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Job Description Location This position is 100% in-office and reports to our facility on site in Syracuse, NY. Job Summary This is the accounting position you have been searching for. Rapid Response Monitoring is looking for an individual to join our billing team. As a billing support specialist, you will play a critical role in ensuring accurate billing processes and maintaining customer accounts. This position requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem-solving and working with customers to resolve issues, this role will be a great fit for you. Salary Range $23.00 to $30.00 per hour, based on experience Hours Monday-Friday, 8:00am-5:00pm Responsibilities • Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans., • Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval., • Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors., • Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues., • Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements., • Assist with audits as directed by the Accounts Receivable Supervisory team., • Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates., • Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable., • Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors., • Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and escalate complex issues to the Accounts Receivable Supervisory team when necessary., • Assist in developing and implementing new billing procedures., • Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team., • Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner., • Provide general administrative support to the department. Qualifications Basic Qualifications • Associate’s degree in business or related field., • Proven experience as a data entry clerk., • Proven ability to adapt to new software and changing office environment., • Solid understanding of basic accounting principles, fair credit practices and collection regulations., • Successfully clear drug screen and background check to meet industry and security licensing requirements Preferred Qualifications • Bachelor’s Degree, • Ability to effectively communicate verbally and in writing., • Experience with customer service and have ability to negotiate., • Strong organizational skills with the aptitude to pay attention to detail., • Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint). What awaits you at Rapid Response • Annual salary increases, • Medical, Dental, Vision, and 401k, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR10

Job Description Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: • $22.00 per hour, • Second Shift, Third Shift, & Weekend Shift Differentials, • Full-time: $500 hiring bonus after 6 months of employment!, • Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America, • Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds., • Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations., • Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism., • Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals., • Versatile – Prepared and ready to handle inbound and outbound calls and alarms, • Cool-headed and calm – You’re the person others turn to in a crisis., • Detail- oriented – You notice what others miss., • Tech-savvy – You’re comfortable navigating computer systems and multi-tasking, • Reliable – You show up, stay alert, and handle your shift like a professional, • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service, • Proficient computer, written, and verbal skills, • Paid new hire training, • Shift flexibility (night owls and weekend warriors welcome), • Annual salary increases and performance bonuses, • Medical, Dental, Vision, and 401k, • Additional compensation for special skills, particularly: bilingual in Spanish, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR3

Job Description STATUS: Full-Time / Non-Exempt REPORTS TO: Branch Manager LOCATION: Erie Boulevard, Syracuse HOURS: 37.5 hours per week COMPENSATION: The starting hourly wage for this position is expected to be $20.50-$21.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. SCHEDULE*: Monday 8:45 – 4:15 / Tuesday 8:45 – 4:15 / Wednesday 9:45 -4:15 / Thursday 8:45 – 5:15 / Friday 8:45 – 6:15 / Saturday 8:30 – 1:30 *Schedule may vary based on business need, Monday – Saturday, with a day off during the week. Position Overview The primary function of the Member Service Specialist (MSS) is to uncover members’ needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Member Service Specialist provides members with accurate information, regarding the credit union’s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. Essential Functions Member Service Desk: • Promote and cross-sell credit union products and services that best suit our members’ needs., • Meet sales goals as determined by management., • Initiate contact with members to discuss unaddressed needs., • Ask for business referrals from satisfied members., • Display excellent interpersonal and telephone skills, with the ability to interact professionally and effectively with members face to face, and over the telephone., • Process member transaction requests accurately and efficiently. Transactions at the member service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc., • Responsible for balancing daily work., • Build in next steps with members to address future needs., • Research and resolve member questions, problems, and complaints by either telephone, written correspondence or in person., • Adhere to credit union and departmental policies and procedures., • Accurately process transactions., • Adhere to credit union policies and branch/departmental procedures., • Make appropriate and timely suggestions about products and services to members., • Make effective referrals to other specialists when appropriate. Other • Update and document information learned about members on the system., • Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day., • Assist in various duties upon management’s request., • Participate in special projects as assigned by management., • Work overtime when requested by management. Qualifications Education/Experience: An equivalent combination of the following: • High School Diploma/Equivalency required., • Minimum one-two years’ prior Teller experience., • Prior sales experience preferred. Skills • Strong math and keyboarding skills., • Effective communication skills, including listening skills, to build relationships and member loyalty., • Excellent interpersonal skills to create positive member experience., • Ability to cross-sell products and services., • Strong attention to detail and excellent organizational skills. Working Environment • Must be able to sit and or stand for an extended period of time in a normal office environment., • Occasional lifting required., • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: • $22.00 per hour, • Second Shift, Third Shift, & Weekend Shift Differentials, • Full-time: $500 hiring bonus after 6 months of employment!, • Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America, • Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds., • Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations., • Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism., • Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals., • Versatile – Prepared and ready to handle inbound and outbound calls and alarms, • Cool-headed and calm – You’re the person others turn to in a crisis., • Detail- oriented – You notice what others miss., • Tech-savvy – You’re comfortable navigating computer systems and multi-tasking, • Reliable – You show up, stay alert, and handle your shift like a professional, • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service, • Proficient computer, written, and verbal skills, • Paid new hire training, • Shift flexibility (night owls and weekend warriors welcome), • Annual salary increases and performance bonuses, • Medical, Dental, Vision, and 401k, • Additional compensation for special skills, particularly: bilingual in Spanish, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR3

Job DescriptionOverview Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Allied Universal® is hiring a Client Event Operations Manager. In partnership with Branch and functional leadership, the Client Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for which the Client Event Operations Manager is responsible. RESPONSIBILITIES: • Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce, • Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings, • In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager, • Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc., • Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals, • Selection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans, • Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses, • Submission of procurement orders, • Make productivity and cost reduction recommendations to management, • Act as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times., • Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy, • Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution, • Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards, • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner, • High school diploma or equivalent, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Prior work experience as a team leader, preferably in event, customer, or protective services industry, • Proven ability to influence key business partners, • Ability to build strategic vision and drive organizational change, • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas, • Advanced computer skills and proficiency, • Strong inter-personal and networking skills with a strong ability to work in a team environment, • Ability to multi-task, discerns patterns in detail, • Excellent oral and written communication skills, • Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies, • Planning and organizing, • Proficiency with Microsoft Office and/or Google Applications, • Problem solving skills, • Coaching, mentoring, motivating skills, • Active listening skills, • Able to assess and evaluate situations effectively, • Able to synthesize facts, concepts, principles, • Able to identify critical issues quickly and accurately, • Able to compile, sort, and interpret data, • Research and investigation skills, able compile information into concise reports, • Write informatively, clearly, and accurately, • Setting and achieving goals, • Teamwork skills, • Negotiation skills, • Forecasting; predicting skills, • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone, • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field, • Bachelor's degree in protective service, business, or related field, • Associate's degree (or 60 credits) in criminal justice with current or prior active military service, • Previous verifiable event security experience, • Previous verifiable private/corporate security experience, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1495732

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Healthcare Patrol Specialist in Syracuse, NY, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Patrol Unarmed Officer with Allied Universal in a healthcare location, you will monitor and patrol designated areas, remaining visible to help deter security-related incidents while offering exceptional customer service. This is a driving post, so a valid driver's license is required. Join a team that values agility, reliability, innovation, and a people-first culture, where you will play a vital role in creating a secure environment through teamwork and integrity. Position Type: Part Time Pay Rate: $24.21 / Hour Job Schedule: DayTimeTue06:00 AM - 02:00 PMWed06:00 AM - 02:00 PMThur06:00 AM - 02:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Provide customer service by carrying out security-related procedures and site-specific policies, as well as responding to emergencies as needed., • Respond to incidents and critical situations in a calm, problem-solving manner within the healthcare environment., • Conduct regular and random patrols throughout the facility and its perimeter to help to deter unauthorized activity and maintain a visible Allied Universal presence., • Observe and report any unusual activity, hazards, or maintenance issues encountered during patrols to the appropriate personnel., • Assist with access control by monitoring entrances, exits, and visitor activity as required by location policies., • Support healthcare staff, patients, and visitors by providing directions and responding to requests for assistance when appropriate., • A valid driver's license is required in the state where the job is located., • A New York State Security Guard License is required., • At least 6 months of security-related experience is required., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1486190

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Access Control Specialist in East Syracuse, NY, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As an Access Control Officer with Allied Universal, you will monitor entry points and conduct routine patrols at a busy logistics and distribution location. Your presence will help to deter security-related incidents, while your commitment to exceptional customer service and clear communication supports a positive environment. Join a team that values agility, reliability, and innovation, where people come first and integrity guides every action. Position Type: Full Time Pay Rate: $17.19 / Hour Job Schedule: DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PMFri03:00 PM - 11:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance., • Monitor and control access to the location, verifying credentials of individuals entering and exiting the premises to help to deter unauthorized entry., • Provide customer service by assisting employees, visitors, and/or delivery personnel in accordance with site-specific policies and procedures., • Carry out security-related procedures, including documenting incidents and reporting unusual activities or conditions to appropriate personnel., • Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols., • Conduct regular and random patrols of the facility and surrounding perimeter to help to deter potential security-related risks., • Support emergency response activities as required by the site and Allied Universal guidelines., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1496019