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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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  • Restaurant General Manager
    Restaurant General Manager
    hace 2 meses
    $70000–$90000 anual
    Jornada completa
    Manhattan, New York

    Position Overview: We are seeking a dynamic and experienced General Manager to lead the daily operations of our restaurant. The ideal candidate is passionate about hospitality, driven by excellence, and skilled at managing teams, optimizing performance, and ensuring an outstanding guest experience. Key Responsibilities: 🔹 Operations Management Oversee all front-of-house and back-of-house operations. Ensure smooth service during all shifts and maintain high standards of cleanliness, safety, and presentation. Manage inventory, food and beverage ordering, and vendor relationships. 🔹 Team Leadership Hire, train, supervise, and motivate restaurant staff. Foster a positive team environment and maintain high employee morale. Conduct regular performance evaluations and provide coaching. 🔹 Guest Experience Maintain a strong presence on the floor to interact with guests and resolve any issues promptly. Implement service standards to ensure an exceptional dining experience. Respond to guest reviews and feedback professionally and constructively. 🔹 Financial Management Monitor daily sales, labor costs, and overall profitability. Create and manage budgets, sales forecasts, and weekly/monthly reporting. Identify opportunities to reduce costs without compromising quality or service. 🔹 Compliance & Standards Ensure compliance with health, safety, and labor regulations. Maintain proper licensing and permits (e.g., food handling, liquor). Qualifications: 3–5+ years of management experience in a high-volume restaurant or hospitality environment. Strong leadership and organizational skills. Excellent communication and problem-solving abilities. Proficient in POS systems, inventory software, and Microsoft Office/Google Suite. Food Safety Manager Certification preferred. Compensation & Benefits: Competitive salary + performance-based bonuses Paid time off Health benefits (if applicable) Staff meals & dining discounts Opportunities for advancement

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