Call Centre Agent
7 days ago
Jacksonville
Job Description BCforward is currently seeking a highly motivated Call Centre Agent for an opportunity in Jacksonville, FL 32256 Job Details: Job Title: Call Centre Agent Location: Jacksonville, FL 32256 Duration: 3 months contract and the possibility to be extended the contract. Pay Rate: $21.45/hr on W2 Job Description: • These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties, such as receiving calls and requests from the general public, real estate agents/brokers, or other agencies. The type of request may depend on the business segment; for example, escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax, or foreclosure transactions. Insurance businesses may receive policy or claims-related inquiries. PISG & SMS may receive technical-related questions. These jobs are generic for broad applicability across the organization., • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls, queries, and problems., • Verifies contacts and account information., • Examines customer problems and implements appropriate corrective action to respond to customer requests., • Escalates queries/requests for action, as appropriate, to Supervisor and/or Field locations for immediate action., • Maintains and creates logs, reports, records, and files., • Investigates, analyzes, coordinates, and tracks complex customer issues and problems., • Makes proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution., • May interface with offshore call centers to answer questions on processes or specialized situations., • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments., • May perform order fulfillment: receive orders, reconcile information, track on spreadsheets, and follow up with customers., • Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role., • Calls and issues are predominantly routine but may require deviation from standard screens, scripts, and procedures., • May assess needs and suggest/promote alternative products and services., • Follows established company/department guidelines and procedures and may make recommendations to department policies and procedures., • Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction., • Coordinates with other functions/departments as required. Skills: • High School diploma or equivalent. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.