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Job Description The Courtyard by Marriott in Buffalo- Airport is seeking a Bistro Server for The Bistro, the on-site restaurant at the Courtyard Buffalo- Airport. The Bistro serves up refreshing breakfast choices in the morning, and a variety of dinner, beer and wine options in the evening. The Bistro also offers specialty beverages made with Starbucks® coffee. The Hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Responsibilities include: • Welcoming guests, taking their orders, ringing orders into the POS system, and receiving payment for the order., • Preparing food, coffee, and other beverages to meet company and brand standards, including alcohol. Have a full knowledge of the entire menu., • Setting up bar for service, prepare drink orders for guests, follow state and local laws for serving alcohol responsibly, complete closing duties, and ensure cleanliness of bar and cooler areas. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Previous hotel food and beverage or restaurant environment experience is preferred. Basic knowledge of food and beverage preparation is a plus., • High School diploma or equivalent is preferred., • Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Senior Sales Manager for the Richardson in Buffalo, NY. Job Purpose: Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management., • Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls., • Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth., • New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business., • Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels., • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts., • Continually targets and prospects for new business through telemarketing, individual creativity and innovation., • Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance., • Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner., • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction., • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues., • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner., • Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities., • Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts., • Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs., • Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times., • Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel., • Displays a neat, clean, and business-like appearance at all times. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment., • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions., • Understand and follow verbal/written instructions., • Work on more than one task at a time., • Develop strong internal and customer relationships ., • Set and manage priorities and plan activities in advance., • Solve problems and make sound business decisions., • Respond to coaching, feedback and training., • Strong and effective sales skills. Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Salary Range from $65 - $75 per year plus bonus potential, • Medical/Dental/Vision, • Team Driven and Values Based Culture, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Chef for the Richardson Hotel in Buffalo, NY. Job Purpose: Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. • Position is responsible for long and short term planning and day-to-day operations of the kitchen and related areas. Recommends menu and procedural changes. Recommends the budget and manages food and labor costs within approved budget constraints. Performs all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product., • Manage Human Resources in the kitchen in order to attract, retain and motivate the employees while providing a safe environment; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate., • Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner., • Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations., • Develop, recommend, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives., • Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality., • Analyze Banquet Event Orders, plan and coordinate the functions with the catering staff to ensure events meet/exceed customer expectations., • Monitor and control maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations., • Assist in the creation and planning of menus and implement changes to continue to attract business., • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required., • Prepare all food items according to standard recipes and as specified on guest check and following company and brand standards, to ensure consistency of product and achieve high guest satisfaction., • Prepare daily requisitions for supplies and food items for production., • Visually inspect, select, and use only food items of the highest standard in the preparation of all menu items., • Check and control the proper storage of product and check portion control, to maintain qualify product., • Keep all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations., • Good working knowledge of accepted standards of sanitation., • Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers, kettles, etc), • Must have knowledge of food and beverage preparation and service., • Promptly report all maintenance issues, • Properly receive and store food and other deliveries, • Consult with upper kitchen management on a daily basis as well as with other departments that are directly related to the Food & Beverage Department., • Participate in long range planning., • Participate, support and make recommendations for ongoing hotel programs with continues improvement in networking., • Participate in physical inventories, • Guest Relations, • Be readily available/ approachable for all guests., • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan., • Extend professionalism and courtesy to guests at all times., • Adhere to all applicable Company Standard Operating Procedures., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, memorandums, • Be available to help other departments in emergency situations, • Perform other assignments as directed by supervisor., • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Ability to read recipes and follow their instructions., • Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices., • Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel, • environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment., • Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings., • The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level., • Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis., • Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks., • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously., • Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,, • listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Requires finger dexterity to be able to operate office equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Salary range from $62,000 to $70,000 per year based on experience, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Location: Newly Renovated Hilton Garden Inn Buffalo Airport, located at 4201 Genesee St, Cheektowaga, NY 14225 The HGI Buffalo Airport is looking for a Director of Food and Beverage to lead the Food and Beverage team at the property. This hotel is one of 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group and Choice Hotel International. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties General Summary: Strategically directs and supervises all aspects of the Food & Beverage departments and outlets within the hotel, with responsibility for meeting budgetary goals and ensuring quality standards across kitchen, dining, bar, banquet operations, and staff. Principal Responsibilities: • Manages all food and beverage service areas and events; acknowledges, greets, and thanks all guests., • Ensures service staff meet Company appearance and uniform standards., • Partners with the F&B team to maintain proper par levels and make purchases in line with BLA procedures., • Maintains high standards of sanitation and cleanliness across all F&B spaces., • Conducts pre-shift, pre-meal, and pre-event meetings., • Responsible for overall F&B financial performance, including cost control and profitability., • Maintains key F&B records., • Implements daily, weekly, and monthly checklists., • Oversees staff scheduling based on business demands., • Leads by example; recruits, trains, coaches, and develops staff., • Works collaboratively with all departments to meet guest needs., • Ensures compliance with all health, safety, and licensing regulations., • Controls food quality, presentation, and costs., • Assists in developing and executing training programs., • Manages inventories including goods, equipment, and linens., • Maintains working knowledge of all departmental positions and fills shifts as needed., • Follows all safety, security, and key control procedures., • Maintains reliable attendance, including weekends and holidays., • Ensures proper food handling, preparation, and storage per regulations., • Works with Buffalo Lodging to develop standard procedures and best practices., • Performs other duties as assigned by management. A minimum of 3 years of Food & Beverage management experience is preferred. Current food handler and alcohol service certifications required. Must demonstrate strong working knowledge of F&B operations. Physical Demands: The employee must be able to stand, walk, sit, use hands, reach, climb, balance, talk, and hear. Frequent stooping, kneeling, crouching, and crawling may be required. Must regularly lift up to 25 lbs and occasionally up to 50 lbs. Peripheral vision and depth perception required. Disclaimer: This description outlines general job duties and requirements and is not an exhaustive list of all responsibilities.

Job Description Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 Our Hotel is seeking a qualified Executive Housekeeper to lead the housekeeping department! Our Residence Inn® by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo The hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties Role: This position is responsible for the operation and management of the housekeeping and laundry departments to ensure maximum service quality. Responsible for the overall cleanliness of the hotel including rooms and public areas. • Foster a positive, cooperative work environment between staff and management. What You Bring: High School diploma or equivalent and three years experience in housekeeping function in a hotel or similar industry to include two years in a supervisory capacity. Computer knowledge including intranet, Property management system. Must have valid drivers license, and acceptable driving history subject to company approval. Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Home2 Suites by Hilton- Buffalo-Airport/Galleria Mall, 1999 Walden Avenue, Cheektowaga, NY 14225 We are looking for a Room Attendant to join our Team! Our Home2 Suites by Hilton is just off I-90, less than a mile from Walden Galleria Mall and under ten minutes from the airport and Depew Train Station. Downtown Buffalo and Buffalo Zoo are 15 minutes away and we’re 25 miles from Niagara Falls. With 107 Suites to serve our guests, every room has an in-suite kitchenette. A daily hot breakfast – complimentary – is served to our guests. We provide a clean and safe environment for our guests and our associates. The Home 2 Suites by Hilton/Buffalo- Airport/Galleria Mall is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A Room Attendant will be responsible for maintaining the cleanliness of our guest rooms and suites. Role: • Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service. This includes cleaning floors, vacuuming, changing linens, making beds, cleaning bathrooms., • Reporting discrepancies and maintenance problems to supervisor., • Providing excellent customer service by responding promptly to guest requests., • Working typical shifts that include weekends and holidays when required. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: Previous experience in a hotel setting or open to training. Excellent customer service skills. Able to work alone or as part of a team. Ability to work on feet for extended periods. Can navigate a cart weighing up to 100 lbs., and lift, carry up to 25 lbs. And most importantly an engaging personality. Pay range: $16-$17 What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our associates– healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Join the vibrant team at The Reikart House Hotel in Amherst, NY, as a Full-Time Room Attendant! This onsite position offers a unique opportunity to engage with guests and create memorable experiences within a dynamic, fun-filled environment. You'll play a vital role in maintaining the cleanliness and comfort of our rooms while working alongside a passionate team that values energetic collaboration. At a competitive pay rate of $16.00 per hour, you'll be rewarded for your hard work and dedication. Experience the thrill of contributing to a customer-focused atmosphere while honing your problem-solving skills and showing off your innovative spirit. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Employee Discounts, and Weekly Pay. Don't miss the chance to be part of an organization where your efforts truly make a difference in the hospitality industry! Apply today and start your exciting journey with Reikart House. Make a difference as a Room Attendant As a Room Attendant at Reikart House, an upscale boutique hotel in the prestigious Marriott Tribute Portfolio, you will be at the forefront of creating an exceptional guest experience. Your day-to-day responsibilities will involve meticulously cleaning and maintaining guest rooms in a way that reflects our high standards of luxury and comfort. You'll take pride in transforming spaces, ensuring each room not only sparkles but also exudes the distinctive charm of our boutique hotel. Working in this vibrant setting allows you to engage directly with our customer-centric culture, where your contributions enhance the overall ambiance and satisfaction of our guests. Join us and be part of a team that is committed to excellence and innovation in hospitality! Does this sound like you? To thrive as a Room Attendant at Reikart House, you'll need a blend of essential skills that align with our commitment to high performance and customer satisfaction. Attention to detail is paramount, as you'll be responsible for ensuring every room meets our upscale standards of cleanliness and presentation. Strong communication skills will help you effectively engage with guests and team members, fostering a collaborative and enjoyable work environment. Physical stamina is also crucial, as the role involves walking, lifting, and bending throughout your shift. Additionally, a proactive problem-solving mindset will empower you to address any challenges that may arise, ensuring a seamless experience for our guests. Embracing innovation will keep you adaptable and responsive to changing needs in a dynamic hotel setting. Join our fun and energetic team to make a lasting impact in the hospitality industry!

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY. This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Responsible for greeting every guest with a smile and positive attitude., • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people., • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis., • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area., • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 20 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Hourly rate of pay between $20-$22 based on experience and qualifications, • Team Driven and Values Based Culture, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Employee discount, • Flexible schedule, • Parental leave, • Referral program

Job Description Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable Assistant General Manager-Rooms Division for the Richardson Hotel in Buffalo, NY. Your expertise shapes us: The Assistant General Manager will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability. Furthermore, the Assistant General Manager will be responsible for ensuring that all hotel room operations are performed professionally and adhere to the brand and company standards. Other responsibilities may include but are not limited to the following: • Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service,, • Maximizing ADR and Occupancy, • Coordinating communications between Sales and Operating departments, • Motivating, coaching, and training department supervisors, • Understanding financial statements and budget, including staffing guidelines, • Controlling department head schedule, expenses, and implementing cost-saving strategies, • Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations, • Managing all aspects of the safety program, including training, reporting, and incentives, • Maintaining a cooperative and positive work environment You Are: • An experienced Assistant General Manager with 2+ years of supervisory hotel operations, • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt., • Knowledgeable in financial statements and budget including staffing guidelines., • Proven ability to deliver exceptional guest service results as measured through guest satisfaction, • Great at developing, and/or implementing policies, procedures and systems to improve business operations., • Able to embrace property safety programs to include training, reporting, and incentives., • Display initiative, perseverance, and analytical skills We are: Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another. Vision & Mission - Hotel Equities Atlanta Georgia What we can offer you: • $61,000 starting salary based on experience and qualifications, • Quarterly Bonus, • Health, vision, and dental insurance, • 401(k), • Vacation, • Paid Holidays, • Opportunities for growth, • Discount programs for shopping, travel, tickets and more., • Learning & Development programs and goal setting to create big possibilities for your career. EOE/DFW All candidates will be required to complete a pre-employment drug screening and background check. Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager may be asked to perform.

Job Description We are currently looking for a General Manager for Our Hampton Inn & Suites. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties Role: The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities & Duties: • Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget, • Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences, • Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA., • Managing loss prevention and risk management policies, safety standards and claims reporting, • Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive, • Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;, • Take part as a leader in the community and maintain a positive image for the property and BLA;, • Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group, • Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience., • Extensive experience with rooms and F&B., • Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning., • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience., • Expertise in standard hotel management systems., • Hands-on leadership – our General Managers work directly with all their associates. Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bartender for the Richardson Hotel in Buffalo, NY. Job Purpose: The Bartender is often a social point of contact and lasting impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us • Be an enthusiastic, helpful and positive member of the team, • Assist servers, other bartenders, and bar porters when necessary, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Openly accept critical/developmental feedback High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must have a strong knowledge of drink preparation and applicable health standards., • Knowledge of federal, state and local laws, ordinances and regulations and Company policy regarding serving alcohol to minors and intoxicated patrons., • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written. Must possess basic computational ability., • Must possess basic computer skills., • Good knowledge of the hotel, its services and facilities., • Familiarity with all menu items, • Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminal, • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or more, • Must be able to stand and exert well-paced mobility for up to 4 hours in length, • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously, • Must be able to lift trays of food or food items weighing up to 30 lbs, • Must have the ability to bend, squat and lift 40 lbs on a regular and continuing basis and occasionally lift up to 75 lbs, • Must be able to push and pull carts and equipment weighing up to 250 lbs, • Must be able to exert well-paced ability in limited space, • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks, • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception, • Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception, • Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in cutting of fruit., • Must have Alcohol Awareness Certification and Food Handlers Certification Other: • Hourly rate between $15-$16 plus tips depending on experience, • Being passionate about people and service, • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description The Hampton Inn & Suites by Hilton-Buffalo Downtown is looking for a Building Superintendent to manage the maintenance operations of the property. Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US! We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include: • Weekly pay, • Paid vacation, sick days and holidays, • Medical, dental, vision insurance, • 401K Retirement plan with company match, • Travel discounts on our branded properties The Building Superintendnent takes ownership and pride in the maintenance of the property, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive. Responsibilities include: • Creating a safe and appealing property by completing routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguisher, fire and smoke alarms, lawn sprinkler, lawn equipment, exercise equipment and plumbing, • Maintaining work order assignment boards and tracking completed/pending work orders I and following up on all incomplete work orders to inform the requesting guest or department of the status., • Evaluating and selecting quality vendors that are reliable and provide good value for their price What You Bring: • At least three years of supervisory or lead mechanic experience in a hotel or related field, • Demonstrated general mechanical skills are necessary, • Basic repair, painting, wall covering HVAC, electrical work, plumbing, boiler operation, pool maintenance and general maintenance skills required, • Vocational training is preferred but not required

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Cook for the Richardson Hotel in Buffalo, NY. Job Purpose: Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Prepare all food items according to standard recipes and as specified on guest check and, • following company and brand standards, to ensure consistency of product and achieve high, • guest satisfaction., • Prepare daily requisitions for supplies and food items for production., • Visually inspect, select, and use only food items of the highest standard in the preparation, • of all menu items., • Check and control the proper storage of product and check portion control, to maintain, • qualify product., • Keep all refrigeration, equipment, and storage and working areas in clean, working condition, • in order to comply with health department regulations., • Good working knowledge of accepted standards of sanitation., • Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers,, • kettles, etc), • Must have knowledge of food and beverage preparation and service., • Promptly report all maintenance issues, • Properly receive and store food and other deliveries, • Consult with upper kitchen management on a daily basis as well as with other departments that, • are directly related to the Food & Beverage Department., • Participate in long range planning., • Participate, support and make recommendations for ongoing hotel programs with continues, • improvement in networking., • Participate in physical inventories, •  Guest Relations, • Be readily available/ approachable for all guests., • Take proactive approaches when dealing with guest concerns. Follow property specific, • second effort and recovery plan., • Extend professionalism and courtesy to guests at all times., • Adhere to all applicable Company Standard Operating Procedures., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, memorandums, • Be available to help other departments in emergency situations, • Perform other assignments as directed by supervisor., • Safety and Security Skills, • Properly handle and account for keys Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Ability to read recipes and follow their instructions., • Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices., • Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel, • environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more., • Must be able to stand and exert well-paced mobility for up to 4 hours in length., • Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment., • Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings., • The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level., • Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis., • Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks., • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously., • Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,, • listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Requires manual dexterity to use and operate all necessary equipment., • Requires finger dexterity to be able to operate office equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Hourly Rate from $19.00 to $20.00 based on experience, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Breakfast Server for the Richardson Hotel in Buffalo, NY. Job Purpose: Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Responsible for greeting every guest with a smile and positive attitude, • Prepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes., • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people., • Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely manner, • Assist with setting tables and rearranging tables to accommodate larger parties, • Provide a safe working environment by ensuring compliance with safety programs, Health, • Department requirements, and job safety analysis., • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • All associates must maintain a neat, clean and well-groomed appearance per Company Standards, • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Hourly rate is $16.00, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Accounting Clerk for The Richardson Hotel in Buffalo, NY. Job Purpose: The Accounting Clerk is primarily involved with the hotels daily accounting functions to run actively and effectively. The areas of responsibility included are accounts payable, accounts receivable, general cashier, daily reporting and month end. • Audit daily cash drops, maintain cash reconciliation and update deposits in M3., • Provide support for night audits monitoring of invoices, replying to vendor inquiries and reconciling account statements., • Reconcile vendor statements and research discrepancies., • Process high volume weekly check runs for hotel and distribute checks by mail or delivery service., • Post monthly Hilton Honors reimbursements, • Verify credit cards have been properly authorized for upcoming groups/functions, group bills verification and respond to all chargebacks., • Processing direct bill applications, ensure all direct bills are current and in good standing., • Submitting month end documentation according to financial close deadlines., • Assist with compiling month end accruals, • Maintain monthly A/P invoice list, verify all monthly invoices are entered. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Well organized, detail oriented, commitment to accuracy and ability to work independently., • Proficient in Microsoft suite with strong emphasis in Excel., • Working knowledge of M3 Accounting, Sage or Peachtree software, • Willingness to learn new processes, best practices and personal development., • Can perform in a busy environment moving from task to task with little notice., • Team player, professional and lead with integrity., • Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)., • Engaged, authentic, and prepared to positively impact performance for a "best in class" hotel! Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays. Amazing Benefits At A Glance: • Hourly Rate between $22-$25 per hour based on experience, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Manga Hotel Group is a private company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 34 hotels with over 6000 rooms across Canada and in the United States, 18 food and beverage outlets and 7 residential properties with a number of new properties and developments in the pipeline. Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company’s continued growth. As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 101-room Hampton Inn & Suites Buffalo Airport. Responsibilities include, but are not limited to, the following: • Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction., • Understand P&L statements and react with impactful strategies for property success., • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement., • Direct the leadership team in the development and implementation of hotel-wide strategies., • Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results., • Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction., • Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results., • Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market., • Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance., • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies., • Responsible for monthly and weekly revenue/expense forecasting., • Participate in preparing annual revenue and expense budgets., • Follow company policies and procedures at all times., • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service., • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service. We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms and Marriott or Hilton experience is preferred. Job Type: Full-time Benefits: Dental insurance Vision insurance Schedule: Monday to Friday Weekend availability Ability to commute/relocate: 4219 Genesee St. Cheektowaga, New York Work Location: In person

We are seeking a dynamic Director of Food & Beverage to join our leadership team and shape the future of our food, beverage, and service operations by elevating every guest touchpoint through exceptional culinary, beverage, and service standards across all hotel outlets. As a key executive leader you will motivate and inspire across departments while contributing strategically to the hotel’s overall vision and success. Hotel Description Buffalo Marriott LECOM HARBORCENTER, managed by Shaner Hotel Group is a top-rated Marriott property recognized for its exceptional guest satisfaction in 2016, 2017, 2018, 2019, 2021, and 2022, ranking #1 in North America. Located in the HARBORCENTER complex, the hotel provides excellent access to downtown Buffalo's best attractions. Buffalo Marriott LECOM HARBORCENTER has 205 guest rooms that includes ten corner suites and a 19th floor presidential suite with stunning lake Erie and Buffalo skyline views. Approximately 6,000 sq feet of meeting space with 3 break out rooms, executive boardroom with floor to ceiling windows and built in audio visual. Panorama on Seven restaurant is located on 7th floor with downtown Buffalo view serving breakfast , lunch and dinner with exciting cocktail and beverage menu. More information about hotel and restaurant can be found in below links. Role Description • Lead all Food & Beverage operations including outlets, culinary, and Banquets & Catering with a focus on quality, flow, and presentation., • Drive revenue, profit, and market differentiation through strategic planning, reconcepting of the Commoner, and trend-driven innovation., • Partner with the Executive Chef to ensure exceptional food quality, menu development, and consistent execution., • Collaborate with Sales & Marketing to create impactful programming, activations, and proactive promotion of F&B offerings., • Champion guest satisfaction through service excellence, feedback management, and prompt resolution of concerns., • Develop and manage budgets, forecasts, pricing strategies, and financial controls to achieve revenue and cost targets., • Recruit, train, schedule, and lead high-performing teams while fostering a respectful, performance-driven culture., • Coach, evaluate, and develop associates with clear expectations, performance management, and growth opportunities., • Oversee procurement, inventory, safety, sanitation, and asset condition in partnership with Facilities., • Represent the property through community engagement, media opportunities, and cross-departmental leadership support., • Perform other duties as assigned. Qualifications • Bachelors Degree in Hotel/Restaurant Management or Hospitality is preferred., • Position requires 5+ years of Food & Beverage management experience. Minimum 3 years' experience as a Restaurant General Manager or Director of Food and Beverage is preferred., • Strong knowledge of Food & Beverage operations, product and preparation techniques., • Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, revenue generation, owner relations and P&L management., • Ability to read, understand and analyze financial statements and have the ability to speak to the results of those financials., • Strong communications skills, both written and verbal., • Natural leadership qualities with the ability to inspire a team and provide mentoring and development opportunities to high-potential talent., • Able to effectively deal with difficult situations and people while exhibiting integrity and professionalism., • Ability to work entire shift standing and/or moving in Banquets, Outlets and Kitchen areas, as needed., • Flexibility to work varied shifts including evenings, weekends, and holidays. What’s in it for you? • Annual bonus program(based on multiple categories), • Hotel discounts at Marriott branded properties worldwide, • Complimentary stays at Shaner Hotel owned and managed hotels employee discounts, • Paid time off, • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match., • Ability to grow your career and transfer from one property to another, • And more!

The opportunity Delaware North Parks and Resorts is searching for full-time and part-time Guest Service Attendants to join our team at the Westin Buffalo in Buffalo, New York. As a Guest Service Attendant, you have the opportunity to work in a variety of areas including tours, bell attendant, valet, room service, or transportation services. We will tailor the job to your interests and professional goals. This is a great opportunity to learn from award-winning leaders and grow your hospitality career! Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings. Pay $15.50 - $16.50 / hour Information on our comprehensive benefits package can be found at . What we offer Receive a $750 Sign-on Bonus! Bonus is paid out over time! Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development. • Health, dental, and vision insurance*, • 401 (k) with company match*, • Paid vacation days and holidays*, • Paid parental bonding leave*, • Tuition or professional certification reimbursement*, • Weekly pay, • Free shift meal, • Free parking, • 30% discount at Jake's Cafe, • Discounted room rates for employees, friends, and family, • Generous Marriott discounts, • Referral bonus – earn $200 for each eligible referral What will you do? • Greets and assists guests with luggage at check-in, check-out, and storage., • Assists guests with city information and directions., • Delivers items as requested by guests or manager on duty., • Delivers all in-room dining (IRD)food and beverage., • Delivers guest amenities to rooms., • Transport guests as needed., • All other tasks as needed. More about you • Prior hotel experience is preferred., • Must have excellent verbal communication skills, demonstrating proper manners and etiquette., • Requires excellent people skills., • Must be able to work independently as well as part of a team., • A valid driver's license in good standing for driving a company vehicle. Physical requirements • Must be able to stand for long periods of time., • Must have the physical stamina to lift moderate amounts of weight up to 50 pounds. Shift details Holidays OT as needed On call Weekends Who we are Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $15.50 - $16.50 / hour