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Additional Information Job Number25187622 Job CategoryFood and Beverage & Culinary LocationMiami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States, 33126___ ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number25188656 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149___ ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information Job Number25187700 Job CategoryReservations LocationThe Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149___ ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc.Check with captain or supervisor before leaving at end of shift.Set up stock and maintain work areas.Stock ice glassware and paper supplies.Remove soiled wares fro

Stand sit or walk for an extended period of time. At our hotels these associates may work across departments (e. Ensure adherence to quality expectations and standards develop and maintain positive working relationships with other employees and departments support team to reach common goals and list

Hilton Miami Blue Lagoon SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Sales Manager, Role Specific Duties and Expectations The Sales Manager will be responsible for the sales and revenue generating efforts with emphasis attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service. Other Responsibilities: • Meet or exceed pre-determined booking goals for guest room revenue, • Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines yet maintaining the overall revenue goals, • Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client, • Play major role in business development and market demands and easily adapting to new strategies based on market conditions, • Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources, • Make in-person sales calls to potential clients at their place of business on a regular basis, • Entertain potential clients on site as determined by management, • Utilize qualified account reports as appropriate during sales visits with potential clients, • Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position, • Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management, • Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services, • Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy, • Follow up on bookings and solicit repeat business, • Participate in RFP process for the hotel, • Meet and greet client upon arrival as well as visit with client daily when in-house, • Obtain, detail, document, and route all necessary information on definite groups including billing information, credit application, rooming list, and VIP Arrangements, • Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market, • Coordinate and participate in monthly sales blitzes, • Maintain and develop 3rd party group booking sites Qualifications: • Bachelor's or Associates degree is preferred., • Work Experience: Sales experience in hospitality or in a related field. Professionally well connected in local market., • Must have a positive attitude and willingness to learn., • Sales experience in hospitality or in a related field., • Possess highly developed verbal & written communication skills., • Ability to influence others, negotiate, provide friendly service and possess professional selling skills___. _________ Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Inspect and visually observe details at close range (within a few feet) and from long range. Language and Reasoning Skills: To perform the duties of this job, an individual must be able to: • Read, write, understand and communicate with others effectively using the English language., • Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals., • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style., • Ability to speak effectively in English before groups such as customers or employees. Position Overview The Proactive Sales Manager is responsible for driving revenue across assigned market segments by cultivating strong client relationships, uncovering new business opportunities, and strategically managing accounts to maximize bookings. This role is focused on identifying clients with true conversion potential—those likely to actualize room nights and events—rather than transactional outreach. The ideal candidate is a self-starter who thrives on developing customized solutions, maintaining a proactive pipeline, and consistently exceeding revenue goals. Key Responsibilities Account Maintenance – 20% Maintain, grow, and optimize existing accounts through strategic relationship management, regular touchpoints, and tailored offers to increase share of wallet and loyalty. Appointments & Outside Sales Calls – 10% Conduct high-impact, scheduled appointments (on-site and virtual) with key decision-makers to build meaningful partnerships and uncover revenue opportunities. Site Visits – 3 per week Plan and execute all bookings highly personalized to client needs, creating experiences that drive conversion to a rebook. Prospecting/Tele-Prospecting – 25-30 activities per week Generate new leads by identifying companies and organizations with strong booking potential, focusing on quality over quantity. No "driving the neighborhood" – instead, target accounts with real probability of producing measurable bookings. Develop strategic account plans and maintain a disciplined sales pipeline that aligns with Hilton standards. Collaborate with revenue and marketing teams to develop targeted offers, seasonal promotions, and business development campaigns. Represent Hilton Blue Lagoon at tradeshows, networking events, and local business events (as needed). Maintain accurate and up-to-date records of all sales activities in Delphi (or other CRM tools). Prepare weekly and monthly sales reports showcasing performance against goals, highlighting wins, gaps, and strategic next steps. Required Skills & Qualifications Experience: Minimum of 2-3 years of hotel sales experience (Hilton, Marriott, or other major brands preferred). Proven track record of proactively generating new business in both Corporate Transient and Group (or two assigned segments). Technical Skills: Proficiency in Delphi.fdc (or similar CRM), Microsoft Office Suite, and data analysis tools. Ability to review and interpret market data to target bookings with the highest conversion potential. Core Competencies: Strong understanding of business travel dynamics, corporate, and group booking cycles. Exceptional negotiation, presentation, and closing skills. Ability to develop strategic account plans and execute with precision. Must be metrics-driven with strong organizational and time-management skills. A consultative sales mindset—focused on quality client engagement rather than “activity for activity’s sake.” Education: Bachelor’s degree in hospitality, business, or related field preferred (or equivalent experience). Performance Expectations Minimum of 25-30 prospecting/tele-prospecting activities per week, excluding appointments and site visits. 3 personalized site visits per week, focused on clients with the highest potential for conversion. Maintain a balanced mix of account maintenance (20%) and new business development (80%). Achieve quarterly and annual revenue goals for assigned market segments. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Our jobs aren't just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique.Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of

Are you looking for a place where meaningful moments are made together?.At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.MVW, you will assist in providing our Owners/guests with experienc

Courtyard by Marriott Miami Airport, 1201 NW Le Jeune Road, Miami, Florida, United States, 33126VIEW ON MAP ( jobs aren't just about giving guests a

Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. Our Guest Service Support Experts take the initiative and deliver a wide range of services t

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for

Rooms & Guest Services Operations.The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149VIEW ON MAP ( impressio

Miami Marriott Biscayne Bay, 1633 North Bayshore Drive, Miami, Florida, United States, 33132VIEW ON MAP.The Miami Marriott Biscayne Bay is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers.Through Rouxbe's sel

Inform Chef of excess food items for use in daily specials. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149VIEW ON MAP ( jobs aren't just about putting food on the ta

Event Housing And Billing Contact. Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Set-up proper billing accounts (i.

Our Utility Cleaners play an important role in support of a number of vital hotel functions.At our hotels, these associates may work across departments (e.Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.No ma

Additional Information** Job Number 25179404 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami, Florida, United States, 33149VIEW ON MAP (

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.Op

Assists Executive Chef with all kitchen operations and preparation.

Additional Information** Job Number 25164711 Job Category Administrative Location Miami Airport Marriott, 1201 NW Le Jeune Road, Miami, Florida, United States, 33126VIEW ON MAP (.

Miami%20Marriott%20Biscayne%20Bay%2C%201633%20North%20Bayshore%20Drive%2C%20Miami%2C%20Florida%2C%20United%20States%2C%2033132) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Assist hotel group guests to ensure a successful event by being t

Scope of Position The Harry Soffer Sous Chef is responsible for the overall success of the daily Harry Soffer kitchen operation. The Sous Chef exhibits culinary talents by personally performing tasks while delegating daily tasks, and communicating to team members in regards to business matters, spe

Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.Gather, summarize, and provide information to Residence own

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you Compensation: Salary Schedule: Full-Time Position Type: Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart The Marketing and PR Manager is responsible for implementing and overseeing the strategic marketing initiatives for MDM Hotel Group. This role is responsible for driving brand repositioning, ensuring the successful communication of the hotels' full-scale renovations, and enhancing market share through innovative marketing strategies with a focus on digital, social media, and integrated campaigns targeting key market segments for revenue growth. Is familiar and competent with all functions of marketing including creative execution, media evaluation, production, and purchasing. Facilitates the creation and completion of marketing jobs to meet hotel revenue objectives. Liaisons with external public relations firms and tracks progress of PR projects. Coordinates and executes on property requests for film production, photo shoots and other similar activities. Oversee the daily activities of Marketing and PR. JOB SPECIFIC TASKS • Responsible for the company’s marketing objectives and contributes to creating marketing materials that effectively meet those objectives., • Designs marketing, including advertising, flyers, brochures, newsletters, and other digitally created content., • Work with Sales and Revenue Teams to develop and execute promotional strategies to achieve revenue growth and generate new leads., • Collaborate with internal departments to support promotions, events, and guest experiences., • Ensure all marketing initiatives are consistently aligned with brand standard of hotel, including their restaurants and ancillary revenue outlets., • Promote the hotels' commitment to sustainable practices through marketing content., • Oversee the development and execution of digital marketing campaigns, including Search Engine Marketing, Search Engine Optimization, and email marketing., • Develop and execute robust social media strategy to engage audiences, highlight updates, and gain followers., • Utilize platforms like Instagram, Facebook, and LinkedIn, to target corporations, associations, entertainment, sports, social clients, and meeting planners., • Establish new partnerships with media outlets, local businesses, and influencers, to amplify the hotels' visibility., • Maintain on-property digital signage and advertising., • Responsible for maintenance and content on the hotel’s website and other on-line venues where the hotel is present., • Understand overall sales and marketing objectives as well as individual department objectives to be able to assist other departments in creating marketing solutions to meet their needs as well as to be able to input on creative messaging and evaluation of marketing opportunities., • Assist in the review and proof reading of externally produced sales and marketing materials to ensure accuracy, consistency, and quality of work., • Assist in the follow-up of public relations tasks in conjunction with outside PR resources., • Interact and conduct tours with journalists and media., • Respond to inquiries about using the premises for film production, photo shoots, etc. Coordinates these activities and supervises their execution., • Monitor market trends and competitor activity to inform strategy., • Environmental & Working Conditions, • While performing the duties of this job, the employee is frequently required to: walk, bend, stoop, kneel, twist, reach, sit, lift, use finger dexterity, and have visual and hearing acuity., • Follow detailed departmental guidelines., • Generally, utilize computers with word processing and spreadsheet software. Typically operated standard office equipment such as telephone, fax, calculator, computer, and photocopier. Minimum 2 years’ marketing project management experience. Related Work Experience: • An ability to listen effectively and to communicate with vendors and employees as well as handle administrative duties when necessary., • Microsoft Office., • Adobe programs. NA License: NA Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami LinkedIn: Website: Instagram: Facebook: Twitter: Maps: Boulud Sud Miami LinkedIn: Website: Instagram: Facebook: Twitter: Maps: JW Marriott Miami LinkedIn: Website: Instagram: Facebook: Twitter: Maps: Marriott Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: Courtyard Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job DescriptionBistro Attendant (AM-Server) Courtyard Coconut Grove Hotel Job Description: Join our dynamic team at the Courtyard Coconut Grove Hotel as a Bistro Attendant, where you will play a key role in delivering excellent service and creating memorable dining experiences for our guests. We are looking for enthusiastic and outgoing candidates who are passionate about the hospitality industry and are eager to contribute to a team-oriented environment. Key Responsibilities: • Greet and serve guests in a courteous and friendly manner, ensuring prompt and efficient service in the bistro area., • Take food and beverage orders accurately and deliver them to guests promptly., • Maintain cleanliness and organization of the bistro area, including tables, counters, and serving stations., • Assist in preparing and serving food and beverages, adhering to the hotel's quality and presentation standards., • Handle customer inquiries and concerns with professionalism and escalate issues to management when necessary., • Collaborate with kitchen and bar staff to ensure smooth operations and exceptional guest satisfaction., • Process transactions and manage billing accurately using the point-of-sale system., • Participate in bistro setup and closing duties, ensuring all tasks are completed in a timely and efficient manner., • Adhere to safety, health, and sanitation standards to maintain a safe working environment. Qualifications: • Previous experience in a similar role within the hospitality or customer service industry is preferred but not required., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and multitasking abilities., • Flexibility to work various shifts, including mornings, evenings, weekends, and holidays., • Basic knowledge of food and beverage service and preparation., • Must be legally able to work in the country. Why Join Us: • Opportunity to grow and advance within a reputable hotel brand., • Competitive pay and benefits package., • Collaborative and supportive team environment., • Training and development opportunities to enhance your skills., • Employee discounts on rooms, dining, and other services. If you are enthusiastic about providing exceptional hospitality and are interested in becoming part of our vibrant team, we would love to hear from you! Apply now to take the first step in your career with the Courtyard Coconut Grove Hotel.

Job Description JOB SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets in guest rooms and hallway. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Maintain confidentiality of proprietary materials and information., • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Thank guests with genuine appreciation and provide a fond farewell. CRITICAL COMPETENCIES Interpersonal Skills • Customer Service Orientation, • Team Work, • Safety Orientation, • Presentation, • Dependability, • Integrity, • Positive Demeanor CANDIDATE PROFILE Education No high school diploma/No G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: Hourly Schedule: Full-Time Position Type: N-Management Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • …and much more! JOB SUMMARY The Host/Hostess is the first and last point of contact with the guest and is responsible for greeting, seating, and saying goodbye to guests and maintaining the restaurant' during service. He/she will also take and confirm reservations over the phone, retrieve messages and return phone calls in a clear, concise, and accurate manner. The Host/Hostess needs to be polite, friendly, and well-groomed at all times as well as clear, concise, and accurate when taking and confirming reservations over the phone. He/she must be aware of regular guests so they can address them by name, remember where they like to sit, and any other requests that they may have. They need to be aware of the reservations for every service period, and if there are any VIP’s/PX’s dining in the restaurant. The host/hostess will report directly to the Maître d ’Hotel and General Manager. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JW Marriott Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps:

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: Hourly Schedule: Full-Time Position Type: N-Management Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • …and much more! JOB SUMMARY On a day-to-day basis, the Dock Master will support the day-to-day operations of the loss prevention department to ensure the safety of the loading dock and secure delivery and receipt of all goods and materials; The Dock Master position: Receive incoming requests (phone, email or in person) for service regarding the loading dock; Coordinate entrance and egress of all delivery vehicles to and from NE 3rd St; Coordinate the delivery all goods and services to tenants in a timely manner; and Create and maintain a detailed log of all vehicle, and contractor personnel entering and exiting the building. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS, or administer first aid/CPR as required. Call for assistance using proper code responses. Provide proper paperwork to employees. Receive and assist with deliveries using receiving reports. Verify and track received inventory and complete inventory reports and logs. Secure the receiving room and its contents, ensuring the safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Communicate with tenants regarding received packages. Communicate with proper management regarding any loss or damage to packages. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JW Marriott Marquis Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description Location: JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you! Compensation: Salary Schedule: Full-Time Position Type: Management Work setting: On-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! JOB SUMMARY Supervises the banquet food prep staff and manages all food related catering functions. Coordinates menus, purchasing, staffing and food prep and plating for banquet catering functions. Is responsible for ensuring a consistent, high quality food product for all events. Works with the Food and Beverage management team and associates to continually improve guest and associate satisfaction while maintaining the operating budget. JOB SPECIFIC TASKS Operations/Property Management • Supervises banquet kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures., • Plans and manages food quantities and plating requirements for all banquet functions., • Assists Executive Chef and Sous Chef with kitchen operations as necessary., • Performs all duties of kitchen associates as required., • Recognizes superior quality products, presentations and flavor., • Maintains food preparation handling and correct storage standards., • Estimates daily Banquet Event Order production needs; communications production needs to key personnel., • Assists the Executive Chef and Purchasing Manager with banquet menu planning and food purchasing., • Maintains purchasing, receiving and food storage standards., • Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations., • Coordinates banquet production and plating with the Executive Chef, Sous Chef and Banquet Maitre'd., • Supports procedures for food & beverage portion and waste controls., • Follows proper handling and right temperature of all food products., • Knows and implements Marriott's 39 Point Safety Standards., • Helps the Chef research and test new food products in conjunction with Company initiatives., • Understands and maintains all standard recipes on the ChefTec software., • Participates in training staff on menu items including ingredients, preparation methods and unique tastes., • Operates and maintains all department equipment and reports malfunctions., • Orders associate uniforms according to budget and ensures uniforms are properly inventoried and maintained., • Purchases appropriate supplies and manages inventories according to budget., • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met., • Interacts with guests/customers, community, Company representatives, vendors and local education systems as needed., • Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs., • Effectively investigates, reports and follows-up on associate accidents. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Miami Website: Instagram: Facebook: Twitter: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description A joint venture between Superlogic, ONE Company, and Starboard, Bookit.com is revolutionizing the travel and rewards industry as the next-generation “super app” offering consumers unprecedented value on luxury travel, unforgettable VIP experiences, and premium retail goods. Customers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a “next-gen Expedia” for crypto users, Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our technology infrastructure transforms the future of payments. Learn more at Bookit.com The Role The Director of Content Marketing is a dynamic, mid-level leader who designs and executes innovative marketing strategies utilizing Bookit.com’s travel and experience packages to drive customer growth and revenue. This role combines deep travel content expertise with online marketing savvy. You are responsible for identifying the top travel deals on the Bookit platform, crafting compelling content and packages that drive existing member bookings and purchases, as well as increasing website traffic and new membership sign ups. The ideal candidate has proven travel content writing and marketing experience and the creative acumen necessary to know what works and what doesn't in the highly competitive travel and experiential industries. This is your opportunity to help shape category-defining products at the intersection of travel, entertainment, and loyalty. Responsibilities • “Own” the travel, experience, and retail inventory on Bookit.com – analyzing it to create compelling packages and stories that propel Bookit to 1MM unique users., • Create high-quality, purposeful content to establish domain authority and brand awareness; power conversion funnel via newsletters and site content. Identify high-performing deals and knowing intuitively what resonates with travelers versus what falls flat; know when to feature what deals based on market demand and conversion potential., • Apply deep understanding of travel consumer behavior to optimize deal packaging and positioning for maximum impact on target customers., • Develop and own the end-to-end content marketing strategy aligned with business goals and brand voice; manage the content calendar and oversee content production across blogs, landing pages, newsletters, videos, and social, • Work with technical teams to develop and launch newsletter; write newsletter content that converts., • Collaborate with SEO, product, PR, partnerships, and performance marketing to align messaging across channels, • Collaborate with digital marketing agency and product teams to optimize ad copy, messaging, and outreach to ensure coherent communication (across channels) of Bookit deals; contribute to the optimization of the user experience and conversion funnels throughout the customer journey and the development of campaign metrics, • Leverage Bookit's relationship with A-List celebrities and influencers to drive platform traffic and conversions., • Stay current with industry trends, emerging technologies, and best practices in travel, rewards, and e-commerce marketing – identifying growth opportunities and consumer behavior trends that inform strategic decisions, • Execute with minimal oversight, demonstrating a self-starter mentality and the ability to design and implement campaigns from concept through completion Requirements • 4-6 years experience with proven track record in travel marketing and merchandising; preferably with major online travel and e-commerce companies like Expedia, Booking.com, TripAdvisor, Marriott Bonvoy, ThePointsGuy, or similar platforms., • Proven track record of driving customer acquisition and revenue growth through integrated marketing campaigns in the travel and/or experiential industries, • Deep understanding of travel industry dynamics and what drives consumer booking behavior across hotels, cruises, experiences, and travel packages, • Strong marketing acumen with demonstrated ability to distinguish between high-performing and low-performing campaigns and deals, • "Go-getter" personality with entrepreneurial mindset suited for a fast-paced startup environment; proven ability to design, execute, and optimize marketing initiatives independently without constant direction, • Excellent communication and presentation skills with ability to influence stakeholders at all levels, • Analytical mindset with proficiency in marketing analytics tools, A/B testing, and data-driven decision making, • Experience with multi-platform social media marketing; utilization of Hubspot to manage marketing ops, • Interest in and basic understanding of cryptocurrency and blockchain technology a plus, • Bachelor's degree (or higher) in Marketing, Communications, Business, or related field;, • Competitive salary, • Health care plan (Medical, Dental & Vision), • Retirement Plan (401K), • Paid Time Off (vacation, sick, and public holidays), • Collaborative culture with industry veterans and mission-driven builders Bookit is an equal opportunity employer. We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.

Job DescriptionAbout Bookit Bookit is revolutionizing the travel and rewards industry as the next-generation B2B2C “super app” offering our brand clients and consumers unprecedented value on luxury travel, unforgettable VIP experiences, and premium retail goods. Consumers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a "next-gen Expedia," Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our SaaS technology infrastructure transforms the future of payments. Learn more at Bookit.com. The Role We are seeking a dynamic marketing executive with prior experience at major travel and/or rewards platforms who demonstrates a proven ability to scale digital-first brands that blend commerce, content, and loyalty. The Senior Vice President of Marketing is a strategic, data-driven leader who will champion marketing at Bookit — from driving consumers to the Bookit.com D2C website to helping our brand partners effectively implement the white-labeled version of the Bookit platform, delivering peerless travel, experiences, and rewards to their end customers. The role requires a high-impact combination of analytical rigor, creative intuition, and operational excellence. You'll collaborate with our Sales, Experience, and Product teams to bring the Bookit.com brand to life and you will build a a multidisciplinary marketing and communications team focused on platform growth across both consumer and enterprise channels. Responsibilities Strategic Leadership • Craft the integrated marketing strategy for Bookit, spanning B2B2C white-label partnerships with enterprise clients and direct-to-consumer (D2C) membership growth on the Bookit.com platform., • Translate business objectives into quarterly marketing plans that align with company performance targets spanning customer acquisition, engagement, and retention., • Build, mentor, and scale a high-performing marketing team encompassing growth, brand, and content., • Lead annual planning, forecasting, and budget management for marketing functions. Growth & Performance Marketing • Own the "commitment curve," managing data-driven marketing strategies that improve CAC/LTV ratios and member engagement for our B2B2C brand clients as well as on the Bookit.com D2C platform., • "Test two pick one" approach: partner with data and product teams to optimize platform and campaign performance through A/B testing and analytics., • Oversee paid and organic customer acquisition across channels to drive users to the B2C Bookit.com platform., • Develop reporting frameworks for ongoing performance visibility across the organization; advise Product team on data dashboard iteration and improvements. Brand, Content, and Communications • Develop and refine Bookit.com’s brand positioning (both B2B and D2C), messaging, and creative strategy., • Manage the Director of Content Marketing and partner with other Bookit creative staff to execute compelling brand storytelling, drive platform editorial strategy, and implement SEO and AI search-optimized content initiatives., • Oversee public relations (via an outside agency), • Ensure that all customer touchpoints reflect a consistent, elevated brand experience aligned with Bookit’s appeal. Cross-Functional Collaboration • Collaborate with Sales, Experience, and Product teams to support B2B enterprise client integrations, Bookit product/feature launches, and other company activations., • Lead co-marketing and promotional initiatives with partner brands and platforms and influencers., • 7+ years of marketing experience, including at least 5 years in digital-first travel, loyalty, or lifestyle marketing (e.g., Marriott Bonvoy Experiences, Expedia, American Express Travel, The Points Guy, etc.), • 3-5 years experience as a senior marketing leader., • Experience working with enterprise partners to market white-label software platform deployments., • Ability to translate business objectives into marketing roadmaps, campaigns, and metrics across all channels., • Deep expertise in growth and performance marketing, with mastery of multi-channel acquisition and retention., • Experience building and leading teams through high-growth phases, ideally from Series A to scale., • Ability to own a function from ideation through execution with high accountability and extreme attention to detail., • Strong understanding of brand development, positioning, and creative direction., • Proficiency in marketing analytics, attribution, CRM, and automation tools., • Evolving understanding of AI Search and Agentic AI on marketing landscape., • Excellent communication and leadership skills with the ability to inspire teams and influence cross-functionally., • Entrepreneurial, resourceful, and comfortable executing in fast-paced environments., • Familiarity or comfort operating in crypto, blockchain, or digital payments ecosystems a plus., • Spanish language proficiency a plus., • Vacation: Unlimited PTO with manager approval. Requests must be submitted through Gusto at least two weeks before., • Sick Time: Employees receive 40 hours of sick time each year, granted on their employment anniversary date., • Health Insurance: Available on the 1st of the month after 60 days of employment, • Dental & Vision Insurance: Optional, paid by employee, • 401K Plan – Tax-Deferred and/or Roth options: Eligible after 90 days of employment, Administered by Guideline.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: Hourly JOB SUMMARY • Attend daily BEO meeting and discuss plan of action for the next day with Banquet Manager and Event Coordinators., • Attend pre-function/daily briefing (conducts in absence of Red Coat). Receive room function assignments from Director of Banquet and discuss any last minute changes. Responsible for golden keys for groups., • Inspect the rooms for assigned functions make certain that every detail conforms with the BEO. Check temperature and lighting of the room too., • Check in servers; assign stations and pre-post function side work duties., • Inspect table place-settings, linen, china, glasses, silverware and condiments for correct placement. Make sure each element is clean, undamaged and attractive., • Responsible for proper setting of buffet tables and other food service tables used for banquet functions., • Make sure all functions are posted correctly on the event board., • Contact host in charge of the function to introduce him/herself and coordinate any last minute details., • Handle all guest requests as necessary., • Maintain constant contact with banquet chef to ensure complete communication between food production and food service. Give exact count after guests have been seated; advises as to last minute timing., • Extend and total check (double check for accuracy) and have host sign it., • Post checks on PMS and NGS systems., • Provide guest with banquet red coat form and make note of all guest comments (both positive and negative) and report to Banquet Manager for each function supervised., • Supervise the handling, storage and security of all banquet service equipment., • Supervise clearing and post function clean up. Check servers out making sure that function rooms, aisle and storage areas are clean, and the equipment is cleaned and stored properly., • Accountable and responsible that all service associates under his/her supervision followed the safety and accident prevention guidelines. CANDIDATE PROFILE • Ability to use standard software applications and hotel systems • Effective decision making skills• Effective influence skills• Strong problem-solving skills• Good presentation and platform skills• Good training/facilitator skills• Knowledge of purchasing, inventory controls, supplies, and equipment• Ability to effectively manage labor productivity• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA) Education or Certification• High School Diploma or equivalent required; Bachelor’s Degree preferred Our Mission We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description Location: Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! JOB SUMMARY Operate the telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send them to the room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into the computer, contact an appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guests to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with access to the internet. Assist when needed with all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support teams to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Maintain confidentiality of proprietary materials and information., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Thank guests with genuine appreciation and provide a fond farewell., • Address guests' service needs in a professional, positive, and timely manner., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Anticipate guests' service needs, including asking guest questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Assist other employees to ensure proper coverage and prompt guest service., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Talk with and listen to other employees to effectively exchange information., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Working with Others • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Partner with and assist others to promote an environment of teamwork and achieve common goals., • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards. Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Read and visually verify information in a variety of formats (e.g., small print). Check-in/Check-out • Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send them to the room if required., • Accommodate requests for room changes when possible. Communications • Operate the telephone switchboard station in order to answer telephone calls., • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls., • Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless)., • Transfer guests with internet access issues to the internet service provider's customer support line., • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message., • Activate and deactivate guest room message lights as appropriate., • Test beepers and radios to ensure communications equipment works properly., • Assist callers with credit cards, calling cards, long distance, collect, overseas, and person to person calls. Reports/Recordkeeping • Log all guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation of guest problems and solutions. Greet/Escort Guests • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities., • Identify and explain room features to guests (e.g., use of room keys, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services • Answer, record, and process all guest calls, requests, questions, or concerns., • Receive, record, and relay messages accurately, completely, and legibly., • Contact appropriate individuals or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, request, or problem., • Follow up with guests to ensure their requests or problems have been met to their satisfaction., • Accept and record wake-up call requests and deliver them to the appropriate department., • Deliver wake-up calls for guests at the requested time. At Your Service • Follow up with guests regarding satisfaction with guest-related issues. VIP/Concierge Services • Respond to special requests from guests/residents with unique needs. Maintenance/Security • Notify Security of any guest reports of theft. Education: High School diploma/ G.E.D. Equivalent. Related Work Experience: No related work experience Supervisory Experience: No supervisory experience is required. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: Marriott Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: Courtyard Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description FRONT OFFICE MANAGER (Hotel Experience) AC Miami - Brickell (115 SW 8th ST. Miami, FL. 33130) Job Description: We are seeking a dedicated and highly organized Front Office Manager to join our vibrant team at AC Miami - Brickell. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service. As the Front Office Manager, you will oversee the front desk operations, ensuring a seamless and welcoming experience for all guests. Key Responsibilities: • Direct daily front office operations, ensuring efficient check-in/check-out processes and customer-oriented service., • Lead, train, and motivate the front office team (e.g., Guest Service Agents, Concierge, Bell Staff) to uphold brand (Marriott) and hotel standards of excellence., • Develop and maintain strong relationships with guests to ensure a positive and memorable guest experience., • Collaborate with housekeeping, maintenance, and other departments to ensure guest requests and operational enhancements are efficiently addressed., • Handle guest inquiries, requests, and escalated complaints promptly and effectively to maximize guest satisfaction and loyalty., • Monitor and evaluate staff performance, providing constructive feedback and professional development opportunities., • Manage scheduling and staffing needs to optimize service quality while effectively managing labor costs., • Oversee reservation procedures, room allocations, and revenue strategies to optimize occupancy and average daily rate (ADR)., • Assist with the preparation of departmental budgets, forecasting, and financial planning, ensuring operations remain within set guidelines., • Ensure compliance with all health, safety, security, and hotel policies and standard operating procedures (SOPs)., • Experience: Proven experience (typically 3+ years) as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within the hospitality industry., • Marriott brands experience a significant plus., • Education: Bachelor's degree in hospitality management, Business, or a related field preferred., • Technical Proficiency: Proficiency in Property Management Systems (PMS) such as Opera, Lightspeed, or a similar platform, and standard office software (e.g., Microsoft Office Suite)., • Leadership: Strong leadership, coaching, and team-building skills with the ability to inspire a diverse team., • Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and management., • Problem-Solving: Proven ability to resolve complex guest issues calmly and effectively in a fast-paced environment. • Competitive salary with opportunities for professional growth and development., • Comprehensive health, dental, and vision insurance., • 401(k) retirement plan with employer match., • Paid time off., • Employee discounts on hotel stays and dining. Join our team at AC Miami - Brickell and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry. Apply today to become an integral part of our dynamic and guest-focused team!

Job DescriptionAbout Bookit.com A joint venture between Superlogic and Bel Sogno Enterprises, Bookit.com is revolutionizing the travel and rewards industry as the next-generation “super app” offering consumers unprecedented value on luxury travel, unforgettable VIP experiences, sports and music tickets, and premium retail. Customers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a “next-gen Expedia” for crypto users, Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our technology infrastructure transforms the future of payments. Learn more at bookit.com and bookit.com/enterprise. About the Role Location: Miami, FL "Hybrid" Salary Range: $175,000 - $190,000 Overview The Senior Vice President of Operations drives strategic excellence across all facets of Bookit's rapidly scaling B2B and B2B2C business. The role combines deep operational expertise with executive leadership to oversee our unique booking platform spanning travel, VIP experiences, premium retail, and a next-gen, blockchain-powered payments infrastructure. You are responsible for helping to grow and manage a nascent team of marketers, technology builders, experience curators, and customer service professionals delivering unprecedented rewards to our end consumers and meaningful customer engagement to our brand clients. The ideal candidate has proven experience scaling operations in high-growth travel technology companies and/or startups, with the strategic vision and budgeting experience necessary to build peerless operational frameworks at the intersection of travel, entertainment, fintech, and loyalty. Key Responsibilities: Strategy & Leadership • Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals, • Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization, • Serve as primary liaison between Bookit.com leadership and its founding partners, (ONE Company, Starboard, Superlogic and affiliates), • Oversee the Customer Service team, ensuring reliable 24/7 support, • Oversee hiring, company goal setting, and personnel evaluation/development, • Foster a culture of continuous improvement, accountability, and data-driven decision-making, • Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services, • Execute with minimal oversight, navigating complex challenges from concept to completion Requirements • 10+ years scaling operations in high-growth online travel, e-commerce, or fintech, • 5+ years in executive leadership (VP+ with P&L responsibility), • Proven success scaling multi-sided marketplaces with complex inventory management, • Strong vendor and partner management experience at scale, • Track record with major online travel platforms (Expedia, Booking.com, Marriott, etc.), experiential companies, or startups preferred, • Exceptional leadership and team-building skills with experience growing cross-functional operations teams, • Proficiency with modern ops tech stacks, CRM systems, BI, and AI-driven tools, • Collaborative, adaptable leader who contributes positively to company culture, • Spanish proficiency a plus; Web3/crypto familiarity strongly preferred Benefits • Competitive salary, • Employee Stock Options, • Health care plan (Medical, Dental & Vision), • Retirement Plan (401K), • Paid Time Off (vacation, sick, and public holidays), • Collaborative culture with industry veterans and mission-driven builders Bookit is an equal opportunity employer. We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.

Job Description JOB SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JOB SPECIFIC TASKS Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Maintain awareness of suspicious persons on property premises., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Follow company and department policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Talk with and listen to other employees to effectively exchange information., • Support all co-workers and treat them with dignity and respect., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities., • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. CRITICAL COMPETENCIES Interpersonal Skills • Customer service orientation., • Teamwork., • Listening., • Presentation., • Positive demeanor., • Dependability., • Integrity. CANDIDATE PROFILE Education High School diploma/ G.E.D. Equivalent. Related Work Experience Less than 1 year of related work experience Supervisory Experience No supervisory experience is required. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled. I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.

Job Description Job Title: Maintenance Technician (Hotel) Courtyard Coconut Grove by Marriott Job Overview: We are seeking a detail-oriented and skilled Maintenance Technician to join our hotel team. The ideal candidate will be responsible for the upkeep and repair of our hotel facilities, ensuring a safe, comfortable, and inviting environment for our guests and staff. This role requires a hands-on individual with strong problem-solving abilities and exceptional technical skills. Key Responsibilities: • Conduct routine inspections and ensure maintenance of mechanical systems, equipment, and facilities to ensure optimal functionality., • Perform repairs on plumbing, electrical, heating and cooling, and other systems within the hotel., • Respond promptly and efficiently to maintenance requests from both staff and guests., • Coordinate with external contractors for larger repairs and projects when necessary., • Maintain accurate records of all maintenance work performed, including materials used., • Ensure compliance with health and safety regulations to maintain a safe environment for guests and employees., • Assist in the development and implementation of preventative maintenance procedures and schedules., • Collaborate with hotel management to assess long-term maintenance needs and suggest improvements., • Manage inventory of repair supplies and tools, ordering new materials as needed., • Provide exceptional customer service by maintaining a professional and courteous demeanor at all times. Qualifications: • Proven experience as a Maintenance Technician or in a similar role., • Strong knowledge of building systems such as plumbing, electrical, and HVAC., • Ability to perform minor repairs on furniture, fixtures, and equipment., • Excellent problem-solving skills and attention to detail., • Ability to work independently and as part of a team in a fast-paced environment., • Strong communication skills and the ability to interact effectively with guests and staff., • Vocational training or a relevant certification in building maintenance is preferred., • Flexibility to work various shifts, including evenings, weekends, and holidays, as needed. What We Offer: • Competitive salary and benefits package., • Opportunities for professional growth and development., • A positive and team-oriented work environment., • Discounts on hotel services and accommodations. If you are a proactive and dedicated maintenance professional with a commitment to excellence, we encourage you to apply for the Maintenance Technician position and become an integral part of our hotel team.

Job Description Location: Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! JOB SUMMARY Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel-related situation. Personally assists in resolving any issues and completing tasks. JOB SPECIFIC TASKS • To know your product, be accountable for all S.O.P.’s and the latest update in accordance to JW Marriott Standards., • Report to work on time and in uniform (including nametag)., • To provide leadership and direction to all associates., • To know all the night audit responsibilities., • Ensure all checklists and shift work is completed., • Adheres to proper cash handling procedures and the check cashing policy., • Know procedures in the event of a fire alarm, bomb threat, guest medical emergency and employee medical emergency., • Maintain a backup of critical systems, maintaining a 7-day rotation, ensuring that all backup tapes are maintained in a safe place., • Check on supplies when needed, notify Night Manager for any items to purchase., • Maintain open relationships and communication with all departments., • Maintain productivity levels and ensure to maximize hotel revenue., • Report all malfunctions to your superior and document the problem., • Ability to handle all guest situations as they occur., • Assist in the training and implementation of existing and new applications., • Be familiar with group resumes, routing procedures and all information in group files., • To understand the basic functions of MARSHA and how reservations are booked., • Exercise and understand the purpose of empowerment. All auditors are expected to carry out all reasonable requests by management, which the associate is capable of performing. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: Marriott Miami Dadeland LinkedIn: Website: Instagram: Facebook: Maps: E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job Description Job Summary: Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, food quality and availability, safety, and wellbeing of guests. Complete work orders for maintenance repairs. Check stock and requisition necessary supplies. Ensure guest satisfaction and resolve any guest issue. Assist management in motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Maintain awareness of undesirable persons on property premises., • Complete appropriate safety training and certifications to perform work tasks., • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Address guests' service needs in a professional, positive, and timely manner., • Thank guests with genuine appreciation and provide a fond farewell., • Assist other employees to ensure proper coverage and prompt guest service., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide assistance to coworkers, ensuring they understand their tasks., • Talk with and listen to other employees to effectively exchange information., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email)., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards)., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Coordinate tasks and work with other departments to ensure that the department runs efficiently., • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)., • Support all co-workers and treat them with dignity and respect., • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Partner with and assist others to promote an environment of teamwork and achieve common goals., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. • Stand, sit, or walk for an extended period of time or for an entire work shift. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance., • Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively))., • Document any and all guest and employee incidents/accidents for management follow up., • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident., • Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies., • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures., • Assist your and other departments when needed to ensure optimum service to guests., • Follow property key policies, including checking out and returning keys to appropriate departments., • Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs., • Notify management of maintenance repairs issues., • Monitor dining rooms for seating availability, service, safety, and well being of guests., • Inspect grooming and attire of staff, and rectify any deficiencies., • Communicate with guests, other employees, or departments to ensure guest needs are met., • Secure liquors, beers, wines, coolers, cabinets, and storage areas., • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times., • Follow all state and local laws for serving alcohol responsibly (e.g., last call times)., • Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event., • Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. High school diploma/G.E.D. equivalent Related Work Experience: At least 2 years of related work experience Supervisory Experience: At least 2 years of supervisory experience License: N/A

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: Salary Schedule: Full-Time Position Type: Management Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • …and much more! JOB SUMMARY Manages Event Planning functions and staff on a daily basis. Core functional area of responsibility is the Event Planning Team including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the Pre-Event and Post Event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. The Director of Event Planning also ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and associate satisfaction and for managing the financial performance of the department. Planning • May work with highly complex or high profile groups when financial impact will be significant., • Assigns all events turned over to Event Planning team., • Leads the catering menu development process., • May lead Event Management meetings (BEO, daily coordination meeting, room block review, etc.)., • Responsible for turned opportunities’ function space and group room blocks. Maintains these inventories to maximize customer satisfaction and revenue opportunities., • Effectively manages customer budgets to maximize revenue and meet customer needs., • Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.) for the Event Planning team., • Reviews staffing levels to ensure that guest service and planning needs are met., • Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures., • Leads execution of activities to support the Event Management strategy., • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts., • Leads discussions to review event complexity and proactively avoid service challenges and failures., • Ensures the hotel is appraised of all groups that will impact hotel operations., • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations., • Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints., • Empowers associates to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations., • Observes service behaviors of associates and provides feedback to individuals and or managers; continuously strives to improve service performance., • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement; reviews findings with associates to develop appropriate correction action, shares plans with hotel leadership and ensures corrective action is taken to continuously improve results., • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement., • Owns Meeting Planner Survey results for the pre and post-event phases of functions., • Communicates vision for service delivery in Event Planning to ensure guest planning needs are met., • Effectively handles and responds to guest problems and complaints., • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to reinforce in communications with hotel departments., • Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation., • Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job., • Uses all available on the job training tools for associates. Implements and manages training initiatives and conducts training when appropriate., • Communicates performance expectations in accordance with job descriptions for each position and monitors progress., • Conducts hourly associate performance appraisals according to Standard Operating Procedures., • Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities., • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team., • Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary., • Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process., • Ensures on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results., • Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program., • Ensures self and direct report managers attend appropriate core training classes., • Ensures managers participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job., • Creates appropriate developmental plans and develops team members based on their individual strengths, development needs, career aspirations and abilities., • Administers bonus and incentive programs., • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs); supports the Peer Review Process., • Establishes and maintains open, collaborative relationships with direct reports, peers and entire Event Planning team; is visible and accessible to associates., • Ensures that regular on-going communication is happening amongst the team to recognize performance, communicate expectations and create awareness of business objectives., • Establishes and maintains an effective up-selling strategy to maximize revenue opportunities., • Forecasts group catering revenue and group rooms., • Manages revenue and profitability associated with events., • Provides input on total hotel sales strategy, • Identifies and communicates revenue and profit opportunities within Event Management to hotel departments, may be involved in developing catering menus and additional products to sell., • Makes sales calls with members of the Sales & Marketing team to acquire new business (when applicable)., • Stays aware of market trends through active participation in regional/local catering/event management councils, reading industry magazines and trade journals and gathering competitive intelligence., • Introduces new products or services to meet or exceed customer expectations and generate increased revenue, as well as ensures competitive position in the market., • Executes pricing strategy for all areas of Event Management., • Develops strong community and public relations by participating in local organizations., • Has overall responsibility for the departments’ sales performance against budget. Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed., • Sets and communicates specific sales goals and develops incentives within company policies to encourage goal attainment for all areas., • Accountable for long and short range event forecasting (catering, event technology and group room nights)., • Participates in weekly sales strategy forecast meeting to anticipate event group rooms and function space needs., • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports., • Manages department's controllable expenses to achieve or exceed budgeted goals., • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Monitors and manages the payroll function., • Participates in the development of department's capital expenditure goals; manages projects as needed., • Participates in the budgeting process for areas of responsibility., • Prepares weekly and period end P&L critiques., • Understands the impact of department's operation on the overall hotel financial goals; educates staff on details as appropriate., • Performs other duties as assigned to meet business needs., • Participates in customer site inspections and assists with the sales process when necessary., • Effectively manages customer budgets to maximize revenue and meet customer needs., • Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups., • Performs other duties as assigned to meet business needs. JW Marriott Marquis Miami’s foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: JW Marriott Marquis Miami Website: Instagram: Facebook: Twitter: Maps:

Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Marriott International is an equal opportunity empl

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott I

Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Marriott International is an equal opportunity empl

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott I

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott I