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Job Description Overview With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit . Responsibilities The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). • Greeting guests., • Answering questions - accurately and politely., • Answering the phone., • Making proficient sales transactions - using a point-of-sale system., • Handling cash and other forms of payment., • Maintaining proper cash drawer balances., • Directing guests to areas/restrooms., • Demonstrating impeccable product knowledge., • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits., • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)., • Maintaining a clean and organized store., • Maintaining proper product stock levels – through retail pulls & inventories., • Displaying Retail product – through HRC’s visual display standards., • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc., • Assuring the complete satisfaction of each and every guest., • Creating memorable experiences., • Entertaining guests to create “Raving Fans”. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Remaining calm in a hectic, fast-paced atmosphere., • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests. PHYSICAL DEMANDS • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time. ADDITIONAL REQUIREMENTS • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines., • Practicing all general safety & sanitation standards., • Recycling products, where possible., • Maintaining HRC’s 5 core Values and Mission Statement.

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). • Opening doors, where applicable, • Welcoming and thanking guests, • Answering questions - accurately and politely, • Maintaining a clean and organized waiting area, • Answering the phone, • Directing guests to areas & restrooms, • Providing security for co-workers, guests and celebrities, • Assisting servers, bussers and managers, • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc., • Assuring the complete satisfaction of each and every guest, • Creating memorable experiences, • Entertaining guests to create “Raving fans” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • High School diploma or GED SKILLS • Remaining calm in a hectic, fast-paced, • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency., • Displaying a positive and outwardly friendly attitude toward guests and co-workers. PHYSICAL DEMANDS • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time, • Ability to sit for extended periods of time, • Ability to make repeating movements of the arms, hands, and wrists, • Ability to express or exchange ideas verbally and perceive sound by ear, • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds, • Ability to turn or twist body parts in a circular motion, • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment, • Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTS • Maintaining a well-groomed appearance (“having a plan”)., • Following all uniform guidelines, • Practicing all general safety & sanitation standards, • Recycling products, where possible, • Maintaining HRC’s 5 core Values and Mission Statement, • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities Even though kitchen employees may not come into direct contact with guests, their responsibilities are key to the Cafe’s success. At Hard Rock, cooks will be considered all-around culinary employees. • Making prep recipes and menu products to spec, • Properly labeling, dating, covering and refrigerating prepped items for the line, • Performing opening, closing & side duties – setting up, stocking, and breaking down all kitchen equipment and prep, and line stations, • Maintaining a clean and organized kitchen, and line, • Practicing safety and sanitation standards, • Having a sense of urgency, • Properly reading items printed on order tickets or automated Kitchen Display System, • Assembling orders - double checking product quality and specs, • Demonstrating impeccable product knowledge, • Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures, • Communicating professionally with co-workers and Front-of-the-House staff, • With competitive pay wage of up to $15+/hr. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, & CERTIFICATIONS • Minimum 1-2 years of experience (experience requirements may vary by location), • High School diploma or GED equivalent, • Remaining calm in a hectic, fast-paced atmosphere, • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency, • Displaying a positive and outwardly friendly attitude toward guests and co-workers, • Maintaining HRC’s 5 core Values and Mission Statement PHYSICAL DEMANDS • Ability to move throughout the Corporate office and Cafes during visits (standing, walking, kneeling, bending, etc.) for extended periods of time, • Ability to make repeating movements of the arms, hands, and wrists, • Ability to express or exchange ideas verbally and perceive sound by ear, • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders, • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds, • Ability to turn or twist body parts in a circular motion, • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment ADDITIONAL REQUIREMENTS • Maintaining a well-groomed appearance (“having a plan”), • Following all uniform guidelines, • Practicing all general safety & sanitation standards, • Recycling products, where possible

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities Basic functions of a Line Cook: • Making prep recipes and cooking menu products to spec, • Receiving and ordering product, • Properly labeling, dating, covering and refrigerating prepped food items for the line, • Performing opening, closing & side duties – setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations, • Maintaining a clean and organized kitchen, line, expo, dish room and back dock, • Practicing safety and sanitation standards, • Having a sense of urgency, • Properly reading items printed on order tickets or automated Kitchen Display System, • Assembling orders - double checking product quality and specs, • Demonstrating impeccable product knowledge, • Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures Qualifications Job Requirements include: • Previous Line Cook experience required, • Standing or moving, for long periods of time, • General knowledge of all safety & sanitation standards, • Recycling products, where possible, • Remaining calm in a hectic, fast-paced atmosphere, • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency, • Displaying a positive and outwardly friendly attitude toward guests and co-workers