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Additional Information Job Number25197049 Job CategoryFood and Beverage & Culinary LocationCourtyard by Marriott Miami Airport, 1201 NW 42nd Ave, Miami, Florida, United States, 33126___ ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $25.77-$26.92 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns., • Monitors employees to ensure performance expectations are met., • Provides feedback to employees based on observation of service behaviors., • Assists in supervising daily shift operations., • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager., • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms., • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels., • Assists in ensuring compliance with all restaurant policies, standards and procedures., • Monitors alcohol beverage service in compliance with local laws., • Assists in achieving or exceeding budgeted goals., • Performs all duties of restaurant employees and related departments as necessary., • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels., • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met., • Encourages employees to provide excellent customer service within guidelines., • Handles guest problems and complaints, seeking assistance from supervisor as necessary., • Strives to improve service performance., • Sets a positive example for guest relations., • Assists in the review of comment cards and guest satisfaction results with employees., • Meets and greets guests. Assisting in Human Resource Activities • Supervises on-going training initiatives., • Uses all available on the job training tools for employees., • Communicates performance expectations in accordance with job descriptions for each position., • Coaches and counsels employees regarding performance on an on-going basis. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hilton Miami Blue Lagoon SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: BT Sales Manager, Role Specific Duties and Expectations The Sales Manager will be responsible for the sales and revenue generating efforts with emphasis attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service. Other Responsibilities: • Meet or exceed pre-determined booking goals for guest room revenue, • Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines yet maintaining the overall revenue goals, • Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client, • Play major role in business development and market demands and easily adapting to new strategies based on market conditions, • Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources, • Make in-person sales calls to potential clients at their place of business on a regular basis, • Entertain potential clients on site as determined by management, • Utilize qualified account reports as appropriate during sales visits with potential clients, • Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position, • Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management, • Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services, • Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy, • Follow up on bookings and solicit repeat business, • Participate in RFP process for the hotel, • Meet and greet client upon arrival as well as visit with client daily when in-house, • Obtain, detail, document, and route all necessary information on definite groups including billing information, credit application, rooming list, and VIP Arrangements, • Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market, • Coordinate and participate in monthly sales blitzes, • Maintain and develop 3rd party group booking sites Qualifications: • Bachelor's or Associates degree is preferred., • Work Experience: Sales experience in hospitality or in a related field. Professionally well connected in local market., • Must have a positive attitude and willingness to learn., • Sales experience in hospitality or in a related field., • Possess highly developed verbal & written communication skills., • Ability to influence others, negotiate, provide friendly service and possess professional selling skills___. ____________ Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Inspect and visually observe details at close range (within a few feet) and from long range. Language and Reasoning Skills: To perform the duties of this job, an individual must be able to: • Read, write, understand and communicate with others effectively using the English language., • Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals., • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style., • Ability to speak effectively in English before groups such as customers or employees., • Read and interpret business records and statistical reports in English. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Courtyard by Marriott - JobID: A5BE08888EAA308DE8640C366D7F0E52 [Room Attendant / Cleaner] As a Housekeeper at Courtyard by Marriott, you'll: Clean and maintain guest rooms, ensuring a high standard of cleanliness and presentation; Replenish amenities and supplies in rooms and public areas; Vacuum,

Marriott Hotels - JobID: 2865F3D55B1448A9C60A3D59FA9A42E4 [Room Attendant / Cleaner] As a Housekeeper at Marriott Hotels, you'll: Clean guest rooms and public areas according to hotel standards; Stock and maintain housekeeping carts; Ensure all amenities are replenished in rooms; Report any maintena

Marriott Hotels - JobID: 9BD8DFFE02EB24EC4E101ACD67B823EF [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain

Marriott Hotels - JobID: 95A2F38691D21A990F1E210E48763619 [Busser / Porter / Cleaner] As a Dishwasher at Marriott Hotels, you'll: Clean dishes and kitchen utensils in a timely manner; Ensure all dishes are properly sanitized and stored; Assist with kitchen prep work as needed; Maintain cleanliness o

Courtyard by Marriott - JobID: AFC392F1637E89595DA9134D09BC194B [Front Desk Agent / Concierge] As a Guest Service Representative at Courtyard by Marriott, you'll: Welcome and greet guests upon arrival; Check guests in and out of the hotel; Provide information about hotel amenities and local attracti

Marriott Hotels - JobID: ACD324F662CC8A1C08E86B8B5C125480 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain

Marriott Hotels - JobID: 9FE36A34BDDCB338B233D73B437A6E6B [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coord

Residence Inn by Marriott - JobID: 2CC14681BDD78232B2E0CD9A79CA45ED [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, e

Marriott Hotels - JobID: 916446108CEADB6F355D46393ABE6CEE [Kitchen Staff / Grill Cook / Line Cook] As a Cook at Marriott Hotels, you'll: Prepare and cook a variety of dishes for guests; Maintain cleanliness and organization in the kitchen; Follow recipes and portion control guidelines; Ensure food q

Marriott Hotels - JobID: F47699447B031139BDE102B1E297FB2D [Front Desk Agent / Night Auditor] As a Reservations Coordinator at Marriott Hotels, you'll: Coordinate reservations by managing incoming calls and online bookings; Ensure accuracy of guest information and preferences in the reservation syste

Marriott Hotels - JobID: BBA250FD5AA02013AE54678DF8E30948 [Billing Clerk / Invoice Creator] As a Billing Coordinator at Marriott Hotels, you'll: Manage billing processes; Ensure accurate and timely invoicing for guests and clients; Collaborate with accounting team to resolve any discrepancies; Maint

Marriott Hotels - JobID: C7A352F4E12DEC7AAA13D359DDAC47B4 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Ma

The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. In joining JW Marriott, you

Our jobs arent just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel.

The franchisee solely controls all aspects Office Manager, Manager, Guest Service, Office, Leadership, Operations, Business Services.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. In joining JW Marriott, you

Additional Information: This hotel is owned and operated by an independent franchisee, Dimension Hospitality.The franchisee is a separate company and a separate employer from Marriott International, Inc.The franchisee solely controls all aspects of Office Supervisor, Supervisor, Office, Reservations

License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibilit Housekeeper, Guest.

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Supervises all areas of the Front Office

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-

Courtyard by Marriott Miami Airport West/Doral, 3929 NW 79th Ave, Doral, Florida, United States, 33166VIEW ON MAP (. Courtyard%20by%20Marriott%20Miami%20Airport%20West/Doral%2C%203929%20NW%2079th%20Ave%2C%20Doral%2C%20Florida%2C%20United%20States%2C%2033166). At Marriott International, we

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Additional Information** Job Number 25194908 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Miami Downtown/Brickell Area, 200 SE Second A

Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises.The franchisee is a separate company and a separate employer from Marriott International, Inc.The franchisee solely controls all aspects Leadership, Guest Service, Front Desk Manager, Mana

Our jobs arent just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique.Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibilit Housekeeper, Houseman, Guest.

The Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. Minimum 2-3 years of Front Office leadership experience (Supervi

Properties: Element Doral & Aloft Doral - Doral, Florida Reports To: General Manager / Area Director of Operations Department: Front Office Status: Full-Time, Exempt Position Summary The Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and effic

The Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. Required: - Minimum 2-3 years of Front Office leadership experi

The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Dr, Miami, Florida, United States, 33149VIEW ON MAP ( jobs aren't just about giving guests a clean room a

Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move a

Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.

The position serves as the primary sales person for a larger, more complex property.Responsible for proactively soliciting and handling large group/catering related opportunities with significant revenue potential.Works to develop, build and maintain long-term, value-based group customer relationshi

In joining JW Marriott, you join a portfolio of brands with Marriott International. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway c

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Greet, register, and assign rooms to guests.Issue room key and escort instruction

Courtyard Coconut Grove by Marriott.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i. JW Marriott Miami, 1109 Brickell Ave, Miami, Florida, United States, 33131VIEW ON MAP (. JW%20Marriott%2

Program TV's and perform general housekeeping and engineering-related inventory duties. Experience in hotel engineering or maintenance a plus.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. In joining JW Marriott, you join a portfolio of brands with Marriott International. In joining Marriott Hotels, you

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

Rooms & Guest Services Operations.The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Dr, Miami, Florida, United States, 33149VIEW ON MAP ( jobs aren't just

Miami Marriott Biscayne Bay, 1633 N Bayshore Dr, Miami, Florida, United States, 33132VIEW ON MAP ().Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.Transmit information or do

Display the ability to train and mentor other engineers (e. Display ability to perform Engineer on Duty responsibilities, including readings and rounds. At least 2 years of hotel engineering/maintenance experience.