Operations Manager - Riverwalk Outlets | New Orleans, LA
6 days ago
New Orleans
Job DescriptionOperations Manager – Riverwalk Outlets | New Orleans, LA Location: Downtown New Orleans, LA • Employment Type: Full-time Lead Retail Property Operations in the Heart of Downtown New Orleans. Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Operations Manager to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management, vendor coordination, and operations leadership. About Riverwalk Outlets Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront, offering visitors and locals a unique mix of shopping, dining, and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards. Learn more: Position Overview The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff, managing vendors and contracts, overseeing building systems (including HVAC), and maintaining a clean, secure, and welcoming environment for tenants and guests. Key Responsibilities • Engineering & Maintenance Operations, • Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks., • Oversee preventative maintenance schedules, work orders, and parts inventory., • Coordinate vendor support for major repairs, special events, activations, and installations., • Approve staff schedules, PTO, and overtime for the engineering team., • Track budgets and plan capital improvements., • Vendor Management, • Respond promptly to maintenance and repair needs via email, phone, and onsite meetings., • Source quotes and manage third-party vendors for housekeeping, security, HVAC operations, and general repairs., • Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance., • Build strong vendor relationships and monitor performance through completion., • Property & Tenant Relations, • Oversee building systems (HVAC, fire systems, generators) and preventative maintenance., • Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces., • Respond to tenant requests within required timeframes; conduct daily property walkthroughs., • Support emergency response and after-hours incident management as needed., • Leasing Support, • Coordinate construction, store openings and closures, and punch list completion., • Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).Qualifications, • License Required: First-Class Stationary Air Conditioning License from the City of New Orleans., • License Desired: Journeyman Plumber or Master Plumber, Journeyman Electrician or Master Electrician., • Bachelor’s degree in Operations Management, Facilities Management, or related field preferred., • 2–5 years of experience in property operations, facilities management, or related roles., • Proficiency in Microsoft Office Suite; strong communication and problem-solving skills., • Ability to work independently, manage changing priorities, and collaborate across teams.Benefits, • Medical, Dental, and Vision Insurance (100% employer paid), • Generous Paid Time Off, • Basic Term Life / AD&D and Long-Term Disability (100% employer paid) Powered by JazzHR TJldcLAKG9