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Balsamo® is a worldwide Mobility Management and chauffeured services group. Every day, we collaborate with our customers and their guests, supporting them with the organization of mobility on occasion of major worldwide events, business travel, and diplomatic services. Our mission: to provide the best mobility experience everywhere in the world. We are currently seeking two dynamic individuals to join the Balsamo® team as Operation Employee at our workplace in New York City, NY. Objective: Coordinate and oversee service execution to ensure a flawless experience for clients. Main Responsibilities: - Monitor real-time service execution. - Communicate with drivers, clients, and stakeholders to ensure accuracy and quality. - Quickly and efficiently resolve last-minute issues. - Manage driver schedules and availability. - Ensure every journey meets the high standards required by the brands. Essential Requirements - Excellent problem-solving skills, especially under last-minute conditions. - Strong attention to detail and service quality. - Ability to multitask and manage multiple operations simultaneously. - Willingness to work shifts, including night shifts (Monday to Friday). - Solid knowledge of IT tools for service tracking and coordination. Preferred Requirements: - Initiative and ability to work under pressure. - Additional language skills. - Flexibility with working hours. Sales Specialist Objective: Acquire and manage high-profile clients, ensuring tailored solutions for their mobility needs. Main Responsibilities: - Develop and maintain relationships with existing and new clients. - Create customized proposals for chauffeur services. - Collaborate with the operations team to ensure service quality. - Monitor customer satisfaction and suggest improvements. - Achieve sales targets and contribute to business growth. Essential Requirements: - Strong interpersonal and negotiation skills. - Ability to create tailored solutions for high-end clients. - Problem-solving mindset, especially in dynamic situations. - Goal-oriented with a proactive approach. Preferred Requirements: - Additional language skills. - Experience in luxury services or mobility industry. - Flexibility with working hours. Profile: The ideal candidate will possess good communication skills, the ability to plan their work effectively, and a strong predisposition to work in a team. Application Process: Selected candidates will be contacted to arrange an in-person interview at our offices located at 401 Park Ave S, New York, NY 10012. Career Growth Opportunities: Our New York office is a dynamic and growing environment. Employees with aspirations for growth have opportunities for career advancement and domestic/international business travel to follow on-site projects. Work Environment: We require flexible working hours, with the 40 weekly hours arranged in shifts from Monday to Sunday. There is also the possibility of remote work options one day per week. We offer matching 401(k) contributions and medical coverage. This application is addressed to all genders.

PLEASE DO NOT APPLY IF YOU CANNOT WORK A FLEXIBLE OVERNIGHT SCHEDULE INCLUDING WEEKENDS, PLEASE. Job Summary We are seeking a dedicated Overnight Facilities Operations Associate to join our team. In this role, you will oversee the load-in and load-out processes for events, ensuring that everything runs smoothly and efficiently. As the primary point of contact for vendors and clients during overnight hours, you will address inquiries and resolve issues to facilitate successful event execution. Your attention to detail and commitment to maintaining an orderly process will be essential in providing a positive experience for all stakeholders. What you will do... - Oversee and coordinate all load-in and load-out activities for events during overnight hours, ensuring timely and efficient operations. - Serve as the main point of contact for vendors and clients, providing information and addressing questions or concerns as they arise. - Monitor event setups and ensure compliance with safety regulations and venue standards. - Assist with equipment handling, setup, and teardown as needed, maintaining organization and cleanliness throughout the venue. - Collaborate with other Facilities team members, General Managers, and the Director of Operations to develop and implement event logistics plans. - Document and report any issues or incidents during events, ensuring effective communication with relevant team members. - Ensure that all areas are secure and properly maintained throughout the overnight shifts. - Provide excellent customer service and support to vendors and clients, enhancing their overall experience. What you need to bring... Qualifications: - High school diploma or equivalent; relevant experience in event management or facilities operations preferred. - Flexible schedule, with availability to work overnight shifts, including weekends and holidays as needed. Weekend flexibility on Friday and Saturday nights is key. - Strong communication skills, both verbal and written, with a customer service-oriented mindset. Strong skills in keeping situations calm and on track, with good de-escalation abilities required. - Spanish-speaking abilities are highly preferred for seamless communication with vendors and team members. - Ability to work independently and collaboratively in a fast-paced environment. - Positive attitude, excellent organizational skills, and strong attention to detail. - Professional appearance and willingness to wear a company uniform required. - Tech savvy – Basic familiarity with Gmail, Sheets, etc., to stay organized. - Ability to lift and move 50 pounds as needed.