Medical Assistant
26 days ago
Phoenix
Job DescriptionDescriptionLook Lab Med Spa is a fast-growing luxury aesthetic brand with locations across the U.S., specializing in injectable aesthetics, advanced regenerative treatments, and curated facial services. We are known for natural, elevated results and a patient experience rooted in our core belief: Look Good, Feel Good, Do Good. We are seeking a highly organized, proactive, and polished Medical Assistant whose primary focus is clinic flow efficiency—keeping providers on schedule, preparing rooms, supporting injectors, and ensuring every patient has a seamless experience from start to finish. This is NOT a traditional back-office MA role. This role is a hybrid of clinical support, high-level logistics, patient flow management, and hands-on assistance with our injectors. Key ResponsibilitiesThese reflect the real Look Lab workflow and the tasks that will make your injectors more efficient: • Clinic Flow & Injector Support (Primary Function), • Move patients through the full appointment flow smoothly and on time, • Prepare treatment rooms before each patient and turn them over quickly afterward, • Assist injectors with treatment flow, supply setup, photo capture, and patient positioning, • Anticipate provider needs to keep appointments running efficiently, • Support treatment planning by preparing face sheets, forms, and before/after photos, • Gather supplies and ensure injectors never have to stop their treatment flow, • Manage charting support tasks such as prepping templates and ensuring accuracy, • Maintain organization of back-of-house areas and clinical workstations, • Ensure injectors stay on schedule by managing room timing, patient handoff, and transitions, • Patient-Facing Duties, • Greet and escort patients to and from treatment rooms, • Prep patients: cleanse face, review pre-care steps, set expectations, • Assist with post-care education and ensure a smooth checkout pathway, • Provide warm, luxury-level patient experiences, • Support the Patient Concierge during busy timesClinical Responsibilities These are important but not the main focus of the role: • Perform venipuncture with confidence, • Draw blood for PRP/PRF and prepare tubes and centrifuge, • Maintain sterile technique during all clinical tasks, • Support injectable, microneedling, and regenerative medicine workflows, • Maintain tight compliance with protocols and safety procedures, • Phlebotomy is required, but the real core is operational excellence and keeping the injector focused solely on patient care. Required Qualifications • Certified Medical Assistant (CMA, RMA, CCMA, or equivalent medical assisting education), • Documented phlebotomy training (Phlebotomy certification preferred but not required), • Strong venipuncture skills, • Experience in aesthetics, dermatology, plastic surgery, or cosmetic medicine preferred, • Exceptional organizational and multitasking skills, • Professional, warm, and luxury-service communication style, • Ability to follow detailed workflows without constant direction, • High level of integrity, reliability, and discretion Benefits • Employee discount on products & services, • Health, Dental and Vision Insurance, • 401(K), • Paid time off, • Additional benefits available
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