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Key member of the marketing team responsible for managing the digital marketing programs to support the retail, at-home, and ecommerce business units. He/she will help manage the paid search, email marketing, social media and other digital programs that are important part of overall marketing effort. Digital Marketing Analyst must be hands-on, very analytical and have relevant digital marketing experience in a multi-location retail or service business. Responsibilities: • Direct and manage digital marketing programs including paid search, email marketing, paid social, etc. and coordinating these to support the promotional marketing calendar, • Analyze all results and attribute marketing spend to traffic and sales, • Use SEO and SEM to drive organic and overall website traffic, • Direct and manage all social media efforts with the goal of developing brand ambassadors, brand influencers and indirect referrals, • Monitor competitive activity and develop counter programs to ensure pre-eminence of the BTG brand online, • Led effort to analyze marketing metrics to identify cause-effect relationships and suggest ways to utilize these insights in new campaigns, • Work with other marketing managers to develop and implement marketing campaigns that drive traffic and sales, • Work with creative team to create digital marketing content, • Work with other marketing manager to design consumer research that offer insight into customer behavior and recommend programs that attract new customers Requirements: • Bachelor degree in marketing, economics, mathematics, statistics, sciences or engineering, • 3+ years’ experience in digital marketing in retail, consumer product/service, consulting business, • Multi-channel marketing experience generating and tracking leads, traffic, etc., • Experience in data-driven business culture; experience measuring and attributing marketing spend to results, • Experience with SEO, PPC, content marketing, paid search and social marketing, • Working knowledge of database marketing, email marketing, statistical analysis, • Strong analytical, problem-solving, data manipulation and planning skills, • Strong computer skills including (Excel, Google Analytics, relational databases etc.), • Entrepreneurial, hands-on, and able to work independently, • High level of self-motivation and intellectual curiosity, • Good oral and written communication skills We will invest roughly 3 months setting up the Digital Marketing Analyst for success at BTG. He/she needs to develop a strong knowledge of sales, business and marketing process and relationships and strong instincts for the brand and business. Development plan will be individualized, but will include time in stores understanding the customer, how product is sold, and BTG’s competitive advantage.

Company Overview: Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives. Position Overview: UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders. Job Responsibilities: • Analyze customer inquiries, various types of feedback. and related data., • Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries., • Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency., • Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP., • Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC., • Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues., • Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience., • Is up to date and understanding of industry fraud trends, • Skills in defining requirements for operational changes or service improvement, • Capability to adhere to team processes and standards, while leading process improvement efforts., • Ability to work in a fast-paced environment while maintaining a high level of attention to detail., • Other duties as assigned by supervisor Requirements: • Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar, • Minimum 2-3 years of experience in Logistics or E-commerce is preferred, • Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools, • Flexibility and agility to adapt to changing and evolving business requirements and objectives., • Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic., • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally., • Regular, dependable attendance and punctuality is required Salary: $92,000 - $97,000 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Vice President Marketing Vice President of Marketing is responsible for developing a 360-marketing plan and leading and leading a marketing team that supports growth of the retail, shop-at-home, and trade business units. He/she is responsible for developing and executing a comprehensive strategy that builds new customers and drives sales across all channels. He/she must have keen insight of Blinds to Go business and brand strategy and be able to balance short-term results with long-term brand positioning. He/she must be a hands-on manager, an astute analyst and good strategist. He/she must have relevant experience in a multi-location retail or service business with knowledge of lever to drive store traffic and shop at home leads. Responsibilities: · Direct and a manage internal marketing team that includes digital marketing manager and analyst, social media team, creative team, web development team, and regional marketing managers · Develop a 360-marketing plan and calendar that drive business short-term and build brand · Monitor competitive activity and develop counter programs to ensure pre-eminence of the BTG brand online · Develop and sustain a culture that values analytical problem-solving, collaboration, ownership and accountability · Work with other department to lead programs and activities that contribute to growth of business and brand Requirements: · Bachelor’s or master’s degree in marketing, communications, or cognitive sciences, mathematics, statistics, sciences or engineering · 10+ years experience in digital marketing in retail, or consumer product/service business · Multi-channel marketing experience · Experience with SEO, PPC, content marketing, paid search and social marketing · 5+ years management and leadership experience · Working knowledge of database marketing, email marketing, statistical analysis · Strong analytical, problem-solving, data manipulation and planning skills · Strong computer skills including (Excel, Google Analytics, relational databases etc.) · Entrepreneurial, hands-on, and able to work independently · High level of self-motivation and intellectual curiosity · Good oral and written communication skills We will invest 6-9 month onboarding this senior manager to ensure their long-term success at Blinds to Go. He/she Will develop a strong knowledge of sales, business and marketing process and relationships and strong instincts for the brand and business. Development plan will be individualized, but will include time in stores understanding the customer, how product is sold, and BTG’s competitive advantage and mentoring from business owners.

Job Description Hi, we're Nuts.com! Nuts.com is a self-funded, profitable, rapidly growing multi-channel DTC specialty food and wellness company with over 550 people on our team. We're changing the landscape of snacking on nuts, dried fruit, chocolate and more! We planted our roots in Newark, New Jersey during the Great Depression, selling premium nuts on Mulberry Street's open-air market. We've come quite a long way since then, taking our multi-generational family business online in 1999. Even after 96 years, we continue to pride ourselves in expertly sourcing the highest quality foods and treating our customers like family. What's our team like? We're driven, collaborative and entrepreneurial. Energy and passion power our business and we look for candidates who share in that excitement to help us continue to build something special. The Role At Nuts.com, we love our customers, and we love the data that tells their story. We're building our business on that foundation of data—and we're looking for a Senior Data Analyst to help us make it faster, more reliable, and more insightful. As a Senior Data Analyst, you'll sit at the intersection of data, strategy, and storytelling - turning complex datasets into actionable insights that shape decisions across Marketing, Product, Finance, and Operations. Reporting into the Manager of Data & Analytics, you'll own analyses from end to end: defining the question, querying data using SQL and dbt models, visualizing trends in Looker, and delivering recommendations that drive measurable business outcomes. You'll collaborate closely with data engineers to ensure reliable pipelines, and partner with business stakeholders to translate analytical findings into strategies that improve acquisition, retention, and profitability. This is a highly visible role for someone who loves both the technical side of analytics and the art of communicating insights that move the business forward. We have thousands of items, data-driven fulfillment centers, a robust order management system, an exhaustive tagging footprint, a growing number of media outlets, and happy, engaged customers... If you're already imagining all the cool stuff we'll be able to build with that, then we should talk. What You'll Do • Own Analytical Insights: Lead end-to-end analysis from defining the business question to delivering actionable insights that drive revenue, retention, and profitability across DTC and B2B channels., • Design & Build Reports: Develop intuitive, scalable dashboards and reports in Looker, ensuring stakeholders have clear visibility into key KPIs across Marketing, Merchandising, Product, Operations, and Finance., • Model & Transform Data: Collaborate with data engineers to define data models in dbt and write performant SQL that powers clean, reliable datasets for analytics., • Drive Business Performance: Analyze customer behavior, campaign performance, and product trends to identify growth opportunities and operational improvements., • Collaborate Cross-Functionally: Work closely with product managers, marketers, merchants and finance partners to translate insights into strategic actions and measurable outcomes., • Experiment & Test: Design, analyze, and interpret A/B and multivariate tests to measure the impact of product changes, promotions, and customer experiences - partnering with stakeholders to turn experiment results into scalable business strategies., • Education & Experience: Bachelor's degree in Finance, Computer Science, Economics, Statistics, or a related analytical field, with 4–6+ years of experience in a data or analytics role., • Technical Mastery: Advanced proficiency in SQL and strong fluency in Python for data transformation, automation, and experimentation analysis., • Modern Data Stack Expertise: Hands-on experience with tools such as dbt, Fivetran, Airbyte, Redshift, Mixpanel and Looker, ideally within a cloud-based analytics environment., • Analytical Rigor: Proven ability to structure ambiguous business problems, design analyses that drive measurable impact, and synthesize findings into clear, actionable insights., • Experimentation Mindset: Comfortable designing and interpreting A/B tests, with an understanding of statistical significance, lift analysis, and business context., • Communication & Influence: Excellent written and verbal communication skills — able to translate complex data into compelling narratives and recommendations for non-technical audiences., • A high-growth and rewarding role in a foundationally strong and rapidly evolving business, • Annual Salary Range: $100,000 - $120,000 plus annual bonus, • Excellent benefits including a 401K Match, • Paid Maternity, Adoption and Paternity leave, • And all the Nuts.com snacks your heart desires + a 40% employee discount EEO STATEMENT Nuts.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, immigration status, age, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants with disabilities who require assistance or accommodation during the application or interview process should reach out to us at

Job Description Our client is a manufacturing company. They seek a temp Accounts Payable Analyst to join their Saddlebrook, NJ office. Responsibilities • Handle the processing and review of vendor invoices promptly using a paperless and automated accounts payable system, • Oversee vendor relationships in a digital environment, including communication, timely payments, and dispute resolution, • Partner with cross-functional teams to gather necessary information for accurate and timely payment processing, • Conduct regular reconciliations of accounts payable transactions to ensure accuracy and completeness, • Examine financial data, identify trends, and prepare reports to support management decision-making, • Discover and apply process improvements to enhance efficiency and accuracy in the accounts payable function, • Maintain awareness of industry’s best practices, regulations, and technological advancements related to accounts payable in a digital environment Requirements • Bachelor’s degree in accounting, finance, or related field, • Experience working in a digital AP environment is a plus, • Experience in process improvement initiatives is a plus, • Vendor management experience, • Highly detailed and analytical, • SAP and Excel proficiency is required JobID: 47387 Company DescriptionAbacus Group is an award-winning executive search firm specializing in the permanent, temporary, and temp-to-perm placement of Accounting & Finance, Public Accounting, Administrative Support, Compliance, Human Resources, Marketing & Communications, and Information Technology professionals across all industries. Our diligent and personal approach has been honored by Clearly Rated’s “Best of Staffing” awards for exceptional service as well as Forbes' "America’s Best Recruiting Firms" awards. We attribute our repeat recognition as one of Crain’s New York’s “Best Places to Work in New York City” to our familial, supportive, and transparent company culture. Founded in 1997, Abacus Group is headquartered in New York with additional offices in California and Florida.Abacus Group is an award-winning executive search firm specializing in the permanent, temporary, and temp-to-perm placement of Accounting & Finance, Public Accounting, Administrative Support, Compliance, Human Resources, Marketing & Communications, and Information Technology professionals across all industries. Our diligent and personal approach has been honored by Clearly Rated’s “Best of Staffing” awards for exceptional service as well as Forbes' "America’s Best Recruiting Firms" awards. We attribute our repeat recognition as one of Crain’s New York’s “Best Places to Work in New York City” to our familial, supportive, and transparent company culture. Founded in 1997, Abacus Group is headquartered in New York with additional offices in California and Florida.

Job Description Marketing and Business Development Analyst Location: New Jersey Office Salary Range: $80,000 – $120,000 (commensurate with experience) SourcePro Search is partnering with a leading law firm to find a Marketing and Business Development Analyst to join their high-performing Marketing Department. This strategic role is ideal for a data-savvy, research-driven professional who thrives at the intersection of analytics, market intelligence, and business growth strategy. What You’ll Do: • Conduct in-depth market research and competitive intelligence to identify trends, target opportunities, and support practice group growth strategies, • Create detailed client, prospect, and industry intelligence reports to inform business development efforts, • Track and analyze legal market developments, competitor activities, and industry-specific opportunities, • Leverage data and analytics to support strategic marketing and business development initiatives, • Maintain and enhance the firm’s CRM and experience databases, ensuring accurate matter reporting and data integrity, • Assist in RFPs, proposals, and pitch materials, ensuring alignment with firm brand and strategic goals, • Develop new marketing collateral to promote the firm’s services to targeted audiences, • Manage and track outreach campaigns using the firm’s CRM system, measuring engagement and results, • Produce impactful submissions for legal rankings and awards, collaborating with PR partners when needed, • Partner closely with attorneys and practice leaders to execute targeted business development initiatives, • Provide backup support during team absences or high-volume workload periods What You’ll Bring: • Bachelor’s degree with 3–5 years’ experience in marketing, business development, or analytics, • Professional services experience (law firm, accounting, consulting) strongly preferred, • Exceptional writing, proofreading, and editing skills, • Highly organized, detail-oriented, and able to manage multiple projects under tight deadlines, • Advanced skills in Microsoft Excel and PowerPoint, • Familiarity with Nexl, Foundations, Bloomberg Law, and Dun & Bradstreet a plus, • Strong interpersonal skills and ability to work both independently and in a collaborative team setting, • Willingness to travel between offices as needed If you’re ready to bring your analytical expertise, market insight, and strategic thinking to a respected and dynamic legal team, we’d love to connect.

Job Description About Flora Food Group We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our local brands and Professional business. Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents. Location: Hackensack, NJ (Hybrid) – Shuttle service available from NYC Compensation: $90,000 – $110,000 About the Role Join our dynamic Revenue Growth Management (RGM) team and play a pivotal role in driving profitable and sustainable growth across five key levers: • Promotional Management, • Pricing & Price Pack Architecture, • Trade Spend Optimization, • Trade Profitability & Profit Pool What You'll • Develop and support high-quality RGM strategies in partnership with the US RGM Lead., • Analyze and recommend promotional strategies across the US market., • Monitor performance to ensure customer plans align with RGM principles and deliver expected results., • Establish and maintain a regular cadence of RGM reviews with Key Account Managers (KAMs) to identify, vet, and execute growth opportunities., • Drive deployment of Promotional Strategy Guidelines and other RGM pillars, including analytics, tooling, and ways of working., • Collaborate with the Global RGM team to ensure the US team receives necessary analytical, tooling, and training support., • 3-5 years of experience in Customer Management or Revenue Growth Management, with a proven track record of leading customer presentations., • Bachelor's degree in Business, Marketing, Economics, or a related field, • Advanced analytical skills, including proficiency in Excel and financial modeling., • Strong understanding of P&L structures and growth levers., • Deep knowledge of the CPG retail landscape, including pricing strategies, promotion management, and trade terms optimization., • Experience in establishing new processes and embedding ways of working., • Skilled in cross-functional collaboration and strategic influencing., • Ability to manage multiple priorities and work effectively under tight deadlines., • Excellent communication skills – both verbal and written. If this position sounds interesting, please hit the apply button now! #LI-HYBRID #LI-AM1 We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.

Job DescriptionPosition Summary Tire Agent is seeking a dedicated and analytical Pricing Analyst to join our team. The Pricing Analyst will play a crucial role in collaborating with the finance, supplier success, and marketing departments to develop effective pricing strategies and ensure competitive pricing while maximizing profitability. Tire Agent is looking for a curious, data-minded individual to produce high quality work in a fast-paced environment. The ideal candidate will possess strong quantitative skills, financial acumen, and the ability to work harmoniously across departments. Required: 2-4 years’ experience as a Pricing Analyst within the ecommerce or automotive aftermarket industry. General Responsibilities • Collaborate closely with the finance, supplier success, and marketing departments to formulate well-informed pricing strategies that align with financial objectives and market dynamics., • Analyze historical financial data, cost structures, and industry trends to provide informed recommendations for pricing decisions; work in SQL and Looker to analyze large sets of data., • Create financial models to assess the financial impact of various pricing scenarios on revenue, margin, and profitability; integrate cost components into pricing models to ensure precise pricing calculations., • Work in collaboration with finance professionals to evaluate the potential effect of pricing changes on overall profitability and the company's financial health., • Monitor the financial performance of implemented pricing strategies, analyzing actual outcomes against projected results; make recommendations for necessary adjustments based on observed performance., • Communicate pricing rationale and financial implications persuasively to stakeholders across functions., • Ensure the accuracy and integrity of financial and pricing data used in analysis and decision-making by implementing rigorous data validation processes and quality checks. Ideal Requirements • Bachelor's degree in finance, economics, business, or a related field., • Required: 2-4 years’ experience as a Pricing Analyst within the ecommerce or automotive aftermarket industry., • Strong understanding of BI technologies, particularly Looker, and data visualization best practices; knowledge of SQL or other coding languages is a plus, • Profound understanding of pricing methodologies, cost structures, and market dynamics., • Exceptional analytical and problem-solving capabilities., • Excellent interpersonal, communication, and collaboration skills with diverse teams., • Detail-oriented mindset to ensure precise financial calculations and analyses. BQrUFBCbj1

Job Description Why Join the HWP Group? Health & Wellness Partners, LLC (HWP), is a medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care and transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. We bring clients, providers, and patients outstanding educational programming paired with innovative digital and interactive dissemination vehicles. We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM&M Best Place to Work and an Inc. Best Workplace. For more information, visit thehwpgroup.com. What You Need to Know We’re looking to add a Business Analyst to our Finance & Accounting team. The Business Analyst will be responsible for managing financial and operational aspects of assigned Medical Marketing and Medical Affairs clients and their products. This role requires a high level of understanding of the assigned clients and products, various medical communications project types, and the ability to work independently. The Business Analyst will work closely with the Director, Business Analysis and financial analysts to ensure accurate internal and external financial reporting, develop budget proposals and provide financial related support in client meetings. What You’ll Do The Business Analyst is accountable to the Director, Business Analysis who provides guidance and support on more complex tasks and responsible for the accurate management of finances, adherence to SOPs, development of budgets and proposals, reviewing reports and participating in client meetings. Additionally, this role will: • Oversee day-to-day financial operations for speaker bureau, including budget tracking, internal revenue accruals, forecasting and variance analysis, • Develop Statement of Work (SOW), ensuring final sign-off by Director as required, • Create and manage budgets and proposals, providing oversight for complex SOWs, • Prepare speaker bureau specific budgets, accrual reports and monthly financial management updates, • Work closely with Program Directors on monthly accrual reports, reviewing and discussing as needed, • Ensure accuracy in financial reconciliation data before releasing reports to clients, • Generate and distribute monthly accruals and budget reports for clients, • Provide invoicing amounts to Accounts Receivable to facilitate timely invoice submissions, • Initiate project records and issue job numbers for new projects, • Ensures compliance with internal Standard Operating Procedures (SOPs) and client specific SOPs, • Provides budget related support in client meetings as needed, • Participates in accrual meetings with clients based on their SOPs, • 2+ years' experience in budgeting, • Prior speaker bureau experience a plus, • Proficiency in Microsoft® Excel functions for financial modeling and analysis, • Strong financial analysis skills, including budget tracking, forecasting and variance analysis, • Strives to find process efficiencies by thinking outside the box and making recommendations for change, • Strong ability to work independently and handle multiple projects simultaneously, • Knowledge of ERP systems, NetSuite a plus, • Excellent client facing skills, including comfortability with all types of client communications What We Offer • 100% employer-paid medical, dental, and vision insurance, • 401k plan employer matching, • Eligibility for profit sharing, • Generous PTO, including a week off in December for the holidays, • Paid volunteer time off, • Tuition reimbursement, • On-site gym and other employee wellness initiatives, • Casual work attire, • Comprehensive mental health services, • Leadership development training program and other career development programs, • Remote and hybrid work schedule options, • Salary range: $70,000 – $85,000 annually. Note: Actual salary will depend on background and experience. M/F/D/V Please note, we will only respond to candidates we deem qualified.

Job Description Company Overview: As one of the Washington Metropolitan area’s fastest growing IT companies, we are always looking for creative, passionate and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity and a drive to deliver are key components to success, we invite you to become Enlightened. Position Overview: The Contact Center Project Analyst shall manage all aspects of Contractor’s staff and project schedule and budget. Responsible for project coordination and scheduling, issue resolution, issue escalation, resource management, budget management, management interface and fare collection related data analysis. MUST HAVE: Advanced proficiency in Microsoft Excel, with extensive experience in pivot tables and other advanced functions. Position Responsibilities: The Contact Center Project Analyst responsible for performance of these services: • Develop and manage the project plan and resources., • Coordinate tasks and ensuring deliverables., • Provide project status reports to management and customers., • Resolve project issues that jeopardize the success of the project., • Manage the Customer Service Center staff, including administration of staff accounts and rights., • Ensure the day-to-day responsibilities for all services required hereunder are performed in a professional manner., • Provide oversight of fulfillment and support services for all fare classes., • Provide oversight of telephone and web-based customer support tasks., • Analyze and monitor all functions for both patron and financial reports related PATH fare collection., • Oversee reconciliation reporting and analysis., • Provide a high level of customer service at all times to patrons and ensure that CSC staff adhere to these provisions., • Maintain sufficient staffing at all times and provide additional staff as requested by PATH management., • Manage appropriate Contractor’s staff coverage, in particular during training for the new fare payment system., • Extensive knowledge of computer applications including Microsoft® Windows-based software applications, including but not limited to Microsoft Word, Excel, and PowerPoint., • Oversee all services related to Transit Benefit Providers and their customers which shall include but not be limited to uploading of various products to customer PATH accounts, per the direction of PATH., • Serve as liaison to the designated Cubic system administration contact, per PATH management direction., • Serve as liaison to internal PATH and Authority stakeholders (Marketing, TEC, Audit, Comptrollers and Treasury Departments), per PATH management direction., • Support Payment Card Industry (PCI) and cyber-security compliance., • Maintain inventory of office supplies., • Oversee and manage Fare Media inventory. Work with PATH management to order additional media as necessary., • Manage Contractor’s personnel timekeeping system and records to ensure completeness and accuracy., • Responsible for functions related to the customer and B2B website, which shall include but not limited to:, • All PATH fare media sales, servicing and responses to PATH account inquiries., • Assistance with migration of customers from the legacy system to the new system., • Monitoring customer website autoload function, including the ability to use the appropriate software applications to ensure that our patrons receive their transit products., • Analyzing and monitoring patron and financial reports., • Responsibility of all CSC staff working with the various functions of the CRM and back office applications., • Providing staff support during training., • Open Availability (Weekends and evening will be required periodically according to business needs), • Have at least five (5) years prior experience in similar performance functions to those required of a Contact Center Project Analyst herein, which includes two (2) years of supervisory level experience or above and shall be able to speak and write proficiently in the English language., • Prior experience with transit fare payment systems preferred., • Prior experience with call center management preferred., • Bachelor's degree or equivalent experience preferred, • Ability to type 65 words per minute or higher The expected salary range for this position is listed above. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: • Medical/Dental/Vision Insurance with Health Savings Accounts (HSA), • Flexible Spending Accounts (FSA), • 401(k) Retirement Plan, • Paid Holidays, Vacation, & Sick Leave Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Job Description Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: • Provides virtual account management to a designated book of business between 100-200 dealer accounts., • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience., • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch., • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform., • Performs refresh training for new dealer personnel when applicable., • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met., • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM., • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support., • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions., • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline., • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement., • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners., • Reviews and analyzes dealer review audits from the Support Analyst team upon completion., • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours., • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates., • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages., • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner., • Reviews KPI dashboards regularly to ensure all KPI expectations are met., • Diligently address special projects that pertain to your book of business upon request. Requirements: • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry., • High School Diploma or equivalent required., • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once., • Must have an outgoing, positive attitude and a strong work ethic., • Confidence to suggest ideas and provide critical customer feedback to leadership., • Organized, self-motivated, and productive while unsupervised., • Technologically savvy and computer proficient; Microsoft Office and CRM experience required., • Establish and maintain customer confidence and provide exceptional customer service., • Strong verbal and written communication skills., • Remote Position; occasional travel required. Job Posted by ApplicantPro