Director of Housekeeping - SpringHill Suites Times Square
16 days ago
New York
Job Description Director of Housekeeping Pay Rate: $70K-$80K/year Location: SpringHill Suites Manhattan TimesSquare 223 W 46th St.New York, NY 10036 SUMMARY: Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors. RESPONSIBILITIES: • Maintains room quality based on hotel and Franchise objectives., • Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department., • Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections. Develops and maintains a deep cleaning schedule., • Inspects or delegates inspections of all guest rooms cleaned by room attendants., • Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained., • Ensures final inspection of al housekeeping-related work., • Initiates new procedures to increases efficiency of labor and safe chemical and equipment use., • Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity. Reviews guest comment cards and complaint letters and takes action., • Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports., • Ensures compliance with key control procedures as they relate to the Housekeeping department. Ensures that any and all storage areas are kept secure at all times., • Maintains first aid kit supplies for use by employees within the Housekeeping department., • Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program., • Ensures all housekeeping and laundry equipment is maintained in working order., • Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms. Enforces standard procedures for the acceptance, security, and return of guest lost and found items., • Assists the General Manager in the development of the department’s annual budget. Monitors performance against plan., • Performs housekeeping, laundry, and/or house person functions whenever necessary. Completes MOD responsibilities as required., • Communicates and ensures follow-through on guest requests and/or complaints., • Completes daily housekeeping paperwork in a timely manner., • Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department., • Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel., • Communicates the discrepancies in room status, and ensures that corrective action is taken., • Complies and reports accurate room status to Front Desk. Reports immediately any and all unusual activity, behavior, and appearances to the General Manager., • Assists Management with any and all internal investigations. Assures complete communication within departments for all staff members. Conducts regular Housekeeping department meetings., • Provides modified work duty for all employees recovering from work related injuries., • Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost- control., • Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price., • Maintains working relationship with vendors and supplies to ensure effective quality products and service., • Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items., • Report all accidents and incidents to management immediately. Responsible for the overall directions, coordination, and evaluation of this unit., • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws., • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Proven experience as a Housekeeping Manager, Executive Housekeeper, Director of Housekeeping or similar role preferably within Marriott brand., • Strong leadership and team management skills., • Excellent organizational and multitasking abilities., • Knowledge of housekeeping operations, cleaning products, and health & safety standards., • Outstanding communication and interpersonal skills., • Ability to work flexible hours, including weekends and holidays., • Proficiency in hotel management software (FOSSE) is a preferred., • High school diploma or equivalent; additional certification in hospitality or management is desirable.