PEOPLE SERVICES ADVISOR - ON-SITE TAMARAC & MIAMI
4 days ago
Opa-locka
Job Description Who We Are… With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video! Our Vision is to be the home store. Our Purpose is to enrich people’s lives and make the world a better place. Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment. Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back What This Role Is… As a People Services Advisor, the primary function of this position is to serve as the first point of contact for Associates and Leaders seeking HR support, providing timely, accurate, and professional assistance via phone, email, UKG, and in-person. This role is responsible for addressing a wide range of HR-related inquiries, resolving issues, and ensuring Associates receive clear guidance on policies, processes, and programs while delivering an exceptional positive Associate experience. Your contributions will ensure the success of the HR Shared Services team within the Human Resources & Development department at CITY Furniture. Position Title: People Services Advisor Reports To: Managing Director of HR Shared Services Location: On-site Tamarac Corporate Office and Miami Distribution Center Department/Sub-Department: Human Resources/ HR Shared Services Hourly pay range: $20 - $23 What You’ll Do… As a People Services Advisor, your primary responsibilities will be to: • Serve as the primary point of contact for all inbound inquiries received via phone, email, and UKG inquiries pertaining to HR policies and procedures, benefits, Associate records, payroll, leave of absences and other employment-related topics. Serve as the primary point of contact for these same inquiries in-person in the People Services Center. Resolve inquiries timely and independently utilizing policies and procedures, in addition to other resources. Determine root cause of an inquiry/ issue and provide appropriate guidance. Forward escalated inquires to the next tier when applicable., • Document details of all inquiries, including follow-up and resolution. Utilize InContact and HR Help in UKG., • Participates in special projects as requested., • Adheres to all assigned Standard Work and Role and Responsibilities for your role., • Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19). What We’re Looking For… • Competencies and Job Specific Skills, • Problem Solver, • Results Oriented, • Metrics Driven, • Effective Communicator, • Strong interpersonal skills, • Customer Focused, • Time Management, • Strong understanding of company policies, process, benefits, and org structure What’s Required… • Education & Work Experience:, • Bachelor’s Degree from an accredited institution preferred, • 1 year of Human Resource experience, • Work Environment & Schedule:, • Monday through Friday, • Limited early morning and evening hours based on business needs, • On-site in Corporate Office and Miami Distribution Center, • Minimal Travel within CITY’s operating areas, • Physical Requirements:, • Limited light lifting, standing, walking, and prolonged sitting, • Technology Requirements:, • Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.), • Google Suite (i.e. Docs, Sheets, Slides, etc.), • Trello, • UKG, • Certifications / Licenses, • PHR or SHRM Certification preferred, • Valid Florida Driver’s License What Benefits You’ll Receive… • Competitive and Transparent Compensation, • Visibility into all Associate-level pay ranges within your department, • Opportunity for performance-based and profit sharing bonuses, • Associate Well-being, • Workforce and Demand Planning for Leveled Workload, • Paid Vacation & Sick Time, • Paid Parental leave, • Opportunity for Flexible Work Environment and Schedule (varies by department and role), • Community involvement and volunteer opportunities, • Health Benefits, • Free virtual healthcare services (for Associates enrolled in our medical plans), • Medical options include Employer-funded HSA options, • Vision to support your eye health and well-being, • 100% Employer-paid Dental option available to all Associate, • Employee Assistance Program (EAP), • Life & Disability Insurance 100% employer-sponsored options, • Voluntary Insurance (Accident, Hospital, Critical Care, etc.), • Retirement Benefits, • 401(k) - once enrolled, Associates are 100% vested with discretionary Company Match, • Roth 401K Option, • Financial Wellness webinars, • Growth Opportunities, • 90% Promote from Within, • Access to various training for professional development, • Individual Development Plan (IDP) (varies by department), • Associate Purchase Discount Program, • And so much more…. Are Your Excited?… Here are your next steps: • Apply, • Submit your application and resume, • Application Review, • A CITY Furniture Recruiter will carefully review your qualifications, • Virtual Interview, • Complete your short video interview with our AI Virtual Assistant, Zara, • Recruiter Review, • Your interview will be reviewed by a recruiter, • Recruiter Follow up, • A recruiter will contact you by phone to discuss next steps and answer any questions you may have, • Hiring Manager Interview, • Meet with the hiring manager for an in-person interview CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. Job description is not an employment contract.