Bilingual Experience Concierge (Remote | Wednesday-Sunday)
26 days ago
Plano
Job DescriptionDescription: Do you have a warm, professional presence and enjoy helping people through thoughtful, high-quality support? Enchanted Fairies is looking for a Bilingual Experience Concierge to join our team and support families throughout their client journey. This is a full-time remote role for someone based in the U.S. or Puerto Rico who thrives in a fast-paced, team-oriented environment and is confident handling communication across multiple channels. Schedule: • Wednesday–Sunday, • Training (first 3 weeks): 9:00 AM–6:00 PM CDT, • Manage inbound and outbound calls, • Respond to emails, texts, live chat, and social media inquiries, • Support communication across Slack and internal teams, • Schedule and reschedule photo sessions and premieres, • 90%+ monthly CSAT, • 90%+ connect rate, • 10% or less missed call rate, • Timely responses during business hours:, • Guest inquiries within 2 hours, • 1–3 years of experience in customer service, concierge support, scheduling, logistics, call center, or omnichannel support, • High school diploma or equivalent, • Comfortable with tools like Google Suite, Zoom, Slack, and learning new systems, • Experience handling internet-based calls and omni-channel communication, • Typing speed of 50+ WPM, • Kind, empathetic, and emotionally aware, • Adaptable and organized, • Collaborative and accountable, • Receptive to coaching and feedback, • Prefer a transactional approach to customer service, • Struggle with change or feedback