempt / Hourly SUMMARY This position administers prescribed medications and treatments under the direct supervision of the Health and Wellbeing Director. In addition, this position will provide personal care service to the residents and perform related tasks at the community in accordance with the plan of care assigned by the Health and Wellbeing Director. QUALIFICATIONS AND EDUCATION REQUIREMENTS • High school diploma or GED, • Successful completion of a state approved nursing assistant training program and a state approved trained medication assistant program, • Good standing on the Georgia Certified Medication Aide Registry and have no record of being terminated for cause relating to the performance of medication aide tasks (Rule 111-8-63-.20 5a), • Current certification in medication administration. Must be able to submit written competency test and skills check-off list prior to assuming position, • Must successfully clear a background check, TB skin test or x-ray, and health screening, • Current CPR certification, • Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner PRINCIPLE DUTIES AND RESPONSIBILITIES • Administer physician ordered medication to resident's and maintain related medical records under the supervision of the Health and Wellbeing Director, • Verify identity of residents receiving medication and record name of drug, dosage, route, and time of administration on specified forms of records, • Presents medication to resident and observes ingestion or other application, or administers medication, using specified procedures, • Takes vital signs or observes residents to detect respond to specified types of medication and prepares report or notifies designed personnel of unexpected reactions, • Documents reasons prescribed drugs are not administered, • Adheres to medication administration policy, • May receive supply of ordered medications and apportion, mix, or assemble drugs for administration to resident, • May record and restock medication inventory 5b. Participates in an annual CMA skills competency check which meets the requirements contained in the standardized clinical skills competency checklist used to certify medication aides. 5c. Successful demonstration of CMA skills during quarterly observations conducted by a licensed registered professional nurse or a pharmacist 5d. Follow state CMA protocols in order for the community to maintain compliance and successful completion of quarterly drug regimen reviews conducted by a licensed pharmacist 5f. Successfully completes an annual comprehensive clinical skills competency review. The skills competency checklist is administered by a Georgia-licensed registered nurse, pharmacist or physician. Testing includes observation and verbal testing scenarios o Administer insulin, epinephrine, and B12 pursuant to physical direction and protocol o Administer medications via a metered dose inhaler o Conduct finger stick blood glucose testing following established protocol o Administer a commercially prepared disposable enema ordered by a physician o Assist residents in the supervisor of self-administration of medications • Provides bed bath, shower or tub bath as appropriate, • Provides appropriate care of skin, hair, nails, mouth and feet, • Provides good body alignment, positioning, and range of motion exercises for non-ambulatory residents, • Assists resident in and out of bed and with ambulation, • Assists resident with use of bedpan, urinal, commode and bathroom, • Assists with feeding and dressing resident, • Monitors and records temperature, pulse, respirations and blood pressure, as directed by the HWD. Significant changes in the residents' condition will be reported to the HWD immediately, • Changes simple dressings and ostomy bags, • Change Colostomy bags, • Assist with catheter cares, • Reminds and assists resident in taking pre-measured medications, • Maintains an accurate and complete record of care provided and documents observations appropriately, • Performs various housekeeping duties related to resident care, • Responsible for maintenance of electronic medical records, assuring accuracy, completeness and compliance with regulations, certification standards, legal and ethical standards, • Supports, instructs and educates the resident, family, and caregiver, • Provides personal care to the resident in a compassionate and understanding manner consistent with the Orchard philosophy, • Maintains the dignity of the resident, • Provides person-centered care across treatment settings to improve the quality of life, • Consults and collaborates with the interdisciplinary team and others involved in the resident's care, • Provides leadership oversight of team members and accountability to policies and procedures such as uniform, shift start times, absenteeism and professional interactions, • Focuses on solving conflict and not blaming, • Listens to others without interrupting and keeps emotions under control- Remains open to others' ideas and tries new things COMPETENCIES • Practices infection control and special precautions in all resident care duties, • Works with integrity; upholds organizational values, • Must be able to work semi-independently and have strong written and verbal communication skills, • Ability to read and interpret documents such as safety rules, operating procedures, policies and employee manuals, • Ability to write reports and correspondence, • Ability to speak effectively in front of others, • Ability to solve practical problems and deal with a variety of variables in situations, • High level of interpersonal skills to handle sensitive and confidential situations and documentation, and interaction with residents' families and families experiencing loss, • Attention to detail to ensure accuracy, • Must be proficient in English and able to read, write and follow instructions in English (Rule 111-8-63-.20 2b):, • Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse) ORCHARD EXPECTATIONS: • Adheres to all Orchard policies and procedures, • Maintains absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules, • Displays a positive and professional image and attitude in all relationships with residents, families, peers and in the community- Outlined in detail in the employee handbook, • Maintains positive communication and team collaboration, • Serves as an ambassador for Orchard at all times, • Demonstrates ongoing responsibility for self-education, • Maintains resident and personal safety regarding occupational health and safety, • Attends regularly scheduled department meetings, • Responsible for maintaining all continuing education and training requirements for position, • Attends and participates in onsite training and continuing education as required, • Participates in safety program, as requested, • Cooperates to investigate employee injuries, • Promotes and support safety awareness and implement safety operations, • Participates in orientation of new employees, • Participates in volunteer orientations, training and education as requested, • Remains updated on all state regulations related to position, • Ensures compliance with all state and federal regulations (i.e. OSHA), • Participates in the risk management programs, • Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving, • Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents, • Follows Professional Dress Code policies as outlined in the employee handbook for community and department specific standards, • Adheres to Orchard's No Cell Phone policy as outlined in the employee handbook at all times, • Perform other related duties as assigned. ORCHARD STANDARDS All employees are expected to uphold the Orchard F-A-M-I-L-Y mission and vision. Love, Joy, Peace, Patience, Kindness, Gentleness, and Self-Control These are the fruits of the spirit you can expect from the Orchard F-A-M-I-L-Y values and best practices. F-A-M-I-L-Y First Impressions All are welcomed with an authentic and inviting experience into the beautiful, well organized, and relaxing home we share. Accountability and Integrity We value the ability of our team to be reliable, personally responsible, and to honor their commitment to residents, families, leadership and one another. Accountability involves a process of seeing the need, owning the next step, and staying solution focused. Meaningful Moments When it comes to creating a life worth living, each person has unique and individual needs. We are dedicated to creating purpose and wellbeing through connection with our team, local affiliates and organizations, and previous community relationships whenever possible. Information and Communication We believe knowledge is power and communication is the lifeline to effective collaboration. Learning and Leading Curiosity, willingness, and personal action create the professional path to achieving the orchard FAMILY of excellence. Yes "we can" Attitude With a can-do character we are committed to creative solution focused problem solving. ADA Requirements (essential functions) Physical Requirements Lifting More than 25 lbs, routinely More than 50 lbs, occasionally Transfer 150 lb. or greater resident weight Sitting 1 - 3 hours/day Standing 4 - 5 hour/day Walking 2 - 4 hours/day Bend, stoop, squat, and/or twist Repeatedly throughout day Climbing stairs Repeatedly throughout day Reaching 3 4 hours/day arms shoulder level Use of telephone 1 - 2 hours/day Working under pressure 3 4 hours/day Working rapidly for long periods 2 - 3 hours/day Use of keyboard/computer, printer, fax, copier 1 - 2 hours/day Position requires close work; finger dexterity; adequate hearing and vision (with or without correction). May occasionally work longer than 8 hours/day. Cognitive or Mental Requirements The following cognitive or mental requirements are necessary on a daily basis: • Critical thinking, • Reading, • Writing, • Mathematics, • Drawing conclusions from written or computer-generated materials, • Analyzing data or report information, • Implementing recommendations by coordinating persons and/or other resources, • Indoors, • Possible exposure to communicable diseases, • Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves